Sonesta ES Suites

Worst hotel service I have ever experienced and we travel weekly! A group of young people stayed in the room next door and partied until 1:00 AM. They not only kept us awake, but they disturbed the other rooms around them as they stood outside the room laughing and talking, playing loud music and making noise. We complained to the front desk and they made excuses. They asked us if we wanted to change rooms — we were in our pajamas trying to sleep! They should have asked the noisy offenders to change rooms. They obviously did not have any interest in sleeping.

Had a wonderful time at the Sonesta ES Suites! I wish we could have stayed longer. The room was great, the fireplace was so cozy, everything was clean, and staff was friendly! Highly recommend this hotel.

Wonderful hotel to stay in. The room is spacious, the bed very comfortable, and the full kitchen makes it easy to prepare meals. We’ve stayed here several times, including once for several weeks. The staff is friendly and attentive and have helped us with anything we need. Highly recommended.

OMG! Great hotel! Great staff! Great place for dogs!
I was shocked at a couple of the low star rating especially with the hotel manager because My husband and I have never experienced a more helpful and professional operations manager that is always on staff. (he kind of reminds me of a kind father figure gone professional. or maybe a Star Wars Jedi.)
We are here on extended stay while renovating a house and everyday I am more impressed.
The reason we first decided to come here is because the dog charge to sanitize the rooms was less than anywhere else in town.
Now that we have been here over a week I want to give one reason for every star I gave them why I am so impressed with Sonesta. So here are 5 reasons I think this is the best hotel in town!
1. I call room service when I take my dogs for a walk and when I get home, our bed is made, dishes are in the dishwasher being cleaned and everything is tidied up.
2. The free full breakfast is amazing! eggs, bacon or sausage every morning, with waffles or biscuits and gravy. yogurt fruit, homemade oatmeal bar with even mini chocolate chips, and all the normal fixings. Scones, cinnamon rolls, bread and bagels, cereal, the list goes on. 3 days a week what they call happy hour, I call dinner, with games put out for families.
3. The work out room is the perfect size and I have used it and the large assortment of free weights everyday and am ample soar and excited for the hot tub each evening.
4. The kitchen is full and even with us staying here for a month I have plenty of room for all of my seasonings and extras.
5. It is the perfect spot for bringing families to play in the snow. There is a sunken park area with picnic tables in the middle and I have watched little kids play all day on sleds. I’ve talked to some mom’s from Phoenix who said this is the perfect spot to take there kids sledding and then they can warm them up in the room right next door. For the older kids just on the other side of the fence is much bigger hills clear from trees to sled safely as well. It’s honestly like this hotel has there own private winter sledding park.
Selfishly I hope you don’t stay here because on the weekends we have to park far from our room because it is so popular. But every single person I have interacted with that works here has been five star wonderful and deserves me to tell the truth, that this is the best place to stay in Flagstaff.

We stayed here for one night on a snowy night with our 3 year old.
The hotel is located away from the main part of town, in a residential neighborhood, near the mall.
Very clean and comfortable. The kitchen is nicely equipped. There was enough coffee for a full carafe!
The bathroom was tiny– the sink area is outside of the bathroom while the toilet and tub are close together in a small space.
The shower has a very nice shampoo/​body wash dispenser.
Lots of outlets throughout for gadgets.
The free breakfast was ok-​small but some hot options.
We would consider staying here again.

This is a follow up to the first review. Terrible experience even at check out. The Operations Manager there is extremely rude and even asked me to leave when I started asking for additional documentation relating to the charges I was assessed. The manager has no type of customer service skills and I would recommend him taking some additional training. I would also reconsider his position, as he needs to be doing something that has no type of consumer involvement. I have contacted the corporate office to express my concerns with the managers service. Great hotel but customer service is absent. Sonestas core value is «to make an ongoing effort to exceed expectations» well that’s not happening at the Sonesta Flagstaff.

