Fitton Van & Storage, Inc.

We’ve used Fitton for moving services multiple times in the past two years. The service is outstanding! They always arrive exactly on time with smiles on their faces, even at 8am on a 95-​degree day. They confidently and effectively navigate the city of Boston, even down those narrow streets of the North End and Beacon Hill. Our favorite is Dave, the owner’s son, who always exudes a great sense of humor coupled with utmost professionalism. Highly recommend!

3 young respectful & pleasant men showed up on the hottest most humid day. Packed my things with care. Came in under proposed budget. Would highly recommend them again and will call if I ever move again.

Hello,
I had a storage at Benson Street Storage in Fitchburg, MA for basically about 6 years, periodically checking the storage. On yesterday 2÷15÷2013, I go to my storage as I just got a new apartment to take some things & possibly take everything to my new place. When I go into the storage. The floor is soaken went, HUNDREDS of rat feces droppings, the rats had bitten through all the boxes, clothes, my important papers. Basically my life was destroyed. I pay on time every month & I had to go through a hassle to even get help in getting assistance to open the storage as I needed bolt cutters because I had lost the key. I was told on many occassions that providing bolt cutters was a service that was provided. The woman at the service desk stated: I won’t give you cutters until you pay me the rent for up to today. Mind you I paid up until January 30^th & my new bill was not due until the end of this month ²⁄₂₀₁₃. I found this rude because if I had the key I would have gotten my things & let Benson Street Storage know regardless upon leaving. I told the woman thats offensive as I have been paying a storage MONTHLY for SIX YEARS. I was given the cutters, but only to find Everything I owned destroyed. When I came to the woman at the Front Desk no remorse, considerstion, or actual help was given. Which was bothersome to me after spending all this money over the years. I asked for assistance in using a close trash can, & I was initially told I could not use it. Which I followed by telling the woman I refuse to transport rat infested belongings in my vehicle as it was bad enough it was in this condition. After a little back and forth I was allowed to. Now, I am left with nothing but my High school diploma, some pictures, a 3 other items after having a wall to wall ceiling to ceiling packed storage. What kind of customer service or consideration lies for me? I have to start from the bottom up. I paid a pro-​rated rent rate for the time I used but after all this loss, is that fair? I am completely disappointed in what I had to experience & the lack of professionalism in dealing with this situation. I pray no one ever has to deal with a situation like this as it is devastating.
–ZaNetta Hume

Recently moved from Fitchburg to Orange, MA with (very) heavy oak furniture and lots of Sterilite containers filled with books, etc., on a raw, rainy day. We moved from a townhouse that was a considerable uphill walk from the area where the moving van had to park. Despite these less than ideal conditions, the three young men sent to move us were unfailingly polite, cheerful, efficient and professional.
The owner of the business and the office manager were equally pleasant to deal with, readily answerings our questions prior to the move — no matter how trivial they were.
Setting the appointment for the move was easy, payment options were plentiful (cash, check, an assortment of credit cards). I found the hourly rate I was charged to be competitive with other local moving companies. [Because of the size of our move, we were charged an hourly rate rather than having the owner appraise the move in advance and quote a price which he would have done if we were moving a whole house rather than a 2-​bedroom apartment.]