Queens Library at Hillcrest

As with other Queens libraries, the self — service terminals often require assistance to properly check out items. Error messages prevent you from making a quick transaction. Staff is helpful but a little rude. Better customer service would be appreciated.

As a St. John’s student, it was very inconvenient for me to travel to the Flushing library every time I wanted to check out a book. When I came across this library, I was pleasantly surprised. Yes, it’s small and in the middle of a residential area, but it has the necessary sections in a library. Its reference section is definitely lacking, but it has a decent selection of magazines, adult fiction, children books, and teen fiction. Its hours are pretty good (I think they close around 7 PM everyday?), but like every other library it’s closed on Sundays. The air in the library isn’t the best, nor is there a lot of space for desks/​tables to study or read, so I wouldn’t rely on this place for a conducive study area, but it definitely works for me as a close by community library. I’m really hoping that this branch stays alive, I need it for my occasional fix of mindless reading!

The staff is very friendly and they are always willing to help; however, because it is not a major branch it is a very small library. They do not have a huge variety of books, and the service is also extremely slow. I usually find myself going to Flushing Library.

This library is small and a little stuffy for my taste. The staff is very nice and there is a relatively good selection as far as books and DVDs, but this is not a great place to study for a big test.
I do find a more varied selection of books here than I do at other similar sized libraries. I feel this little library also works very hard to serve the community.

Very nice staff. Glad they are open 6 days a week.