Cold Stone Creamery

Real rating: 4.5
Service was a bit lackluster but holy shit is the IceCream deliciously unhealthy. I got the «Cookie Doughn’t You Want» and it is absolutely destroying my diet. Sure it’s $ 8.15 for a regular size cup, but the French vanilla ice cream is super thick. I do have to say that the chocolate chips are too hard, but the soft cookie dough makes up for that. DAMN THIS IS GOOD

Unprofessional staff and very rude! The place is disgusting, they let the door open which means that flies and other bugs can fly in! I found at least 5 flies in that store one day I was there.
And when I want to complain to management there’s no owner in sight to complain to. I don’t want to complain to some college kid that doesn’t know what they’re talking about.

First time at coldstone in over a year. Sad to say I spent $ 23 dollars on three supposedly love it size servings. Two were from the signature menu $ 7.49 each. And the was just strawberry and banana ice cream. Very disappointed with the ice cream portions. The love it size has been greatly downsized. Not enough for my money. Will never patronize again

Horrible how you got no cones and no type of sweet customer service never coming back here again.

I got the mint chocolate minster (?) its been a month but I don’t quite remember the name. They mix in the chocolate chips which reminded me of 10 below. The ice cream was very creamy and sweet and a regular size is definitely enough for two people to share. Given that it’s pretty steep for the smallest size (almost 8 bucks). I think I’m gonna stick to Carvel

This cold stone is awesome! I had a terrible experience when I ordered a cake from the Howard beach cold stone so I came here to do damage control and get a last minute cake. The manager Josh was a life saver! He went out of his way to help me get the cake I wanted. He literally re frosted two cakes for me and Even piped on the colors I wanted, he totally didn’t have to go out of his way but he did. Thank you Josh! The service there is great! And the cakes were yummy as always!

It takes a while for the staff to get to you but overall the flavor I got, oreo, was super sweet & delicious. It is reasonable price at about $ 6. Will come back again soon.

I haven’t gone to Cold Stone in awhile, so I felt glad to stop by for their Birthday Cake Remix combo.
The atmosphere of this Cold Stone location is like those at the locations I’ve been to in California (where I grew up) and here in New York: somewhat uninviting with its plain fluorescent lighting, dark colored ceilings and spare seating. The highlights of my Cold Stone experience were the service, and of course, the ice cream.
The line was rather long, but watching the Cold Stone workers slice and mix ice cream and toppings (with one scooper in each hand and granite slabs) is a classic experience at any Cold Stone and kept me entertained.
The person who put together my birthday cake remix (cake batter ice cream, brownie bites, sprinkles, hot fudge saucd) accommodated me when I asked for the fudge to not be mixed into the ice cream, but to instead be drizzled on top of the ice cream-​sprinkles-​brownie combo. My treat looked much better that way (since I value food presentation to some extent), instead of the jumbled brown and cream colored mess it would’ve been had the fudge been mixed into my treat.
I liked the birthday cake remix combo, since the brownie bites added more variety to my treat, texture wise. I generally enjoy eating ice cream/​gelato more if it has cookie bits inside of it (like cookies and cream does, for instance), so this combination, as well as Cheesecake Factory, are two that I recommend when you visit Coldstone and you don’t know what to try.

Terrible experience at this cold stone. Very long wait in line. Slow service. I told the server taking my order that I had a nut allergy. She went in the back to get a separate container to make my ice cream in which was great, but then she proceeded to put almonds in my ice cream… I told her again that I am allergic to nuts and she went to remake my order, but she got interrupted by another customer who told the server that she forgot part of her order. So she had me wait while she made the other customers order. When I finally got my order it was for the wrong flavor. My experience with this Cold Stone location was terrible and the ice cream is very over priced… over $ 6.00 for ice cream with one topping. I will not be wasting my money or time at this location again.

Yeah it’s expensive. But it’s delicious!
Mostly impressed by how hella fine the guy that rang us up was :)

Came here on a Wednesday night. The place was pretty empty, so thankfully there was no wait. Everything was pretty organized and clean (big plus!!). The cashier was also very friendly helpful and polite! I’ll definitely return!

Paid $ 7 for a small cup of ice cream. I could have purchased two 48 oz tubs of ice cream for that price.

Always quick and really friendly staff here. I’ve been coming here for years and they never disappoint. My favorite is the Founders favorite.

I love the ice cream but the service is always so slow and shitty that it’s not worth it.

Cake batter ice cream. That should be all I need to say, however, Unilocal thinks that’s too short. The line is always long so that’s why it gets four stars. But they never run out of ice cream and they have some interesting flavors. Plus, you can add toppings and additions. They have like 20 things you can add to your ice cream to make it even tastier.
Tonight it’s cake batter ice cream with cookie dough. Yum.

Something was really off about my visit tonight, I waited 1 whole hour to be told they didn’t have brownies, pecans, almonds, and a host of other items needed when it was time to mix my ice cream, but lets back track to the 5 random guys and one woman who are not in uniform wearing random «fitted» caps behind the counter who are working so slowly the line has constantly been this long –_​–
Why did I stay? Because my coupon expired within an hour and yes I do understand we are pushing closing time, but do your long line the honor and announce what you have or don’t have. Is that to much to ask?
Did I tell you that the 4 random dudes disappeared and were in the back room knowing the state of the line? Then came back 25 or so minutes later chewing and wiping their mouths talking about «We are going to Yummy Taco» seriously dinner plans? After your long break and not washing your hands or scratching your nose with your glove on? Or the many inconsistencies you all have with the gloves on and off eww just eww? It was truly a series of unfortunate events that ends here because I was just that upset to get anything from this place if it’s even Coldstone anymore besides the actual service, the tables were filthy and so were the floors I’m actually really disgusted with how run down that place was, good luck for the future goers!

Normally good I was very disappointed just now. I park and walk towards the door confident I would be able to enjoy some ice cream after my 15 min drive considering they close at 11pm and I had enough time to decide what flavor I want tonight. I watch one of the employees peek out and lock the door and run inside. Yes at 10:36pm. It’s like a lottery figuring out the hours in this place. I now have to disappoint my children because these «kids» couldn’t commit to what the business offers. I guess I should be used to disappointment with cold stone on union as this is a weekly practice for them. And now I can look forward to the 1 hour lines come summer, guess it’s time to find somewhere else to endulge. Eat ass cold stone loosers.

Is walking distract from St. John’s university, I used to go here so much when I was a student there. Was in the area last night and just made it in half hour before they closed. Birthday cake remix is and always will be my favorite, but as a side note when I ask for almonds as a mix in please don’t give me walnuts!

I love coldstone but they’re ridiculous when closing. I knew these guys won’t let you in if you walk in 5 minutes before 11pm even tho it says it closes at 12. But man was I wrong. Went at 10:45 and the guy outside told me nah we’re closed. I was like are you serious?! That just disappointed me. Might as well make their new closing time 10:45.

I love love love cold stone! It’s close to my house and honestly I think it’s better than most ice creams I’ve tried. You have to love being able to have all your fixins mashed up into your ice cream. My favorite used to be the birthday cake remix, because let’s be serious its like licking the bowl in ice cream form. Then one day an employee was all «I’ll make you something better».
I was doubtful but that decision change me forever! He made me a «that’s how I roll» and it was a done deal. Now it’s my favorite and sometimes I even get a little caramel in their. As if diabetes isn’t calling my name at this point. They also have really good ice cream birthday cakes. My only wish is that they would come up with a salted caramel ice cream. That would be a dream come true.