Macy’s

So I have decided to shop at Macy’s today because I needed a red shirt for (Lunar New Year) so as I was doing my shopping, I came to a blouse that stood out to me so I took it and look at it, (nah uh) didnt like it so I throw it at the side and keep on looking for other clothing. This blonde hair girl who I believed to be a latina had the guts to talk crap to another sales associate. She was like «DID YOU SEE THAT? HOW RUDE IS THAT BLAH BLAH BLAH’. So I walked up to her and said excuse me? What did you just say? And we argued for a bit. Did I throw the shirt at your face? Because that is rude to me. Did I throw it on the floor? I mean, there are various of customers that come into the store to buy stuffs, you as the sales associates should get your head cleared and treat customers with respect. You repulse me so much. To be honest, you should at least get trained before you start working, your attitude has to go; Verbally audibly complaining about a customer to another sales associate is absurd. You can talk all you want when I am not in your sight but what you just did there was unprofessional. I spoke to your manager today Edward, I really do hope you get fired Miss blonde hair girl working at Nautica section or around that section. You a rotten apple ruined my experience shopping at Macy’s and you not only did not represent your department store but also disgrace it simultaneously.

Word of advice: NEVER WORK FOR MACY’S !! They legit fuck you over. Passed 2 weeks I’ve been picking up shifts and they haven’t scheduled me at all for me to get a bullshit ass email saying «we appreciate your time with us and sad to see you go» like huh? I get it I was hired for holiday season but the way they went about it is unprofessional. Holiday season end Jan. 28 from what I was told so why was I not being scheduled for 2 weeks! I’m a single mother with a 14 month old to care for and bills to pay!

This Macy’s is bare bones minimum shopping. They have a bad layout and not enough higher end selection of brands. I only run in when I need something specific and because I have Plenti points and tons of coupons. There’s a much bigger selection and cleaner layout in Douglaston or the Manhasset location. If it wasn’t on my way home I probably wouldn’t even bother.
The pros: convenient to transportation and it is after all, still a clothing store. Good spot for bargains for those that have more patience than me. Lol I like perusing the racks too but they are not very organized.

My first Unilocal review on recent encounter in Housewares with a sales woman who refused to answer questions or make eye contact or display anything but contempt. Adding insult to injury, I asked to speak to a manager but got stonewalled by someone who’s not a manager. After being assured I would receive a call to followup on my complaint I have yet to hear from them.
I was at Macy’s to purchase a Nespresso machine. The sales woman was rude when I asked her for price because the scanner wasn’t working, & when I asked her if she knew why there was price difference between store & online prices. Her response was to buy it online if that’s what I want. She walked by me and said quite loudly as I was looking and debating on the model «Don’t break it. It costs a lot of money.» How does she know that I’m not familiar with the machine. Is it because she thinks a woman of color can’t afford it? Does she think an Asian will «break» a coffee machine by lifting the lid? Short of verbalizing bigotries she made me feel exactly what her inner voice was saying. It doesn’t take an idiot to recognize those signs.
This Flushing Macy is located in a predominantly ethnic /​immigrant neighborhood. As such a large clientele speaks little or poor English. More significantly, Macy has chosen not to respond to me; that is telling. I will boycott Macy’s and will encourage everyone I know to do same. The beauty of living in NYC and having the Internet is that everything is a train ride or a click away. My money can be spent where I am treated with basic respect.

Post Christmas Day 2015 winter coat and petticoat shopping with the fam was not enthusiastic despite of Post Christmas mega sales. Window shopping and in-​store browsing became bland, boring, and lack enthusiasm with non-​existing sales associate in sight. The in-​store selection is very minimal. No customer service. This Macy’s sits in Flushing, Queens nearby the 7 train. Store directory is written in English, Spanish, Chinese and Korean to serve the Asian community of Flushing.

