Protect Your Home – ADT Authorized Premier Provider

I agree that they are dishonest. I called them to cancel service for my 95 year old mother. After finally getting through, I told them I wanted to cancel since my mother could no longer afford their rates. He then offered me a lower rate! Why didn’t they always give this rate? He told me to confirm by fax and enclose my power of attorney, which I did. Surprised to see that they still had their payment auto withdrawn from my mother’s account the next month.

Protect Your Home, a division of ADT, seems only interested in protecting their profits. Service is terrible!!! You’ll wait on the phone 15 –30 minutes or more. They aren’t good at calling back or showing up for scheduled appointments and then when you finally do get the one person working, they will try to tell you it is your fault or mistake. Protect yourself and stay away from this company!!!

This company is the ultimate dishonest business! Stay away from Protect Your Home if you want to protect your money and normal life!
I had a pre existing system and received a «personalized» offer. Called and talked to Steve Houpt and Jason Hughes (said he is a manager), both reassured me that everything in the offer is as advertised. Scheduling the installation appointment was so easy! I thought this is going to be good… WRONG! The installation guy named Don showed on time, and that was the last good thing! Turns out I had to pay additional fees for Pulse (supposed to be included), he said that one of the existing sensors is not working and I have to pay to replace it. When I refused he said it was old battery which he replaced (the sensor stopped working the next day). Should have asked him to remove everything on the spot! The next day my card was charged for a lot more I was told for «monitoring fees»!
Several calls, and several hours later I was able to cancel! Scheduling an appointment to have them uninstall the equipment was a nightmare! Turns out all the time they have is only 11 – 3 on the week days, and Sat 10 – 2! I was forced to schedule in a month ! How convenient for the company!
All I can say is: STAY AWAY FROM THIS COMPANY!

Gave me the impression that they are trying to case the joint for a robbery or trying to commit identity theft. Not good.

Buyer beware… sales just told me they would call me back to restart my service. They are short staffed and weren’t processing new business… huh?
What company do you know of that refuses sales when customers call?
FTC…are you watching? This is what happens when one company is allowed to monopolize an industry.

Dishonest business practices. I only wish I could give them 0 stars.

Nice sales pitch, poor customer service. Have waited days for a tech to come ffix the problem — almost two weeks without service, and just told it will be another 10-​day wait to send someone out AGAIN.

By far, the most corrupt company I have ever dealt with! I had to cancel service because I had 5 false alarms in a 6 month period, the police department ended up called out 2 of the times which ultimately cost me $$, and then when I cancelled service AND paid a termination fee, they continued to charge my credit card!!! Absolutely illeagal!!! Their service is awful and I would rather get robbed than deal with this company. Do yourself a favor and NEVER do business with ADT/​Safe Streets USA.

Do not sign up with them. Bad install — took 6 hrs and left holes in my wall, shady pricing and terrible customer service. Now I am stuck with them for 3 years. Counting the days the contract is up.

This is one of those instances where you wish there was a negative star rating available. The most messed up installation (partial) I think I’ve ever experience. Two no-​shows, rude/​indifferent reps at the call center, long hold times, no supervisors or managers available to call back — not a good experience.