US Airways Terminal

Of all the airports I have been in I feel like this one at LaGuardia is one of the nicest ones. Before there had been a lot of construction going on as far as the shops/​restaurants go, but they all seemed to be finished by now. They have two restaurants which are the ones where you order from an iPad at your table and have minimal face time with an actual human. But, it does make things pretty efficient so that is fine by me. The good thing about this terminal as well is that you can pretty much always find an open outlet. The only problem is they could use more bathroom stalls, I feel like ever single time I walk in there is a wait.

The new American/​US Airways thing just can’t pull it off. Fly something else. Anything else. Weekend trip from Ohio to NYC LGA was an utter wreck. This is not a hard flight to make. Hate to see what this airline would do with a real flight.
Flight out was delayed multiple times, ground staff in Columbus was utterly unhelpful. Had to fly with kids into late hours of the night on connection.
Leaving NYC was even worse. Flight was canceled. 45 minute wait for call back to make other arrangements. The airline got those arrangements wrong and had to be fixed again at NYC airport with an even worse and unfriendly ground staff. Had to fly into Dayton and rent a car to get back to Columbus. That flight was also late departing. Was told that it was not likely to get and refund of the trip rental car to get home.
To recap, this trip had 3 U.S. Air legs and all 3 were delayed or messed up in some way. Other flights cancelled the same night. No monitors in gate area to give you information
Delays happen but the folks at this airline just don’t care. They are incompetent to the point that one wonders if they are safe to fly. TSA LGA and Security was also rude and unkind. Just don’t fly this airline or use this airport.
Oh yeah, no Starbucks in the terminal. What’s with that?

So slight change in my plans to fly from NYC To Asheville, NC. Things felt like they were falling apart out at check in (they were not much help) but then Rachel at gate 37 fixed all my problems. I went from calling my friend to try to shift our plans to being able to have a seamless flight and connection.
They’ve done some work around the terminal since last time I flew here and it looks good with nicer concessions.

This terminal is basically everything I want in an airport terminal. Bars and restaurants with iPads and outlets at every seat? YES. Stores with self check out? YES. Ample bathrooms (did have to wait a few minutes, but understandable during peak hours. The flight with US airways was pretty great. No complaints here.

OMG if you have a connecting flight I just flew from Boston to LaGuardia on USAir now connect flight to American Airlines… you have to sit in a 40 minute line to take a bus to the other airline if I knew this I would never fly this crappy airline. No help airline staff are inconsiderate rude… never again. There’s about 20 people who are now going to miss their flight when flying on to American Airlines this place sucks !!

You’ll see a lot of temporary walls up but it’s because LGA is finally getting the much needed sprucing its needed for years (perhaps even decade). The airport itself is named as one of NYC’s most esteemed governors, so why shouldn’t it follow suit in appreciating its name?
In the US Airways and Delta shared terminal things are looking up, up and up. The new food court area is absolutely lovely, and on my next trip out I may have to stop at the Biergarten. Yes, biergarten. Queens is after all known for two very prolific biergartens, so it celebrates tat in Terminal C.
Now that US Airways is conjoined with American, there is shuttle service in case your connecting flight is American or your connecting flight is US. I believe the shuttle service is at Gate 39, but there’s plenty of signage for it.
There’s new flight schedule monitors and the interior is shaping up so maybe a foreign traveler will depart and say ‘hey there’s this airport I stopped over in NY hella cool stuff in it!’ Here’s hoping.
The US Airways Terminal feels like the little engine that could at the moment. And when I return I hope to have even nicer things to say about it.

