Cottman Transmission and Total Auto Care

Very disappointed in the repairs, or lack thereof, I received. After having my transmission fixed there, I had two more visits, within 6 months, because it was still not fixed correctly. Finally, after the third visit and having my transmission go out on the expressway, I gave up and bought a new car. Thousands of dollars in repairs only to have the same problem occur time and time again. Although they are very nice guys, it unfortunately doesn’t cut it when it comes to transmission repair.

Worked with the manager, Mark to address some transmission concerns on my classic car. He went above and beyond to try and isolate and fix problems. Not only is age of the vehicle an issue but finding parts as well. Satisfied that they were able to improve the situation.

Today my wife and I were traveling to the other side of the state to deliver my kids to their grandparents house when we began to have break trouble. We found this place through Unilocal and called to ask if they could look at it. They informed me that they were way overbooked — their lot was designed to hold 17 cars and through creative parking they were squeezing 40 into the lot. However the manager said that he understood the pickle I was in traveling away from home and he would squeeze in a brake diagnostic.
I was up front with him and told him that while i was willing to pay, I couldn’t leave the car there. He told me the diagnostic was free and he knew we wouldn’t be making a penny from me, but didn’t want me driving with kids in a vehicle that might have leaky breaks.
After the inspection, he told me that my brake master cylinder was leaking and to drive carefully straight home. I offered to throw some money his way as a thank you but he politely insisted that the repair was ‘paid in full’ and wished me a blessed day.
He was honest and went above and beyond to help a family in distress without taking advantage of their plight. I wish six stars was an option for rating this business!

The owner is very committed to customer service. I appreciate his passion for continuing to improve his business.