What an awful place. The in-​store selection is disgusting.
Walking by the Clinique counter is short for being harassed. Same for the Chanel & Lancome ones. I get you work on commission, but harassment is not the key to earning your commission.
I don’t buy anything here, but I can’t say the same about mother dearest. She has a Macy’s obsession. I am dragged here on occasion and it is hell every single time.
99% of the staff is seriously hostile.
SHOUT OUT TO THE BITCHES ON THE «TOWEL SECTION» REGISTER.
So damn rude. They are ancient and they don’t want to help you in the slightest. Bitch, I was actually trying to be nice to you. I think your manners fossilized with your soul when you first started «working» here hundreds of years ago.
I had to return a couple things that I bought online today.
I paid with Paypal and those anciently rude fossils, aka cashiers from the towel section, basically refused to help and sent me to a different register. I was greeted with a plenty of attitude there, and got some more attitude by another fossil when I went to the «appropriate section.»
All but two ladies actually tried to help me deal with the register not allowing the return. The first one was probably a seasonal worker and she was confused about the process. She asked for help from an ancient-​fossil-​bitch who is probably her superior. Superiority is relative, and means nothing when you give zero sh*ts and probably sh*ts santa sized logs in the face of «technology.» Ugh. Finally, a lady who seemed to be on her break took over the register. She solved the problem, not quickly but patiently. The most impressive feat of the day was that she was not nasty about it, which is a note that all other employees should take.

Stopped by for a quick shopping at men’s shoe department. Waited for 25 minutes and no one helped me. Very poor customer service or short staffed

As anyone who grew up in Flushing knows, this Macy’s has steadily declined in service and cleaniness over the years.
I understand that it is a chain department store, but I don’t understand how everything is always out of place, and there is never a floor associate available for assistance.
I have shopped in the handbag, jewelry, men’s, women’s, shoes, and home departments here– and all of them are atrocious. The lack of custumer care is disgusting. They don’t care if the floor is neat or in order, and especially don’t care if customers need help.
I avoid this store like the plague these days, but I had a last minute buy today that the website said was in stock. So I ordered early in the morning for in store pickup. *Off topic– this feature is useless and their online purchase support is garbage. More below, but overall an absolute waste of time!
So I get a confirmation call and everything goes through fine. The lady says I will get a confirmation within two hours for pickup.
Three hours later, I’m waiting at the store with no result. I go to customer service and the staff at the store won’t even look up my order! She said if I didn’t get a confirmation email that it’s ready, no on there can help me– If I had received the freaking confirmation email that my order was ready, I wouldn’t be looking for help at customer service! So she turned me away without even asking for my order information to make sure nothing had gone wrong. I asked for a manager but she refused.
Anyway, all in all, I wasted about 5 hours of my day. At the end I was so furious I was actually yelling on the phone at their online ourchasing/​customer service. He refused to help me, refused to cancel my order, and refused to pass me to his manager. He kept repeating that I had to wait for the confirmation, not acknowledging anything I was actually saying to him. I am usually very nice on the phone because I have had a lot of work in customer service. But they were so outrageous in that they basically told me, sorry we lied but too bad.
What is it about Macy’s employees refusing to get a manager? If you did your job, then I’m in the wrong and your manager would agree!
I am so shocked that they get away with treating customers this way!

I had the best experience here Monday 10÷12÷15. It was 9:15pm and I just went on a whim to buy a new electric blanket. I was told go upstairs… and I was greeted by the helpful louona (? I think thats close a spelling, louna?) she not only showed me all the different blankets but she knew I was sad they were realy expensive. She assured me they were on sale, and checked 10 or so of them scanning the sale prices… we found one that had been $ 100, marked to $ 70something… and she ended up letting me nab it for $ 43!!! Coupon, gift card… she nailed the savings AND was extremely helpful and sweet– even though I came in near closing. Id recommend this location they have great employees. She went the extra mile to help me. Thank you!

I come here once every so often, their inventory is not the most stylish but for any last minute runs, it will suffice. Came to look for a dress shirt but was not able to find anything other than the stragglers in clearance section. I asked a salesperson where I can look for it in case I missed the placement and she pointed me back to where I had already been. Next, went to men’s shoes and the cashier lady we got was brand new, didn’t know how to ring up the item at all (much less apply the sales discount to it) and asked for my address info four times as she kept deleting it in the process. She was apologetic and nice about it, we gave her our best patience as it is hard to be new — management should consider more intensive training prior to placing staff on the floor.

