H&R Block

I’m beginning to think that H&R block’s results depend solely upon the specialist who helps you and the depth of your tax needs. For 5 years my husband and I were helped by the same specialist without issue. However, since she retired we have had lackluster service and this year less than that, when we needed it most we’ve seen what it is like to deal with several different H&R professionals and their system. It’s unfortunate that after 5 years of doing our taxes the year we need a real professional we find out we’ve never been offered their Peace of Mind Warranty or plan (from what I read of the reviews they don’t do well in backing it but I would’ve liked to find out for myself), and it took almost 2 weeks of chasing them through their phone system (goes to corporate if office is closed) and at the office to find out months later that they messed up our taxes. And the worst part is that in trying to fix their error they were not friendly, and I had to debate with them to get to where she even found the mistake. Had it not been for my persistence in showing them we would probably owe the IRS money and maybe we still might because of all of this. So, my review for this office is 2 stars for being unapologetic when wrong, having staff that may not be equipped for the job, and for not being thorough each and every time. I have done my own taxes on the computer before and professionals like these give me no confidence in staying with H&R. So, we may not leave them yet; but, this year we will be sure to pick the professional according to their resume. You can call corporate and find out the level of the tax experts experience. Choose wisely.