Dann’s Shoe Repair

THE WORST CUSTOMER SERVICE! It’s a long review but I felt like I should share my experience with them for my neighbors in Forest Hills.
A pair of my shoes’ heel soles needed to be replaced but I didn’t know where to go. Since this one is the closest one from my apt, I just stopped by to ask few questions before I dropped my shoes. I asked how much and when to pick up. He was alone and he said $ 12 and the next day afternoon. I needed to wear them the next morning so I decided to go back next time. Few days later I went back to drop my shoes. This time an old lady was there at the counter and the guy I saw before — also old, they are probably a couple? I’m not sure — was doing something else. I asked price to confirm but the lady said $ 15. I said the guy told me $ 12 last time. She made me repeat 3 times. After he said «yes I told her so», she gave me the pick up ticket saying $ 12 and reference number.
Few days later, I went to pick up before work. I thought it would take like 3mins. So I went out 5min earlier than usual. I handed them the ticket. This time there was another lady so 3 workers were inside. They couldn’t find my shoes so they were opening every single shoebox they stacked up on entire wall! I was so frustrated to watch three of them opening all the boxes. I offered to help them because I needed to rush to work now but they rejected. I don’t understand why there is the reference number on the ticket. Everytime they found something similar — mine was black stiletto shoes — they had to show me if those are mine. It was like lottery or something. 15 min later, they found mine and the guy tried to charge me $ 16!!! I put $ 12 on the counter and said this was the price. The new lady (also their age) was like «that’s ok.“sounded like doing my favor. I was stressed even before work. Of course I was late for work and I’m never going back.

If you have nice things you want in competent hands and cost is less of a concern this is place to go. They’ve cared for my 10 year old Gucci shoes making them like new for example.
Plus, since when have you seen a place turn away business? Brought in my leather briefcase to get cleaned polished and told me not to because risk it will damage color and stain my clothes.
Amused by people who want service on $ 10 shoes and expect cheaper service. How much time do you think the work will take? What do think someone should get paid? Have some respect I say.

I have been coming to Dann’s Shoe Repair for over 10 years. I have always received the high quality work on my boots and shoes. My shoes are quite expensive, so won’t trust them with anyone else. Yes, they are a bit pricey, but I alway been extremely pleased by the quality of their work. Dann is a talented «old school» craftsman/​artisan, who takes great pride in his work. Something that you rarely see these days. His wife, Elizabeth, who helps manages the store is aways warm and friendly. I can’t believe some of the nasty reviews posted about this store! They can’t be talking about the same store!!! By the way, there is another shoe repair store less than a block away, so there maybe some confusion here.

I took my son’s backpack to have the zipper fixed. Quoted me $ 15, which seemed like a lot considering that’s what the backpack cost, but I really liked the backpack (unique design). A couple weeks after I picked it up, the pull on the zipper fell off. I brought it back, they said I had to leave it overnight. I picked it up the next day, then after I got home I realized that the pull was not even attached to the zipper at all, so it immediately fell off! I’m definitely not using them again, it’s just throwing away money.

Excellent service. Real true professionals. Such a cute hardworking couple! Love doing business with them. Had them replaced a zipper for a Louis Vuitton bag, they did such a good job it looks better than the original.

Wow! Awful, rude service. When I first went in there I couldnt believe the prices they are charging for a simple fix, at least twice as much as all the highly rated shoemakers in the area. The store is owned by an old Romanian couple that seems to think that they can use their age to rip people off because they think you know nothing about shoe fixes and that you are less likely to complain to them because they are so old. You cant even tell them that their prices arent reasonable because they will rip your head off. And their daughter as well has a terrible attitude towards customers. Their whole attitude is extremely defensive and hostile even if you are speaking to them politely. This is NOT how you run a business. Beware! Please do not go there. There are plenty of other shoemakers that will do an excellent job for less and for NO attitude at all.

Just picked up a pair of boots I sent for maintenance last time (so it’s been a year and a half). When the weather gets cooler I tend to use these boots daily so they were fairly worn. Now they look new again and are re-​soled and I am very happy.
Cost was $ 20, cash only. I happened to stop by for pickup during lunch hour and the door was locked, so avoid that timeframe.
Not sure why others had neg experiences, the people that run the shop are extremely nice to me and my toddler.

Three words: RUDE, EXPENSIVE, TACTLESS
I don’t doubt that they do great work here, nor will I speculate whether these other glowing reviews here were in fact written by their friends and relatives, but my own experience with mom and pop was a bit appalling.
I spoke with «mom» and at first she was ok, but once we started talking about the price, that’s when McNasty came out of this woman. She was rude and condescending and not to mention they wayy overcharge for their services. I went down the block to Albert’s and he charged half the price for the same job.
These people don’t understand the importance of customer service. I probably would have considered bringing other smaller jobs to Dann’s, but not after that encounter and after being treated that way.
Be warned, neighbors, be warned!

AWFUL! One person may think they are great but my experience went like this: I took three shoes to repair they could not help with something as simple as fixing the tip of a pointy boot were I had scuffed the leather off which I know most repair shops will usually just buff it and add a bit of polish… but since I would not allow them to cut the tip of my the already existing rub sole to add another piece of rubber when that is not what I went in for they did not want to fix the shoe. Then the other shoe I had, had a missing lift and they would not repair it as I only bought in one shoe since that was the only lift missing. RUDE OLDER COUPLE.
I will continue to go to Albert s just up the block: 11 208 Queens Blvd Forest Hills, NY 11 375
ALSO SOME OF THE REVIEWS YOU FIND ON THIS PLACE ARE FAKE I AM LOOKING FOR EVERY SITE THEY ARE MENTIONED ON TO ADD MY COMMENTS AND I NOTICED THAT THE GOOD REVIEWS ARE REPEATING AND I DON’T KNOW ANYONE THAT HAD A GOOD EXPERIENCE WITH SOMETHING AND SPENDS THEIR TIME WRITING ABOUT ONLY PEOPLE WITH BAD REVIEWS SPEND THE TIME TO REPEAT THEIR STORY.

Probably the best place in Queens to bring your shoes to get shined and repaired, the service here is excellent and they really know their stuff (not to mention they are super nice!)
I have brought in numerous pairs of shoes to be re-​soled, shined, stretched, etc. and the quality of the materials and work have been excellent.
Yes, they are relatively more pricey than your standard shoe repair shop, but the workmanship is excellent and well worth every dollar.

I cannot say enough about the superb customer service we receive at Dann’s– George, the proprietor, is an expert on shoes and on shoe repair and always explains the processes needed to repair our shoes. «Why?» is my favorite question, so I love that!
I think Dann’s prices are more than justified by George’s expert work, which leaves me marvelling at the results. George has resuscitated many pairs of my shoes, some of which are over 20 years old. I brought him a pair of beaten up and rained on Belgian Shoes I initially bought in 1991 and he overhauled them completely, giving me another 20 years of wear.
We bring every pair of our shoes to George and I’ve begun to bring him my handbags, as well.

I want to give this place 5 stars, I really do. The couple that owns the place are really nice, and they did a great job on my boots. I went in the morning, and asked to have the soles of my boots replaced, for that day. I picked my boots up and noticed they had polished my boots and did a great job with the soles. Then, they charged me $ 50. nuff’ said.