Mitchell Gardens Cleaners II

The owner wasnt accpeting pennies and nickels for 50 cents change. Dafuq, money is money and 50 cents regardless if its two quarters or 30 pennies + nickels are the same 50 cents. Don’t go to this place. Terrible business.

Ridiculous customer service from the old Korean lady. I have been a frequent customer dropping off dress shirts for wash on weekly basis, in the past, the cleaniness level is okay but at least the front desk personal is friendly. Now comes the old Korean lady who has no common sense of customer service (once asked me to step on the chair and pick up the clothings from the electrical rotating clothing rack because she didn’t want to start the machine). And the Burberry coat i dropped off for dry cleaning is not only not cleaned and but also ruined with threads fell loose at multiple places. The only response she could give me is do you want to turn it in for another wash? I am definitely not going back anymore.

I don’t know why it has such low ratings but to me I think it’s ok. Or it is because I only had my boots cleaned, not suit or jacket… They charged me $ 30 and well I have to admit that’s a bit pricey. But the staff is not nasty or rude at all. I met two mid age ladies the time I dropped off and picked up and they were both very nice. I have nothing to complain about my boots. The fur is so soft and clean.

Despite the poor Unilocal ratings, I recently brought in three winter jackets to get drycleaned and stitches in various areas before I put them away for the spring. It cost close to $ 100 — understandable for a good job.
When I picked up the items and inspected them at home, they looked and smelled… the same. I always dryclean my winter clothes prior to storage so that the clothes aren’t musty but these jackets were like they had just been hung up on a hanger and had the plastic thrown over them.
I wasn’t too upset until I went back to ask about it to the owner and she immediately started yelling as if I had wronged her. She was huffing and puffing, muttering at me under her breath, and would not give me a chance to talk at all. I wasn’t expecting much but I’d rather not go to businesses that attack me for voicing questions.
I suppose this is what I get for ignoring trusty old Unilocal.Don’t be like me and make the same mistake.

Brought my Fendi Vest Jacket here for dry cleaning awhile ago, they took a month to look for it and found out it was stolen. Not only they were unhelpful to resolve the problem but the owner refuses to be contacted, the manager (not sure if it’s the same person anymore since I don’t go back after) tried but there’s only so much she can do.

I do not recommend this store! AVOID IF YOU CAN !.. HORRIBLE CUSTOMER SERVICE, OVERPRICED AND YOUR CLOTHES COME BACK STAINED… I started coming to this dry cleaning establishment ever since I moved to the area and in the beginning, I thought their service was ok because nothing major really happened until 2 weeks ago when I picked up a white jacket that had big grayish stains on it. I went back to the store and told the lady about it so she said they will rewash it and see if it comes out. Today I went back to pick up the jacket and clearly nothing changed and the stain is still there. Once again, the lady said they will attempt to rewash so I said to her «how many times do you think it needs to be rewashed? this jacket was new and I brought it here 2 weeks ago because I don’t like to wear new clothes before cleaning them» and then she replies: «I can tell this jacket is not new based on the stain» and then I replied to her «no shit! because you stained it!». She didn’t want to admit it which is understandable, but I told her I have all my receipts and that I could bring them for her to see. She did not want to see any receipts and when asked to pay a percentage, she refused and just offered to rewash for the third time. When I asked her if you cared about losing a loyal customer, she said she didnt care about my business. Seriously? this is absolutely ridiculous!!! I don’t even care about the money, but it is her attitude that really gets to me

I would give zero stars if I could. My mom brought in a Gucci jacket w/​leather trim on the pocket for dry cleaning. The clerk did not consider the leather trim and charged regular dry cleaning price. Then when we came to pick up the jacket, the clerk refused us the jacket because we didn’t pay for ‘leather cleaning’ (which SHE overlooked), and demanded us pay.
The dry clean job wasn’t even thorough, dirty marks on the chest (so they didn’t even earn the regular dry cleaning fees).
They unstitched the leather trim and NEVER RESTITCHED IT. So here we are, expecting a clean jacket, but facing a dirty jacket that has been mutilated and not even fixed.
They said they’d replace the trim, it would take another week. OK, next week comes, it’s still not done. Next week, ok, today is next week already, absolutely no change.
It’s been a month and the jacket is still partially cleaned, missing the trim, in limbo.
If I wanted to ruin a jacket that costed over a grand, I would’ve done it myself.
Also the clerk was very nasty, the owner even nastier when we called. No person deserves this kind of treatment. Every week is a dread, because you KNOW the jacket won’t be fixed.
Don’t test your luck, for the love of everything good, find a better place.
UPDATE:
Got the jacket back, leather trims aren’t placed right, random stains, whatever. I give up. Over one thousand dollars down the drain. Avoid at all costs.

I do not recommend this location. I dropped off an excellent quality, custom-​made Italian suit for dry cleaning and got back the wrong suit. When I explained the mix up and asked for the employees to check for the suit I brought, they insisted they gave me the right one and did not even bother checking the back. It was not the suit or even the right size. I no longer trust them with my garments.

I don’t know what’s happened between now and the last time I was here. My most recent experience was NOTHING like my previous review.
I came to have a pair of Seven Jeans hemmed. I asked for an «original hem» and received an insincere, «yea sure» from the lady. I want to specify «insincere» because I felt like I was being «yes’d»
Just to clarify incase there was a language issue, I grabbed the bottom of the pant leg, showed her the current hem and said, «Just so we’re on the same page, it’s going to look like this, right?» I got the same insincere, «yea sure.»
I went to pick it up today and it was exactly what I didn’t want. I had a folded cuff on the inside of the jean. They hemmed it like it was a dress pant. From the outside, yea it looks fine but when it rests on my shoe and the underside gets exposed, you can tell it doesn’t look right.
I don’t know what else to do, you can’t fix that and getting into a fight with this woman didn’t matter, what’s done is done. I can just warn people not to go here for alterations.

Overprice !!! NEVER go back again
Service SUCKS !!! BAD ATTITUDE

I’ve been going to this dry cleaning establishment for years. They hem pants really well and for a decent price. Dry cleaning costs are just as cheap yet they do a superb job of getting all the dirt out. Lastly, they’re very accomodating. If you’re in a bind and need something right away, they’ll do their best to get your clothes ready by the time you need it.