BMW of Asheville

I contact Robert Woods on Saturday ⁶⁄₂₀ regarding a certified used 2012 BMW convertible. He was fairly quick to get back to me on Monday with pricing and trade in value. We reached a fair price on the car and I was going to drive the 100 miles to pick it up on Monday night ⁶⁄₂₂. Robert sent me an email that said — bad news the car was sold at lunch. Very, very odd timing that another party CALLED and put a «deposit» on the car over a Monday lunch hour within 1 hour of my email with Woody. Another sales person called a customer and told them I was buying it and so they put a deposit on it over the phone to beat me to it. I was not given the option of holding the car with a deposit and certainly think it was shady.
Pretty poor way of doing business! Although I didn’t reach a price I liked with Hendrick BMW — they were at least straight with me.
UPDATE:
The General Manager (Steve Gordon) emailed me to try to smooth things over with this, but the more I explained what happened the more it sounded shady.

in December, 2014, we brought our X3 in for a scheduled appointment (due to recall), while there we asked for the 50,000 mile scheduled maintenance (basically an oil change) and were charged about $ 500. Five days later, the X3’s battery died. We brought it back to the BMW dealership in Asheville and were charged just under $ 500. These are the only 2 appointments that we’ve ever had for the X3. We question if during the first visit, they didn’t swap out our perfectly good X3 battery for one that wouldn’t take a charge… knowing that we’d have to return — so they could pad their coffers with another $ 500 of our money… a little too coincidental to us. If a trend appears, be AWARE!!!

We’ve owned 4 BMWs and 3 of them were purchased here. All of our cars have been in for service and maintenance many, many times and we’ve always found them to be professional and courteous. The service reps know us by name and take great care of our vehicles.
When it came time for a new vehicle we tried Mercedes, Audi and BMWs and just couldn’t find anything different that was as good as a BMW. Javier Escobar handled the entire process like a true professional. We ordered the new car and took delivery at the Spartanburg plant, which included a day of driving school for the two of us. What fun!
If you’re in the market for a BMW be sure to get with Javier.

Thank goodness for this place!
We were on our way to Hendersonville for the weekend, we were on the interstate when our tire started shredding. Luckily, we have run flats so we were able to make it to the dealership. I thought our trip was going to be ruined because we would be sitting all day waiting on the new tire to be installed.
I was wrong!!! They were quick and very helpful!!! They have a fabulous waiting area!!! Snacks galore… coffee, soda, cookies, ice cream, even healthy snacks… all complimentary. My husband was happy because they have a comfortable seating area and a big screen tv with the game on. It was really nice, we almost didn’t mind being stuck there.

We just bought our 2^nd BMW here this month. This dealership is TOPS in every respect. Karen Stallings is the go to sales gal to see. We bought two cars in this dealership within two months. Steve is the manager of the dealership & he is great, they all are. You must go in a visit. BMW is coming out with new models at entry level prices is what we were told. Stop in & see for yourselves. They are having a social affair today, «BEEMER BIRTHDAY GALA» which we are going to. They support the arts here in Asheville too. We can’t say enough about this dealership. They «hand wash» our cars every week. If you fly out of the Asheville airport, they will pickup your car, keep it in their secured lot until you return. They deliver your car to the airport so that it will be there when you return. What a deal. Also FREE tickets to performances at the Flat Rock & Hendersonville theaters. WOW WHAT A DEALERSHIP! We bought a 2013, X6.