US Post Office

This office has been holding my packages and sending them out but no movement. its been 9 days now and still nothing. Don’t bother calling cause you will never get a real human being to talk to you. Since Jan of 2106 the USPS has really sank. What is going on over there?

Don’t come here to do your passport, rather go elsewhere. I came here at 8am to wait in line and ended up leaving at 1pm. That’s 5 hours of waiting. Just to get 1 passport done.

The USPS in Downtown Flushing is like 10 minutes away from where I live, so it’s really convenient for me. I was surprised by the poor reviews because I’ve gotten my passport renewed here (expedited) and I often mail letters and packages here too. Of all the times I came here, the employees I’ve interacted with were attentive, fast, and efficient.
There’s always an employee standing by a counter near the passport office and by the line (where people mail packages) directing and helping customers. Although the line may be long sometimes, the wait is sort of bearable, but it all depends on what time of the day you arrive. I have never encountered bad customer service or what not. I’ve also noticed that not many of the customers here speak English fluently. Maybe that’s why people are experiencing poor service.
However, for passport services, there really needs to be more employees at the windows. I’ve waited 2+ hours to renew my passport last summer. In this day and age, that is ridiculous.

An item was marked as delivered in mail box, but the item is not in the mail box, i m unable to reach one in flushing post office to resolve this issue, stay off from their services as much as you can !!!

Long waiting at the post office. Slow services. Some of their delivery people are so lazy. I recently placed tow orders on Amazon. One I shipped to my business add. It was supposed to be delivered on Jan. 2^nd. The business is on the second floor. They didn’t even come upstairs and wrote the note saying business closed. It was open the whole day. Second package was supposed to deliver today to my home address in Flushing. However, on Amazon updates, it says wrong address. They couldn’t find my address. Are you kidding me? I’ve been using that address for Amazon orders and other websites for years and till now you told me you didn’t find the address? I just feel some one from the post office should know what is happening and get better services in the new year.

Mrs. Katie Tan: Refused to address customer’s reasonable questions on shipping methods and delivery date; instead, directly jumped into false accusation blaming on the customer «always causing trouble»; refused to provide service by putting up «closed» sign during the time when customer was looking for supervisor; disregard supervisor’s advice afterwards; no apology for her misconduct to the customer.
Mrs. Wendy (on site supervisor): Used the employee’s hard of hearing and would be retired soon as an excuse try NOT to address the misconduct of the staff initially.
Mrs. Mee Wong (colleague): Refused to give out Tan’s name to avoid «getting involved».
All three were unprofessional.
This is a branch give bad reputation of USPS: Staff here are rude, slow, and inefficient.

I have to renew my passport. The staff told the time for people to come back. After that, she said they’re late even they came exactly the right time. She didn’t explain things clearly. Also, the people behind the window are very rude. They never say «please» or «thank you». They just say «move, if you’re not here for something, let the person behind you come.»

Pros:
–On a great stroke of luck when I came here to get my passport, the staff was very helpful.
–They have PO boxes
Cons:
–The package pickup people. So you need a gov ID in order to pick up a package at the back window. Which is fine. I showed them my gov ID and they refused to give me my package anyway. That’s fine too, I’ll just snap your picture and cause a gigantic commotion in front of your window. They finally brought me my package. Apparently they wanted a kickback or something for doing their work.
Use a different post office.

This review is for the Passport line ONLY:
I remember my sister coming here ages ago to renew her passport. I came on a Friday afternoon and I was sad to discover that this place was closed. There was a sign saying that they can only process 20 – 30 applicants a day, but they open Monday — Saturday and that the line started at 7am in the morning. Fine, I came here on a Saturday morning at 8:30. Again, this place was closed… wth is going on here? What I didn’t realize was that this place actually opened at 9:30am and that the «line started at 7am». A staff member finally told me that these were for «NEW APPLICANTS», lost/​damaged passports, renewals when their last passport was issued as a minor 16 years old and under, and for people whose passport expired more than 15 years ago. As for me, I didn’t have any of these issues and all I needed to do was just fill out an application at home, send in a recent photo, expired passport and check ($ 110 for regular service and $ 170 for expedited service) and mail it in.
Little did I know beforehand. Lesson learned: in this digital age, check the damn internet first!

