Covert Nails

Five stars across the board! I have known about this place for about three years but never went because I love my own regular nail salon. Anyway, a few weeks ago I NEEDED a mani pedi and I had NO time the only time I had was after 8 PM which is usually too late to go to a nail salon as they all close as 7. Well ladies, fear no more covert nails is here! This establishment opens until 11 PM!!! They were my saviour that night.
Firstly, there’s ample parking outside. I found parking as soon as I got there and because it was so late I didn’t have to pay a meter. It’s in a very safe neighborhood which is pretty bright at night so no need to be scared for a late night visit.
Secondly, this nail salon is one of the cleanest nail salons I’ve ever been to. Usually I don’t go anywhere other than my spot because they are so sanitary but I was very happy getting my mani and pedi here. They have about 6 pedi options and they have all the manicure options. I don’t get gel done usually just a mani and spa pedi so I was happy with the options.
They have a wide variety of Essie nail polish which was an added plus because I only use Essie or OPI and their massage chairs were amazing. Being that it was so late, I was surprised as to how many people were there but it was a relaxed environment and I was in and out in under 45 minutes.
Lastly, the customer service is perfect & so we’re the prices! I called at 7 and said I’d be there at 9 I walked in at 920 and they sat me immediately. The nail techs were gentle and accommodating. They were really nice, made small talk and made sure everything I wanted was being done. I thought that their prices would’ve been higher but my mani pedi was $ 23 if I’m not mistaken, which is an average price and a price well worth it for the service I received.
I got to talking to another woman in the salon who said in all the years she’s been getting her nails done she doesn’t go to any other salons because they treat her well no matter what time of day it is.
I will probably make this my new nail spot as its very convenient to and I loved my experience here. Definitely a must try !

Complete dump. The owner is a rude, dismissive and nasty woman who doesn’t know a thing about customer service. We asked a question about how long the wait would be: she ignored us and went back to working on the woman’s nails. We again asked, and she looked at us and without saying a word turned her head and pretended we weren’t there. We decided to leave as I refused to give her business any of my money. By refusing to answer a simple question about wait times she lost 3 customers; and couldn’t care less. Spend your money elsewhere.

I wish I had taken a pic so that this review would be way more accurate than just words alone. I went there with a friend, called in advance & found out when they were closing. They are usually open until 11pm which is nice for people that work 12 hr shifts all day. We got there at around 9:30 and opted for the special they had posted outside. Something along the lines of $ 48 for a mani, pedi and 30 min foot massage (excuse me if that’s not 100% accurate). We were seated at 10:25. Never mind the wait, we were given a rude attitude by the owner when we told her what we wanted done. She proceeds to tell us that there was no time for the massage so mani/​pedi it was. My manicure was rushed and absolutely sloppy (which is why I wish I took a pic before removing the mess today). The owner hovered over myself and the woman doing my nails the entire time and made me feel very uncomfortable. She rolled her eyes when I asked her to break a 20 $ for tip. She didn’t let us have time at the dryer insisting that since I «live so close» my nails would be dried faster. What? Needless to say, I won’t be returning. I’m extremely disappointed in this salon & wish I hadn’t had the experience I had since they are one of the very few open so late. I had this done on Tuesday night, today is Thursday. Overall a terrible experience. They are very clean and the salon is kept well, however, customer service is terrible.

It’s a good place if you need a manicure out of necessity and work late (as I do) and nowhere else is open. Don’t expect a REAL manicure (no cream and no hot towel even with an upgraded manicure) and they nickel and dime you.
This is not the place to go for a relaxing, luxurious spa experience.

This place is the worst, so is oscars nail that the owner from here also owns. So I had gotten my eyebrows done here and the lady cut me up and had used burning hot wax, when I mean burning I mean it was so hot it ripped my skin leaving cuts. I suggest going somewhere else for anything. I had later called to tell her that she cut me up really bad and I’m not even joking this stupid Asian laughed. They don’t even do manis or pedis that last more than half a week. This place honestly sucks. They are also slow Bc I went in there with an appointed and waited over 45 mins

June and Jenny are at Pink Nails on hillside ave. 516 747 9268.
Go to their new salon. It is theirs!
Very nice. Try it

I called for an appt earlier this week with June and was hung up on… Talked to a few ladies I know in town and got this scoop:
The owner just got a new business partner and fired half of her loyal and dedicated staff… staff that have LARGE client books and has made her THOUSANDS of $$$! Betty, Jenny and June are all gone from this establishment… don’t where they are, but I hope they are okay.
SAD SAD SAD
SHAME SHAME SHAME
GO ELSEWHERE!

Very unimpressive. Not a particularly warm welcome upon walking in for the first time. Decided to try it because I know they open late and maybe I’ll need them in the future some late night. Subpar. Only got a regular pedicure — Nothing special about the actual work done. Massage on calves was practically non-​existent. Woman working on me put a minimum amount of effort into my experience. Massage chair did not work adequately. Environment was fine — clean enough. Workers seemed not so thrilled to be there. When I went to sit down at the drying table, I expected her to follow and give my shoulders a little massage as almost all nail salons do nowadays. As I was putting my hair up in a bun to get it out of the way, she did follow me, but instead of helping me to turn on the drying machine and reaching for my tight shoulders, she said «You pay now,» and showed me the receipt. Hmmm… still hoping she was planning on coming back to finish the job after I gave her a decent tip, here I sit… Nothing. With shoulders still tight, my somewhat messy toenails drying (painting job was sloppy. I can see colored nail polish and clear coat on my cuticles and surrounding areas) I am disappointed and regret straying from my favorite person & place (Ellie at «Colorful Nails» on Jericho Tpke in New Hyde Park.)
:(

I am furious! This is the second time I made an appointment and was forced to leave because when I arrived THERE WAS THREE PEOPLE WORKING AND FIVE PEOLE WAITING TO BE SEEN. I was dismissed when I attempted to «check in» and ignored afterwards. Terrible Customer Service. No Manicure or Pedicure is worth being this way.