I was recently in macys on Flushing queens to purchase some vacation things. There was a young women named Kisha or Ikisha trying to remember her name, she gave me such great service I’m still shocked. She went out her way to let me know where the beach towels were aswell suggest which colors look best with my swimsuit. I’m so pleases with her service. Thank you Macys for having such a great employee.
Wish more stores had such great people. Thank you.

Great store with a friendly and patient staff. I never felt rushed. Selection is extensive and I found what I needed at a fair price.

The only reason I come into this macys is because it’s close to my house in Flushing, but this place is terrible. Not only does their customer service suck, they are racist! 95% of the employees here are Chinese or Korean and if you are not Asian you are ignored! Half the employees don’t even speak good English, especially in the cosmetics department. It’s a disgrace, this store does not reflect the diversity we have in Flushing.

This Macy’s is absolutely terrible, I would never go again. People were elbowing each other to get through or squeeze in, some took pairs of shoes to try on and just left the them on the floor afterwards. This place looked worse than a flea market. People had no manner at all.

I love this store. I always find something on sale and of good quality. This location is smaller than the rest, but it has all you need.

I recently bought a 8 piece bed set online to be delivered and picked up in store. The representative at the online pickup counter was very polite and professional. I was able to buy three 8 piece bed sets and returned one because one of them was previously returned.
I was able to go to the originating department and return the item without an issue. They were really nice about it and stated that I really didn’t need a reason at all to return it. The representative also helped by saying, instead of returning it, I would also exchange it for another that might be in stock. Overall, great experience.
I sometimes come to this Macy’s with my wife. And I feel as if you are bombarded by the perfume/​makeup ladies whenever you walk a bit too close to their section.
This Macy’s is in a great location.

This review is only in regards to the BOBBI BROWN cosmetic section. I went to their counter on NYE to get my makeup done and I had the worst experience ever from a makeup artist. I’m a young Asian woman with hooded eyelids. Hooded eyelids can include people of all different races but the majority of hooded eyelids and monolids are on Asians. The makeup artist that did my makeup was this white lady with glasses and a double chin. She looked like she was in her mid to late 30s.
As she was doing my makeup I could see the nervousness on her face that what she was doing did not suit my face. I kept telling her what I wanted and what to fix. I mean I’m not the makeup artist! The MUA should have experience and the SKILLS to work on any face… but this woman did not! What really ticked me off was that she made an inappropriate comment about my eyes. She said that it was funny that my eyes were absorbing the colors. I was thinking «WTF?!» Have you not see Asian eyes before??? You work in a neighborhood filled with Asians so you should have at least have the knowledge of the different kinds of Asian eyes as a damn MUA! What an ignorant comment. What made it worse was that she kept saying it again and again… like she would use my eyes as an excuse as the reason why the makeup didn’t look good on me. I tried to laugh it off and explain but she was being so ignorant. I sat there irritated.
She also picked the wrong color of foundation for my skin. I looked so dark and ugly. I didn’t even recognize myself. How can someone who works with such a prominent brand do this to my face? She ended up drying my skin as well with all the rubbing on different products. My skin got irritated. That was the last straw for me. I had to ask for another makeup artist. When I picked the other makeup artist, the old hag told me to go to the bathroom to wash my face. I was thinking, «are you kidding me??» You just messed up my face and you don’t have the decency to take it off for me? Also, I can’t just wash this waterproof makeup off with water. I need makeup remover! I’m so glad the Asian artist said that she can take off my makeup. The Asian mua fixed my makeup and she was so nice and let me explain what I wanted. She kept asking for my opinion and if I liked it. I LOVED IT. My friends and the other asian mua who did my friend’s makeup approved.
Until this day, I still can’t believe that the mua who ruined my makeup is the manager there. –_–

