Lowe’s

I was in this store on Monday 08−31−15 and priced a Frigidaire 4 cu ft. refrigerator listed as «new lower price $ 119» I spoke with an appliance dept. employee, who indicated that this was «not a sale price» but was the «new everyday lower price» I attempted to purchase this item at this time, however they were out of stock. I went on-​line on 09−02−15 and the store inventory indicated that they now had this item in stock for the same price. However, when I went to this store this morning, 09−03−15, to purchase this item, the item was priced at $ 159!!! When I explained to another appliance dept. employee, about the $ 119 price, she stated that Lowe’s would honor the price, rather than me having to pay an additional $ 40. However, when I proceeded to the check-​out with the item and attempted to purchase it, I was treated very rudely by the cashier at the self check-​out line. Even though the $ 119 price had been clearly communicated to her by the Customer Service Desk, she took it upon herself to call one of the «Managers» over and they both acted like I was lying, attempting to scam them, and was making up the $ 119 price. As a result, I left this particular Lowe’s store extremely upset. I contacted Lowe’s Customer Assistance Center and filed a complaint, in addition to writing this review. To have my honesty and integrity questioned, and for these employees to insinuate that I am dishonest, is totally unacceptable. I had been a long time Lowe’s customer. Most all of my major appliances, paints and stains, garden furniture and supplies, as well as my everyday hardware supply needs, have been purchased at this particular Lowe’s store. I have even referred friends and neighbors to this store. However, based on this experience, I can longer shop here.

Overall, my go-​to home improvement super-​store, where I’ve picked up everything from paint and painting supplies to hardware, lighting, tools, plumbing, and electrical items to gardening supplies, appliances, curtains, cleaning products, and closet organizers. Good prices, terrific selection and generally helpful salespeople located all in one store. I still like Gilroy’s up the road for personalized service and really hard to find items, but thus Lowe’s beats most large home improvement stores on many levels. They have longer hours than most niche, specialty hardware stores, free wi –fi and will also honor prices on the same items being promoted by their competitors. You save extra $ when you use your Lowe’s credit card and My Lowe’s rewards card.

Shopped here for parts for a plumbing repair. If you can’t find it across the street at Home Depot, come on over to the south side of Corunna Rd.