So these are two complaints I have sent to them. The latter was in response to their appalling reply.
To Whom it May Concern,
I am writing to express my dismay of your airport staff. I checked in online and had the apporopriate carryon and personal item, but was stopped and told that my carryon would not fit the over head bin. The very rude lady told me to put it in the standard box to see if it would fit. I closed the extra zip and my bag was about to fit, but then another person came at her request and pulled my bag out before I could fit it. Excuse me, but no one should be handling my bags unless they are security or going through the scanners.
I was then told to go to the check in and book my carryon. I am sitting here now in the waiting area. Mind you, the flight is delayed as well. I see many bags that are larger than my bag. How is it that they were able to bring their bags but not me?
I bring this carryon for the convenience of not having to wait for baggage pick up. I’ve used this bag on my flight here and had no issues. I even told the lady that I’ll have them do gate checkin to avoid the drama of squeezing my bag in. Again, my bag has fit before and doesn’t even need the squeezing or pushing that I’m sure other people will be doing on this flight to fit their bags.
I am very displeased with your airline customer service today and will be sharing my story with family and friends. I hope you can remedy this inconvenience for me. Thank you.
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The following is the reply to their bs and computerized answer.
Mrs. Queno,
The rest of my flight did not fair well either including my forced booked bag. When I booked my bag, I asked the lady if my bag would reach Houston with me and she assured me yes. She said that I would pick it up when I landed at my final destination.
We arrived in Houston at about 8:06 pm. I did not leave the airport until well after 9pm because I could not find my bag. I waited until the last bag came around the carousel and there was no bag. I then through running around found an area in baggage claim to inquire about my now lost baggage. The lady couldn’t even tell me if my bag had left LGA or was stuck in CLT.
I was given a lost baggage claim file locator number and told to be on my merry way because that was the extent of their help. So a bag that I was forced to book and pay for was now lost. I had mentioned in my previous complaint that bags larger than mine made it on board and some were even checked in for free at the gate. It is ridiculous to assume it was an oversight by the attendant who was screening bags. She was an Indian lady and she definitely discriminated against me because she looked me up and down before she even told me to check my bag. I will definitely be making more emails and calls into this matter, because it is the precedent of the situation and the attitude of that attendant. She should never have even touched my bag without my permission.
I also have another complaint about your airlines. Since our flight was delayed leaving LGA they decided to accommodate people with short layovers and rebook them on other connecting flights. I asked about my Houston connection and they told me that I would make it.
You can check the system on this one. My flight was suppose to leave at 5:58pm. My LGA flight did not dock until 5:55 or 6pm. I’m not sure what kind of service your customers are used to, but I have never flew an airline that doesn’t have information for connecting flights. Any airline that I have flown before contacts the gates and let’s them know that their confirmed checked in passengers have arrived and not to close the gate.
Instead I was told to run to my gate and maybe I might make it. No one offered to call the gate and see what the status of the flight was. So I ran from C13 to A9. They are both on opposite concourses and I had to stop many times to catch my breath. I made it on board around 6:08 I believe. A good 10 mins after that flight was suppose to take off. We didn’t start taxi’ing until 6:23 because we were fueling. I then found my seat, coughed a lot, drank water and then had to use the restroom because I couldn’t stop coughing and threw up. You can contact the flight attendants and they will tell you the same because one of the attendants asked if I was okay. (If you people were up on your game, I would’ve been told the plane is fueling, we’ve contacted the gate and you have 20 mins to make it to the gate)
So after all is said and done and I arrive at Houston, I am met with no bags. You can be sure everyone I know will be hearing about this and your awful way of putting this off as employees still being trained and everything not being homogenous yet. Your airlines really dropped the ball on this one. And I’m still waiting for my bag. When and if my bag is found, I’ll take its measurements and send them to you so you know they were within the appropriate guidelines.

Did you know US Airways offered a transfer shuttle on the tarmac for connection to American Airlines flights? I sure didn’t. My first flight was delayed, cutting down my connection time considerably. While I understand this happens, it was frustrating. Inevitably, I missed my connection. My beef is it could have easily been avoided.
I found no information about this service on my itinerary, on either airline website, nor on LGA’s website. I saw no signs indicating it was available or where to go. The flight attendant did not announce this rather important piece of information during the landing speech. I informed US Airways personnel of my tight connection and asked assistance in finding the quickest way to get to my connection, getting no clear answer. I asked airport personal at the terminal. They seemed even more confused. I was led on a wild goose chase.
On top of that, my ticket listed no gate. Online it said C2, the terminal screens said D3. Regardless, I would have missed the flight anyhow because I was directed to a van to drive me to terminal B, where I had to go through security screening again.
On the other hand. I will say the American Airlines employees at the D gates were extremely helpful rescheduling my flight — but were shocked that US Airways did not inform me of the transfer service. The customer service agent in that terminal was also extremely helpful in finding a close hotel within walking distance, and even went above and beyond to walk with me to the hotel. It was night, and her shift had ended. She was parked by the hotel and neither of us wanted to make that walk alone. Staff in the US Airways terminal need to learn from their AA affiliates.

Apparently the merger between us air and American hasn’t made the news in this terminal. There is only one small sign letting you know where the shuttle is. No signs directing you at all
And the shuttle takes forever to arrive

Oh US Airways… The cancellations, the delayed flights. If it wasn’t for the fact that your flight options are almost always the cheapest, we would have broken up by now.

What’s this? I get off the plane and there’s a huge bar to my left? Cocktails before noon! I’ve always flown US Airways – I have a travel card with them, so why wouldn’t I? I’ve never really had any problems expect on my last flight to and from LGA, the plane made this awful, guttural, humming noise, like the plane was struggling to fly. You basically had to put it out of your mind and just deal with it (what could you do?) so thankfully it wasn’t that bad.
The terminal is just any other really, so I can’t say anything bad about it. I’ve never had to use the bathroom on a plane, so I can’t speak to how clean or unclean they are, but I have had to flag down a flight attendant for this or that and they’ve always been polite.

Bathrooms are appalling and the air conditioning must be broken. Woof.
AT&T least there are a couple nice bars in the Center of the terminal. Very modern, and have a very eclectic beer and wine list! Otherwise this place is a total bust.

go to hell US Airways.

