The Money Store

Update: since my negative review on this company, I’ve received several threats, as well as bullying texts, phone calls and harassing voicemails from a handful of associates associated with this company. Stay away from this company.

This response is to Lauryn M.
Lauren was copied on two chain emails that were uncomplimentary to her. I understand her issue with me and I apologize. I didn’t send them but I wrote them and take responsibility. They should not have been sent. I own it.
The multiple credit report pulls were done for cause. It was required over a lengthy period of time. It was new construction. The contractor needed multiple commitments during the time the house was being built. These were mandated by the contractor’s bank in order to get the construction funds to build the house. A loan commitment from our bank requires a full underwrite of the borrower. It required us to submit multiple complete loan files with all new documents. It wasn’t scheduled to fund until May 2016.
I’ve worked in this industry for 25 years and not had one single complaint. Not one. When her builder couldn’t give us time to get a loan commitment she went elsewhere. End of story. I didn’t expect this type of review. I worked very hard for this borrower and made sure no denial was entered into the FHA connection.
As far as Lauryn’s claim of harassment because of her complaint, It didn’t come from me. I spoke to all my employees and in no uncertain terms explained to all of them that any further of communication with this client and they will be terminated for cause.
As difficult as these type of complaints are to see. I’ve taken positive steps to make sure this episode does not repeat itself.
Lauryn, good luck with your project.

Terrible experience. Constantly processed documents after our contract deadlines, which caused us to close 15 minutes before our extension deadline. It was hard to get anyone on the phone, once we did everyone was confused and blamed someone else in their office. Very unprofessional, they didn’t care that they cost us weeks of time and money in fees.