After arriving to the Sonesta Flagstaff on a snowy Christmas night from a long trip from San Diego I was informed of a hidden fee for having my dog. While making this reservation this fee was not disclosed, so after already paying $ 150 per night we had to tack on another $ 50. Money is not an issue, and I would be more than happy to pay for my fur baby if I was rightfully informed at booking. Because customer service is extremely important to me as I am in the customer service industry myself, this review was required. I requested to speak with the Manager Mr. C. A. in hopes that since this fee was not disclosed the operations manager would waive the fee. Unfortunately this was not the case, and no other accommodations were made from him or Ms. R D, the lady at the front desk. Apparently $ 50 is worth a negative review and me informing all clients, friends & family to overlook anything related to SONESTA. Very disappointing. The hotel room is very nice and cozy, but due to the lack of customer service received at this hotel I give 1 sad star. So in conclusion, if you’re looking for the above and beyond service and excellent customer satisfaction. Keep looking, this place isn’t it.

On our trip to Flagstaff, we stayed here and I got to say that it was great and peaceful. The suite was very clean, modern, the kitchen had everything needed and the guess service was great.

Our studio room has all the comforts of home. Nice sized room ! Clean and bright. Very comfortable bed, great kitchen, little TV sitting area. The breakfast was very good and the staff very friendly. Highly recommend this as a place to stay when in Flagstaff.

Great hotel, better than any doubletree or holiday inn.
Clean modern and very comfortable. I am super weird about hotels and i felt very comfortable here. Would stay here again!

My hubby and I stayed here for two nights. We really enjoyed the fact that the room is so spacious and has a decent kitchen size. We appreciate the cleanliness and neatness of the place and friendliness of the staff. My hubby said «the breakfast is awesome». If ever we get a chance, we will choose to stay at this place again.

Pros
Friendly professional concierge
Clean and comfortable
Fully equipped apt. Style
Cons
Air con
Breakfast

Full size refrigerator, oven and a microwave. Great big rooms. Stay here every time I go to Flagstaff.

Great, great hotel! Especially for an extended stay.
I stayed here for 11 nights while on my first ever «business» type trip. Well, thesis research, but that’s business to me. I chose this hotel after reading all the good reviews and was happy to see that I could get an extended stay rate of $ 99/​night, discounted from somewhere around 150. For the price, you get even more than expected: an apartment-​like suite with a full kitchen (full fridge, oven, dishwasher), full bathroom, big comfy bed, sofa, TV and best of all free breakfast every morning. The discount and free food saved both me and the school a lot of money.
The rooms remind me of a garden-​style efficiency apartment. They could have been apartments at some point. Actually, I could see myself living in one if I needed to. They’re very clean and spacious and every request I had was quickly fulfilled. Oh yeah… they’re dog-​friendly! I know my cow dog would be in HEAVEN staying here with the multiple dog parks and huge field in the back.
I had the pleasure of meeting a bunch of the employees, the manager, and some of the people working on the construction. They were all nice and even helped me with my research.
I would stay here again in a heartbeat. They’re doing some major renovations so I expect the price may go up by the time I return, but I’d pay it. (I’ll be making money by the time I come back… that’s why I’m suffering through grad school… right? Anyone??) And don’t worry about the location. Flagstaff is a small town and you can get downtown in minutes. It’s a warm and personal hotel that feels like home. And you can bring your dog! I can’t wait to come back!

During our road trip from CA to NM, we stayed for one night here in Flagstaff. It was a winter wonderland when we vacationed here, and we loved the snow that really topped off the experience for us.
When we arrived on a late weekday night, we found that the check-​in area was in a mobile room (that’s why we thought they were in the midst of construction/​expansion). We were greeted without any fuss and given directions to our rooms which were a short drive into the suites. Parking on that late night was difficult, but we decided to park by the check-​in area and walked to our rooms because all the spots were taken at the complex where we were staying!
Upon walking in we were absolutely shocked and filled with glee seeing how clean, updated (appliances and furniture), and spacious the room was! After entering the room, there is an open floor plan with a mini kitchen space and high table for an easy breakfast, and the bed is fluidly connected to the TV space and a large couch! The bathroom is also very spacious and beautiful, but the restroom/​shower room is a bit too small especially with the door swinging in (inconvenient) instead of out. That was a minor setback, but we loved our view of the snowy bushland from our second-​level suite!
In the morning after, we took our «brown bagged complimentary breakfasts» with us on the road, as they didn’t have a space for breakfast for patrons. Instead, we were told to go to a specific hotel room, which was set up for families to pick up a brown bag, and fill it up with whatever you may want: muffins, cereal, coffee, tea, cold sandwiches, yogurt, fruit – you name it! The ladies serving the kitchen area were all very helpful and respectful, shoutout to you girls!
The only iffy thing about this place is the location – and that we stayed here during their construction, or what looked like an expansion period. It’s in the middle of nowhere, but it is convenient nearby gas stations and right off of the main Flagstaff freeway for travelers/​tourists/​locals driving through the area.

