Terminix

No stars at all. One of the worst experiences I’ve had with any corporation.
Was told they’d be here Saturday — between 11 – 2. Had to put everything in bags. Spent ALL of yesterday slogging away emptying out everything into bags.
Called the rep. at 11 to ask when they’d be around. Was told closer to 2pm. At 2.10, I called the toll free no. and was informed that my appointment had been re-​scheduled to Monday!
No one called. No one asked me. No one told me they weren’t coming in today. The rudest people ever. Ruined my long weekend too. I wasn’t keen on doing it this weekend but the rep. urged me to do it this Saturday.
I am DISGUSTED.

I cannot even give Terminix one star (well they force you to give at least one). The company sprayed once in my back yard. No appreciable difference. Apparently a contract that I signed for the spraying indicated that it was a MONTHLY service. No where was this pointed out to me. I believed I was signing for the one visit. When I started receiving monthly invoices I thought perhaps they did not receive my check. I called. No, I had signed an ANNUAL contract. They wanted two months of additional pay. I immediately canceled and explained three things: 1. I did not know it was an annual contract (my fault) and that it should have been pointed out to me (their fault). 2. They were «contracted» to spray in my back yard that you can ONLY reach by going through my house. I did not let them through my house and therefore, they could not have treated the back yard. 3. They insist that they DID treat, and «maybe it was only the front». Not good enough. If UPS comes they leave a notice. If FedEx comes they leave a notice. If ConEd comes they leave a notice. Why should I take their word for it that they came? Now, if I don’t pay the bill it can impact my credit rating. They hold all the cards. This is ridiculous. Do not go near this company. I have written to them, I have emailed their customer service (and they told me pay up) and I have called them. To no avail.

First, anyone who is considering using this company should first read about this poor family.
This is such a tragedy that could have and should have been prevented. If you don’t want to end up like that poor family in the article (a couple along with their two sons, former athletes who no longer have the ability to eat, speak, or walk on their own due to the severe long-​term, irreversible nerve damage), who vacationed in the virginia islands at a luxury resort, and are now paralyzed because of terminix’s total lack of care or concern for basic humanity, I would HIGHLY RECOMMEND STAYING AS FAR AWAY AS POSSIBLE FROM THIS COMPANY!!! They used Methyl bromide, a HIGHLY toxic (to humans) pesticide that’s illegal to use in residences. Why would the largest pesticide company in the U.S. use such a dangerously toxic odorless pesticide within residences?! What the hell is wrong with people??? But it’s no wonder considering the EPA and the USDA haven’t regulated it since 2000… why is this poison still allowed to be sprayed or legal in the U. S???
This poison is used on our foods and soil, mostly fruits and especially strawberries, just like the ones you eat and give to your children thinking you’re providing a healthy snack. The state of California uses it the most so avoid those «healthy» California strawberries!
So when is enough enough? We live in the United States of America for God’s sake, yet we’re slowly dying due to a slow neurological poison, and there isn’t anything we can do about it. So much for democracy!
Don’t use this company!!! This company should be shut down! Band together and boycott this company. I hope you choose an alternative route to using pesticides, but if not, don’t use this one. Do your individual research and never depend on them to give you honest answers about what they’re really using to kill the bugs because they will not be honest!

THE WORST EVER!!!
I was promised a lie. On the phone the rep told me that service starts from outside the house to patch up any cracks or holes and then the inside of the house. I was told to pack everything in every room, which I did. The service agent came to the house and went to the kitchen… and only the kitchen. I packed and covered everything in every room (3 bedroom house) and the guy didnt even bother to look in any of the rooms. When i asked the guy when he will be treating the rooms he told me not to worry and that he knows what he is doing.
I thought that they will spray the house but instead put some gel over the kitchen area. If i knew this i would have bought the gel and did it myself.
Well so i give it the benefit of the doubt and decide to wait. Two wks pass and still roaches. I call the main office and placed a complaint. They told me that they will have the local branch call me. They call an d left a message. Anthony was the name and told me to call back. I did and no answer nor did i get a callback. I wait another two wks (STILL ROACHES) and they told me once again that the local branch will call. No one did! Funny thing was the office had no records of my first complaint. When i told them that ive called they had no idea for what reason the call was for.
BAD CUSTOMER SERVICE, LAZY WORKERS THAT DOES NOT KNOW WHAT THEY ARE DOING.
One star is too much to give.

There is not enough time in the World – or space in this post – to tell you how awful my experience with Terminix was. But if for no other reason than to vent my rage, here I go (in order of atrocity):
* I set my appointment for a 3 – 5 PM time slot. When the tech did not show, I called customer service to follow up. I was told that they never set my appt. and it took half an hour to sort it out. Eventually I rescheduled for later that week. After I hung up the phone, the tech showed up. It turns out I did have an appt. the whole time. .. the tech was just late.
* Since I was concerned about my cat, I asked customer service (in advance of my appt) what chemicals were involved. The rep told me that they do not use kill agents «because that would be harmful to kids and pets», so they use repellants instead («the equivalent of a stink bomb to a human»). Satisfied with this answer, I made my appt. When the tech showed up with a canister of chemicals, he told me the customer service rep was dead wrong and they use straight-​up pesticide.
* While spraying, the technician – who inappropriately asked me about a picture of me and my husband – accidentally cracked the gas line behind the stove. He acted unaware until I said I smelled gas. .. and he concurred. To test for a possible gas leak, he asked for a match to light around the gas valve. His theory was, if the flame grows, there’s a leak. The flame didn’t grow so he left assured I’d be fine. Long story short, the next morning I called the gas company who said I had been leaking gas all night. When I called Terminix to complain about this, the customer service rep defended her technician.
* Although I pointed out to the technician that the invoice had the wrong price on it – and made him manually correct it – I was still overcharged. I called and was assured that they would credit it back to my credit card. When the credit did not appear, I called again. It turns out they chose to put the credit towards future service w/​Terminix instead.
* The treatment did not work so a couple weeks later I called for a free follow-​up appt. under their 24-​hour service guarantee. When I could not get an appt. for 2 weeks, I was told that their «guarantee» doesn’t really take into account their actual schedule. Not until I spoke to a cancelation agent did I get an appt. in 2 days.
* When the 2^nd technician came, he told me that there was no way to solve the problem (without getting into my building’s unaccessible basement); that the last tech left the wrong bait traps; that he did not have enough time to talk to me about other possible solutions because he had other appointments to get to; oh, and did I mention that he spent the ENTIRE conversation staring at my BREASTS! Basically he just wanted to spray and leave, which he did.
Ummm, I think ’nuff said. Call Orkin instead.