Went to purchase pajamas on the third floor. There was an incredibly long line already and this ghetto Macy’s worker made things worse by cutting in front of all the customers so she could purchase an item for HERSELF on COMPANY TIME ahead of the CUSTOMERS already on line. And to top it off gave me an attitude about it (I was next on line and the cashier should have taken me instead of her).
Is it company policy that Macy workers can cut in front of the customers to purchase items for themselves and particularly when there’s already a long line of patiently waiting customers?
I would’ve reported to their manager this Macy’s worker trying to make a purchase AND the Macy’s cashier that allowed her friend to make the purchase while cutting in front of the customers if I thought that would accomplish anything. And this Macy’s employee to have an attitude about it as if the customers are in the wrong. That is beyond unprofessional. At least the cashier had some type of conscience or more likely a sense of self preservation (her friend didn’t have her Macy’s tag on but she did) to feel somewhat embarrassed by her colleague’s behavior.
Btw, there are nice, professional Macy employees in this store (the ladies that work in the handbag section are particularly helpful and nice) as well as other cashiers that work in the lingerie/​coat section on the 3^rd floor but it’s these ghetto tag-​team Macy workers (with their adolescent teenage attitude) that bring the store down thinking they can bully their way through the mostly Asian clientele. They should take a lesson or two on how to behave and treat others the way they would like to be treated. All I can say is there is such a thing as karma.
By and large the people who work the shops at Skyview Mall are nice, helpful and above all professional. Going to Macy’s is more convenient for me and I like their products but I’m going to make the extra trek to Skyview Mall because dealing with immature, adolescent, ghetto cashiers… life is far too short for that type of nonsense.
Oh, and another tip. Count your change before you leave the counter because some of these cashiers deliberately short change the customers thinking they won’t be called out on it. I had to call out a few cashiers in the past who tried to shortchange me a dollar or two and one even tried to shortchange me 10 dollars! You look at them straight in the eye and demand correct change and they comply real fast. Call them out on it.

If I could give this place a half star, I would. Of all the Macy’s, this is probably the worst of the worst; I don’t think I’ve had many good experiences here. Sure, it is super convenient for those of us who live along the 7 line or the buses in Flushing, and those who don’t like crowded department stores, but do not expect personal, friendlier service as a compromise for that.
Where do I begin… disorganized is what this store does best. Shoes are all over the place, and sales associates are of no help (except the Chinese lady). The impulse section is the absolute worst. There is no word in the English dictionary that can describe how filthy and terrible it is, from the sales racks, the sales people, to the dusty fitting rooms – there are literally PILES of dust that will flow in the air as soon as you walk in a room. You better be wearing socks because you would not want your bare feet on those floors that haven’t been washed since its opening. The rooms are dark and the locks are broken – I’ve had plenty of people just open my door without a knock. The customers aren’t better, and I’m pretty sure that’s why customer service almost doesn’t exist here. Most of them act like they’re doing you a favor by checking you out.
The skincare/​beauty department is always full of pushy sales people if you walk in from the wrong doors. Obviously, they don’t have as much of a wide range as Herald Square or perhaps even Queens Center, but I find that they do have bigger sales sections and because it is a little cluttered, it can be easier to find some things. They definitely do know their customers at this store, so they sell a lot of high-​end skincare brands like La Mer, SK II, and La Prairie.

Hate this place hate it!!! I always buy my make up at macys and sometimes I like to try new things and usually don’t return but one twice I had to return something because it was harsh with my skin. Both times they have me problems. The 1^st time they told me in front of everyone I shouldn’t return make up or any beauty product since the person that helped me just waste her time helping me when they could had help other person. No joke!!!
The second time the lady gave me attitude and call her manager to approve the return since the face cream I purchased was return after 2 days of purchase and she told me I didn’t even try it so to return it I had to try it first. I explained I purchase for my mother for a gift but I found out she couldn’t use it since it had perfume in it. This lady kept telling me I couldn’t return until my mom try it. Beware!!! These people are money hungry will never give you samples because they want you to buy the full product and then give you problems when you want to return since you didn’t like it. I hate this place. I like queens center mall better or the one in 34^st.