+Dog friendly hotel with a large «dog park» area.
+Large rooms with a couch and kitchen area.
+Free breakfast
+Outdoor pool
–Older rooms which need remodeling
–Not walking distance to any restaurants (East side of Flagstaff near the mall)

I’ve stayed here twice now. As a former resident of Flagstaff I am SUPER picky about where I will stay, let alone walk barefoot, because frankly there are a lot of nasty hotels in this town.
SONESTA ES ROCKS. They are in mid-​renovation, but I couldn’t tell you if I had a new or old room because it was clean, comfortable and quiet. LOVE the big room, full kitchen, and very comfy bed.
The breakfast is hearty, hot, and always changes.
For the unfamiliar — the hotel is in a residential neighborhood and restaurants are a bit of a drive — so just be aware.
Finally, my only disappointment was that the front desk staff was not very welcoming. I was so tired when I checked in, all I really wanted was a smiling face to welcome me. She snapped at me a few times when I asked questions or couldn’t understand what she asked. (Side note: is it just me or has anyone else experienced the same «second-​class citizen» treatment when checking in on a Priceline deal?)
Oh and the tv has an amazing selection of channels, if you can finally figure out how to make it work.

Fantabulous! I am here in Flagstaff for work. I will be here for 3 months. Did not realize this is their tourist season and hardly any places available. I advised my recruiter that I would just leave and I was blessed that he was able to somehow get a room for me here. Wow. This has completely changed my attitude and my opinion of the area (which, yes is beautiful, but I have done beautiful). My room is fantastic, gorgeous, comfortable with everything I could need. Staff here are beyond helpful, professional. There is so much wonderful here, including, but not limited to the pool, laundry, meet and greets that I highly highly recommend a stay here. It is not cheap, by any means, but it is SO worth it. Thank you so much.

Girlfriend booked this place with the intent of a cozy experience. and it was right on.
Not a cheap Motel 6 but it has a beautiful lake across the street, san francicso peak view and a little dog run if you have your pooch with you.
Fireplace, stove, full fridge/freezer.even a dishwasher. this is a solid hotel, recommended.

**As of 11÷11÷13, the hotel is under major outdoor construction, so prepare for noise. It appeared they were not close to finishing.**
I mention the above because I would have picked another hotel had I known about the construction. While it’s really not THAT big of a deal, we were really tired when we arrived after an 8 hour drive and wanted a nap. Typically I wouldn’t be in the room much, but our date of arrival I had wished they weren’t sawing and hammering away right outside my door.
My husband was disappointed in the room – he says I’ve spoiled him. Unfortunately, this room was booked two hours prior to arrival and we were short on time to really research hotels. While it was decently priced at $ 110 a night, I really don’t know that I see a difference in our hotel vs. other hotels in the area that were $ 50 – 80 a night.
The room itself was quite dated and just meh looking. Old carpet that makes your socks dirty (ew), and a shower head that was about waist high (so that’s a slight exaggeration ;)). Also, the bed was SO freaking uncomfortable! I couldn’t wait to sleep in my own bed after two nights at Sonesta.
With that being said, there was free wifi (up to three devices), and they will give you a log nightly for your fireplace when you ask for it. They also offer a free hot breakfast, which actually wasn’t too bad.
Overall, I’d definitely stay elsewhere next time because I’m a little bit of a snob. If you don’t have high standards, this isn’t a terrible option, seriously it could be worse.