Due to a business change for my long time contractor I was in search of someone I can depend on. Being a realtor I needed someone honest, trustworthy with a good understanding of the work to be completed so I reached out to a friend in the business and she referred me to Paul at Helpful Home Solutions. Paul and his partner showed up right on time and kept a clean work environment through the entire process. They were also excellent with the seller of my listing by keeping them updated through the process. As well, the work they performed turned out to be more than what they promised. I can’t express to you enough how important it is to have guys like this in my contact list and I will be referring him and using his services from now on.
Denae B.
Tu valoración: 1 El Dorado Hills, CA
Do not hire this Handy Man! He does not care about detail and thinks your concerns about small things are ridiculous! Case in point… Have you ever wondered what someone really thinks of you?! Well Paul was here at my house in El Dorado Hills, I asked him to come back because the seam on my wood window sill he promised would not be visible after it was painted, was very visible. He sent a text to his wife that accidently went to me. Please see attached picture of the text if you don’t believe this really came from him(I will try to attach picture of the text). Let me quote: «I’m at this crazy ladies house in edh waiting for paint to dry. You couldn’t even see the seem(sp) she was complaining about. Total wack job with nothing better to do.» Yes this is a text Paul sent about me– his customer! So if you want him saying things like this about you after you ask for him to do what he promised, then by all means hire him. But if you want to hire someone who actually has a «Great attitude» like his logo states, then hire someone else! Let me explain… I needed a window sill custom made. The one we had was damaged by water and needed to be replaced. I explained to Paul that it was a long window sill, 102″ to be exact, and he said there would be a seam in the middle. I explained that was not ok, and asked if he could make it with no seam. He said he would have to order the wood, and it would take a few days to come in, and his price would be higher. I said that is fine because it is important to me that it be all one piece. His initial quote was $ 150, he then changed it to $ 350 after I asked for no seam. So I paid over double his initial quote to have no seam. He came to install the piece after the order came in, and I saw him gluing something, I asked him what he was doing, and he said he was gluing the end pieces. I said I wanted no seams, and he then said something like«you wont see it after it is painted.» At that point I didn’t know what to say as he was already almost done with his job. So I figured I’d wait and see if you could see the seams after it was painted. Mind you I paid over double the initial quote to have no seams. And Paul knew how important no seams was to me. Well of course you could see the seams after it was painted! So I called him to tell him, and he was very argumentative about it. He wanted to refund me less than I paid to make me happy. When I wouldn’t be able to fix the problem, for the amount he was willing to refund, he agreed to try and fix the problem. He came over and ended up putting bondo on the seams to get them to disappear. Then he painted it with my paint, and allowed it to drip, and crack, and left streak marks on my window sill. So in the end, I paid double to have no seams, and I ended up with 2 seams that he then put bondo over to cover up, and I still paid double his initial quote for a crapy job. Oh and better yet, the price over doubling was supposedly due to him needing to «Custom router the window sill,» and he was able to order the exact window sill, and had no custom work done to it. One of the worst experiences I have ever had. Can you imagine getting a text like that from your handyman who is down stairs to fix their problem?! Sucks to be him sending a text to the wrong number! He did apologize, but I’m sorry to say, no amount of apologies could make up for his terrible work, and his lack of professionalism! I am not a wack job! I am actually an attorney with much more education then he gives me credit for. And I have many better things to do with my time than to call my handyman back to fix their botched job. I have a baby and a toddler at home, and I’m trying to get my house fixed after a water problem. It’s Christmas time on top of it all, so trust me I have plenty to do with my time. I doubt he understands what a mom does day in and day out! Sorry to say Paul thinks a stay at home mom has«Nothing better to do» than to complain about the terrible job her handyman did! Obviously Paul thought that my request for no seams held no merit, and he felt that detail was meaningless. Please do yourself a favor and hire someone else!
RedBridge C.
Tu valoración: 5 El Dorado Hills, CA
Paul saved me $ 1,000’s! I had a wood Rot deck project and the money I saved using Paul turned into an unobstructed view of the lake with a deck railing upgrade. Paul’s idea of using rebar instead of a wiring system was ingenious!
Missy T.
Tu valoración: 5 Folsom, CA
Paul was referred by my real estate agent when I bought my house in El Dorado Hills. There was a long list of repairs from the home inspection and I almost backed out of the deal. My agent suggest we call Paul to quote for the repairs. It was so much less than I expected, between the seller and I we split the bill and I closed on my home with all of the dry rot repaired, deck replaced and many miscellaneous items corrected throughout the home. Paul was always on time, very efficient and a pleasure to work with. I would recommend Paul to anyone looking for any home repair!