This airline had the best competitive rate for me at the time. I normally travel from LGA because it’s cheaper, I normally check in online so that I don’t have deal with long lines and or waiting.
I arrived at the terminal…
Wait a minute? Am I at the same airport that I flew from a couple weeks ago? This section of the airport looks quite different, is it updated? Airy and fresh, I like it.
I mosey on down to TSA, thinking now for the dreaded screening.
Show ID… check!
Now to take off these damn boots… what’s that you say… I don’t have to take my shoes and jacket off or take my laptop out… say what!
Easiest and best TSA screening ever!
With that awesome screening nothing could go wrong right? Welllll…
So the terminal is designed nicely and updated with modernish looking furnishings, however it made no sense that I can’t even charge my phone! There was a million and one sockets and none worked, well except for the ones by the bar area… hmmm I smell a rat!
Flight was on time and we boarded promptly, would have taken off on time too if… get this… so the plane taxi down the air strip about to take off when the pilot comes over the speaker and said «Ladies and gentlemen, we are just about to leave but we need to give [a number they need before take off which is in the baggage section of the plane, forgot what it was] and there are bags blocking the number, so we will have to taxi back to the terminal and have the baggage crew remove some bags so that we can get that number, then we will be off again.» [thinking I’m glad I only had a carry on].
This took 20 minutes of which I slept… finally it was all done we were off to our destination.

They were extremely under prepared for everyone, when we arrived at 4:30. Of course, their system was down, and it took a little over an hour to get us through. Why do I seem to attract these types of situations?

Fun trip with US Airways yesterday. Some highlights:
1) I got to BOS incredibly early and asked to change my flight. The US airways agent refused to book me an earlier nonstop flight because my original ticket was a layover in LGA. Understandable, except I told her I would be willing to pay for a new flight, buy a new ticket, whatever it took. She said it wasn’t possible and I was too tired to argue.
2) I missed my layover flight in LGA. US Airways called and emailed me that my flight was delayed 30 minutes (from 4:59 to 5:30). I got to my terminal around 4:15, checked the board, pulled up the official flight status on my phone– both said the 5:30 departure. I went to charge my phone for about 15 – 20 minutes, and continuously checked the flight status on my phone while it was charging. No changes. After that, I came back to the gate around 4:35– so about 25 minutes before the original departure time. THE PLANE HAD LEFT. I had headphones in, so I may have missed the announcement– but seriously, WTF? Why call me saying it was delayed 30 minutes and then have the plane leave 30 minutes early?
When I went to get on the next flight, the guy basically didn’t believe me and while he was nice, he clearly thought I was an idiot. I even showed him his own US airways flight status website, which still showed the flight leaving at 5:30 at that point. He also questioned why US airways would call and tell me that, and I played the voicemail for him. He booked me on the next flight to my destination, and was nice, but I didn’t like feeling like an idiot.
While waiting for my new flight, I was concerned about whether or not my bags would continue on to my final destination, or if they would pull them off the plane. It took me 10 minutes to find an available US airways agent (they only stand at the gate when they are actively boarding and then act really busy so you don’t approach them), and then they said they didn’t know. I feel like an airline should make it a point to be accessible to passengers and that agents should be trained on things like baggage policy.
3) My new flight was delayed over an hour. During the flight, we didn’t get any beverages, we weren’t allowed to use electronic equipment (we were flying too low), and I couldn’t use the one bathroom assigned to all billion coach passengers because some old woman was in there for practically the whole time.
I was not happy.

Went to Laguardia for vacation this week, and the US Airways terminal was the pits in the early AM — here’s why:
Food — I was HUNGRY. If the airport is open at 4:30am, a breakfast spot better be open for us hungry traveler!
Seats — uncomfortable :(
Boarding process — a bit sloppy
TIP: Do self checkout and then drop your own bag instead of waiting in long lines.

Oh LGA how hard it is to get to you.
This terminal has picked up in the last year with the addition of Artichoke and a few other food places. However, it is incredibly poorly designed and there is a big construction project going on in the middle of the food area.
The terminal is significantly lacking in stores as well, however, this is STILL a major improvement for how it used to be.

ExpressJet…
Philadelphia to LGA.
Pouring rain. US AIrways dropped us off in the middle of runway (as they usually do). The biggest problem was that there was a torrential downpour and there was no tarp on the tarmac. The flight attendants refused to put us back in the plane.
Then they couldn’t find someone to unload luggage. So was waiting out there for 15 minutes in the rain.
Now I have a cold.

Not my favorite airline to fly with but was in need of a last minute flight and it so happened that they were the only ones available (as well as cheapest) for the time that I needed to fly out. I wasn’t disappointed in the service that I receive but I wasn’t impressed either, it was a-​ok. It got the job accomplished and that is all that mattered at the time. We left on time (which was a surprise) and the air hostess were friendly and helpful.
As LGA wraps up with its construction of the terminal things will start getting a lot better in regards to the options of food and ease of getting through security (if you ever fly out on a Monday morning around 6am be sure to get to the airport security check no later than 5 am or you might just miss your flight — had too many close calls with that one).