Mavis Discount Tire

I had a bad experience at this store. Mavis hq stepped to try to resolve my issue. Due to many different factors, I remain hesitant to do business with this company in the future, but I do appreciate the steps they’ve taken to attempt to resolve the issues that I experienced at this store. My advice is if you run into issues contact Mavis headquarters immediately, do not let your anger grow and fester over time. They may be able to help resolve the issue.

I recently bought and had a new tire installed at mavis after I got a flat. I went to them because they were local and I didn’t want to drive all the way to my regular mechanic on the spare tire. The flat tire was on the front right side. Mavis replaced the tire w a similar, but not the same, tire. They said it doesn’t make a difference. They replaced the tire in about 20 minutes, they were friendly, and clean.
However, since then, I have been told by several people, and confirmed it on several reputable websites, a new tire should always be placed in the back. Not the front. For safety reasons. A big place like mavis would have known that, and either took advantage of me not knowing about cars, or just hoped I wouldn’t notice.
In addition, a customer service representative called me the next day to have me complete a survey. I should say a customer service agent harassed me the next day. They called 4x in a row with out leaving a single voice message. Now, I usually screen my calls because of telemarketers and phone scams, but ended up answering anyway thinking maybe it was some kind of emergency. I was wrong.
All in all, convenience was not worth it. I should have taken the drive to my regular mechanic.

Stay away from this shop! I came here to get my tire checked out. They told me there was a nail in it and its fixed now. I asked for my suspension to be checked and they said your left rear shock is leaking but its a hybrid so we cant touch it. I paid and left the shop. Few hours later I realize my tire that was supposed to be fixed is making a thumping sound and is vibrating. So I went to a diff mavis and they showed me what these people did. They put a plug in my tire in such a way that it wasnt leveled and it kept hitting the road. Also they didnt balance all of my tires only one. If I knew this was their method I wouldve opted to purchase a new tire and not dealt with this kind of patch up job.

Went to this mavis for 1 tire and job was done fast and at a fair price. there was no hassle and no you need this and that bs like most tire shop. I recommend!!!

Every year, when the weather starts to get cold, the tire pressure drops, causing the tire pressure light to come on the dash.
Since it’s the beginning of winter, same thing happened again. Normally, I would just drive to the nearest gas station and fill them up. But since I was due for a tire rotation, and I have free rotation for the life of the tires at Mavis, I drove over to this location to have my tires rotated, and asked them to check my tire pressure, because the lights are on.
Well, after waiting for a while, the sales person or the manager comes and brings me to the car that’s on the lift. He tells me that the tire pressure monitoring system (TPMS) sensor on one of the tires is leaking. And yes, I could hear the hissing of the leak.
It was coming from the valve core, the part that you push the air compressor onto, to fill the tires. There’s a tiny button that when pressed, air can come in or out of the tires.
He said we had to replace the sensor.
Very peculiar. If there was a leak like that, the tire should be completely flat, since the car was sitting in my driveway all night, until I drove it to the shop that morning.
There are two reasons why that part would leak. That part became defective, or it became lose. Hmmm…
What he didn’t know was that I used to be a mechanic.
I played along.
I said: «Can you just replace that part?» (that’s a very inexpensive part, like a few cents. They probably have tons of them lying around the shop, and most shops would replace it for free, if that became defective.)
He said, you can’t replace the valve separately on this sensor. you have to replace the whole sensor.
I asked how much the sensor was. He said about $ 69 plus labor.
We walked back to the sales counter, and there happened to be a blown up picture of the sensor and the valve. I pointed to the valve core, and said: «this part right here. Try tightening it, and see what happens.»
He called out to the mechanic: «tighten the valve core and see what happens!»
After that, no mention of the leak, no mention of anything.
What normally should have happened after that would have been for him to come back to me and say: «We tightened the valve core and the leak went away. Sometimes it comes lose.»
Shrug his shoulders, end of story.
But no. No mention of the leak, no mention of the valve. Nothing. When it was time for me to leave, another guy sent me out. the guy was not even around.
Now, I can’t prove that they actually loosened the valve core. But it seems very peculiar.
I wonder how many TPMS sensors this location has been replacing lately?
It’s a new store, and there were very few cars on the lot. Maybe they felt pressured to do more jobs, and make more money. I don’t know. Maybe it was an isolated incident.
Maybe the valve core did come lose while driving from my house to the shop which is about 2 minutes away… Highly unlikely, but anything’s possible, I suppose.
Again, I can’t prove that they did anything wrong, but at least be aware, that someone somewhere, Mavis or not, might be doing something like this.
This is not a complaint against Mavis as a whole. I had all four of my tires replaced by them at a another location and I have no complaints about that experience.