I bring my niece to you guys all the time!!!
I feel welcomed when I walk into your establishment.
She is always begging me to bring her to you guys and how can I say no!

I can’t. Like I really can’t even decide where to begin. Do I tell you how I made an appointment a few days before to take my very pregnant SiL for a mani/​pedi before her baby shower and then when we arrived got an eyeroll and a chuckle when I said we had an appointment?
Or do I tell you how we then waited 45 minutes in the crowded salon, listening to the slightly unhinged workers banter back and forth over us?
Maybe I mention how my gel started peeling up in less than a week? (Because it was so late, and we’d waited forever, SiL and I opted to just get manis.)
No wait. It has to be how for about 20min the work of the salon stopped and went silent as two workers fought over money, one about not getting paid, the other complaining about hours. I only understood the Spanish parts, not the Korean. Bc yes, this soap opera was trilingual. And one of them literally stormed out and back THREE times. Three times.
So yeah, it’s the only nail salon open past like 7pm on a Friday. I wish another salon would compete! I bet they’d steal business from this mani-​and-​a-​show operation!

It’s the nicest I’ve been on this street. Strange for a predominantly Caucasian neighborhood. It seems that a great mani/​pedi salon is a hidden gem in NY… so far.

They don’t do an amazing job, and they are not very hygienic. However, they’re open late so they’re good when you’re in a bind.

Very clean place. I went here to get… um…waxed. This was my first wax of this type and they were very patient with me. Let’s just say they waxed a lot of stuff and they only charged me $ 35. At other places this would’ve cost me $ 75 or more, so I’d say the deal was good. Now they did a good job, but they could’ve done better so they’ve lost some star power, but I will try them again and keep you posted. I’d say the cost effectiveness of this place should be your draw to go there.

I have been here 4 times and I will not return again. Here is my experience:
As I walked in, I was immediately impressed by the clean, beautiful atmosphere. Unfortunately, my admiration was halted as the woman that I presumed to be the owner asked me what I wanted done in a harsh tone. I was there with my mother & my aunt and I responded that we wanted to have gel manicures done and that my mother & I also wanted pedicures.
My pedicure experience here was lovely. The owner’s daughter is wonderfully pleasant and gave me the best pedicure of my life.
My gel manicure experience was also good this first time. My mother loved the lady who did her nails. Unfortunately, that was that lady’s last day there. We were so thrilled by the beautifully done nails that we decided to return.
Our second visit was decent, albeit stressful due to a packed salon and a clearly stressed out owner. As we walked in and told them what we needed, the owner yelled at us that we had to wait… Duh. We didn’t think we were going to go before the customers already waiting. They then convinced us to try the thinner, more expensive gel for our manicures even though we expressed that our nails break easily. My mother and I both requested to have our gel soaked off. Her manicurist told her they could only soak off the thinner gel. My manicurist ignored my numerous requests and told me that it had to be filed off.
Our third visit was horrible. I returned with many broken nails, as did my mother. We told them that we wanted gel manicures but with the thicker gel. My mother wanted a French manicure with the thicker gel (which she had gotten on her first visit). Additionally, my mother wanted the gel to be soaked off, not filed off, again. They tried to tell her she couldn’t do that at first, until she reminded them that her manicurist did it for her on her first visit, and they said it could be done with the thinner gel. My manicurist also soaked mine off. My manicurist rushed my manicure and I left there with air bubbles on my nails. She told me to return the next day if I had any issues. Well, my nails were peeling by the time I got home. I returned the next day and she fixed my nails for free but the newly done nails still had air bubbles. She tried to tell me that it was because I used the thicker gel but I had used it before & did not have this issue. My nails peeled again of course but I didn’t bother to return.
Our next visit was our final visit. My mother got there before me and was soaking her polish off. We had appointments this time, so I was called over to a chair. However, someone walked in after me and I was told that she had an appointment specifically with that manicurist so I had to get up and wait. I thought that was incredibly bad planning and rude on their parts. My mother & I were called to have our manicures at the same time & were sitting side by side. Now these people had my Mom’s hands soaking in nail polish remover for about an hour if not more. When that lady went to use the file my mom said, «Ow! The cuticles really hurt.» Well that rude woman got up from the chair and left! My mother and I thought she was coming back until my manicurist (the owner) said to my mother, «She’s the best. I don’t know why you don’t want her to do your nails.» My mom replied, «I didn’t say I didn’t want her to do my nails. I told her that she was hurting me.» That owner then told my mother, a paying customer, that she complained too much!!! I was fuming by now and my mom looked so hurt.
We pay, we’re good tippers, and you’re a service provider. I think you really should take a look at how you treat some of your customers. I will not return here again.