This review is based on in-​office customer services, not on mail delivery.
Incredibly long wait time. Office seems packed 24/​7, most service windows have never been opened through years, staff somewhat helpful but alway shorthanded.
Avoid coming here in the morning.

Shoutout to the staff at this post office. Extremely helpful. Even helped me used the machines to save time on line. It was very easy to use.

Nice stuffs (besides this one old Korean lady who are very rude and mean). Even though people always complain about the long line, but that’s basically every where in Flushing.:…

Bad and rude supervisor… not responsible at all… my package wasnt delivery at my place and I complaint but she didnt care at all…

omg… This place reminds me of the DMV… and for those that been to the DMV, you know what I am talking about. They have seven to eight windows but they only open two to three windows at a time. My advise, avoid going during rush hours which will be noon time and after work. lol

Over a 4 hour wait to do my passport and they always «lose» your packages when it gets to their sorting facilities. I hate this post office so much — make sure you insure your packages because the employees here are shady as hell.

You know what, I like this post office. It’s nearby to my home, and yeah, it’s the slowest post office I’ve ever been to. But every post office I’ve been to hasn’t exactly been fast, and with the amount of foreign customers and employees, it’s bound to take a while longer with all the mass confusion.
I’ve never had a problem mailing packages for my business or picking any up. The postage machine, although often down, is great because it’s always empty. And even when I am stuck waiting in line, it’s never been for more than 20 minutes. And I’m done in a minute.
Truthfully the worst part about this place is the customers. They treat other customers and employees disgustingly, cut in front of everyone else, and get in the way when I’m trying to pay attention to the next open window. I love the woman who is occasionally helping calm the line, because she actually does her job and gets those people out of everyone elses way, therefore, I get my job done faster. Big shout out to her!

Despite all the negative reviews, this was the only post office by me, so I had to go.
Went in Thursday around 5pm and surprisingly there was no line considering everyone said how bad or slow the line moved here. The Staff had great service and friendly smiles and were helpful in getting my package packaged up to ship.
I did give it 4 stars, however because it did seem a little less organized then most of the post offices I go elsewhere.

How does one review a post office? Well I’ll go ahead and try. This is one of the oldest post offices in Queens and from the outside, it is very majestic looking. Stone steps and pillars! There’s even a mural on the ceiling inside! Unfortunately, service is super slow here but I can’t say if its the staff (who are friendly) or a result of the people (cutting, frequent questioning, mass confusion). Each time I’ve come here, more often than not, the lines are long and I have to wait at least a half hour. I try to use the machines when I can. The line to pick up packages is super long. There is a lady that sometimes walk around the lobby and helps to manage the line. I wish she spoke Chinese because that might alleviate a lot of the mass confusion from those that only speak Chinese.
When I do get to the window though, the staff are very helpful and are efficient.
Some helpful tips – bring along some music to listen to while waiting online to help keep yourself sane!

The lines are always so long!!! What makes it worse is that there’s a long line and there’s only like 1 or 2 clerks open… why!!!
So the whole process takes longer than it has to be. Honestly, I hate that i’ll have to wait in such a long line only to take less than 5 mins when it’s my turn!
Also, if you want to have your passport done you have to get to the office EARLY!!!
Although, there’s no appointment needed– it gets packed early in the morning just for the passport processing.
I actually came a bit late and the room was packed and they did not have a sign explaining the process of the whole thing.
Good thing I actually asked someone about it and how do I know it’s my turn.
Apparently, there are numbers given in the morning. There is a certain amount given, if you came and didn’t get one you’re screwed, come another day!!!
Just the thought that If i didn’t ask and would had waited makes me shake my head.

Ineffective and slow employs, if you come here be prepare to wait on a line a be treated like a trash, did I mention that the employs a very rude?
Obama I’m asking for privatize post office