Fry’s Electronics

Gather all yee nerds unto paradise. This place is huge. You can buy and assemble a custom PC. Awesome. Very hard to find stuff. Shelves are messy. Feels more like a yardsale in places. No one asked me if I needed help during my entire 30 minutes. Meh. I’ll be back, but meh.

Whoa… I’ll never go to this place ever again. Only 1 associate actually smiled and greeted me in a pleasant manner. He was a mature African/​American gentleman who was working in Audio I believe. Everyone else turned their head and pretended to be busy when we asked questions. I felt like they went out of their way to show that even though they barely answered our questions, their attitudes demonstrated that they didn’t really want to be bothered with us. One of the guys even fave a stink face to my hubby as we walked away. I’ll go to Walmart and buy something before I come here.

I walked around for 25 minutes to try to find someone inquiring about hooking up something wirelessly. I was pushed off to two different people who didn’t know what they were doing. The best part was when someone walkied for Dept 5 and that person stated, «I have no clue.» Said Best Buy would be more knowledgable. Wow! GM here has much work to do. Employees seem bored and not energetic. Won’t be back.

Besides not having two of the items we were looking for, they had terrible customer service. The guy in the computer monitor section acted like we were keeping him from going home early. He was short and really didn’t know much, nor did he want to look for the answers.

No selection of products. It’s a huge store that is jumbled together with no sense of flow. All associate’s seem to hate their jobs. Not one friendly one. It’s a dated dump!

It’s funny to think about it, but stores like Fry’s seem to be a bit of a dying breed thanks to cheap computer prices and the internet. In the past, I’ve visited Fry’s several times a month, picking up hard drives and computer parts. These days, building a basic PC is almost more expensive than buying components.
My grandma was having computer problems, and the RAM I ordered still hadn’t come in, so I needed to pick some up. I actually forgot all about Fry’s until I asked a friend where I should go to get RAM. Duh. How soon I can forget.
I ran up on a late Sunday morning. The parking lot was fairly empty and the store felt almost deserted. I walked around for a minute, remembering how great of a selection they had on DVD’s and Playstation games. I did a quick scan around the computers and then headed to the other end of the store for the components. I found the RAM I needed quickly on the board, and the associate who helped me had a printout in just a few seconds for me to take to the cash register to pick up.
Fry’s kind of reminds me of what a Radio Shack would have been had they gotten married to Best Buy. They have a great selection of inventory that seems to be reasonably priced. I just wish it wasn’t all the way on the NE side of the city.

Strange very large store. It has electronics new and old. A restaurant and snack section. It had the headphones I was looking for so I was happy.

My boyfriend, my son and me walked around this store getting all of our own items. When it came down to getting the memory and processor we had to ask an employee, he proceeded to get the items and scan everything in our cart (we didn’t know any better). We planned on splitting the items up and we were both going to pay for half, well since he scanned the items he gets commission and you can’t split it up. We still ending up splitting the items and he at least didn’t commission on half of our order.
They do not deserve commission if they didn’t help you with anything.
The customer service rep was very nice about this, the only good employee we encountered.

When I was first sent to work in Indianapolis, I had HEARD of Fry’s but never been. I ended up being a regular visitor. Never anything big but, when you’re away from home and a big ‘ol nerd, you look for entertainment.
Fry’s has a WIDE variety of tech toys, gadgets AND big ticket items. One of those big ticket items is why I am finally decided to write a review.
I went in looking for a new TV. The sales folks asked if I needed help and I said I’d like to look a bit. They didn’t hover/​They didn’t push.
I finally narrowed it down to a TV and sound bar (or three). The salesman knew the details and gave me the pluses and minuses but never tried to steer me one way or another.
When we started talking about sound bars, he DID mention a JBL that was on sale but, when I told him my apartment wasn’t all that big, he agreed it would probably be too much.
He wrote me up, with what I wanted and out the door I went. No pressure, no upselling and, all of it was very reasonably priced.
My TV looks and sounds GREAT and I have Fry’s and their great prices and sales staff to thank for it.

I love this place. I used to drive in from out of state just to spend the day here stocking up on every tech item I needed. You can spend an entire day in this store. They not only have pretty much any/​every tech item anyone needs– but also a small café in the middle of the store. Their prices are very reasonable (not sure if price match or not), IMHO. Their sales staff is largely helpful, or tries to be. If you have had trouble finding something at your local electronics store– I’d come here. They just about have it all, in my experience, and a bit more.

Fry’s can be a very good experience, or it can be a very bad experience.
If you go to Fry’s and you’re not sure what it is you want, it’s entirely possible that you’re going to end up with something which isn’t what you need or what you want.
If you want to have a satisfactory experience with Fry’s, you MUST do your homework beforehand, find out *specifically* what it is you want or need, and go in with your specifications in hand (preferably printed out). When you show the salesperson the printed out specs, he/​she can guide you to the part of the store where you can find what it is you want.
if you do that, you’ll have a good experience. I’ve successfully performed several computer upgrades and had excellent results.
We also had very good luck purchasing a washer and dryer from Fry’s.
Again — you have to do your homework before coming to the store.

I have been a Fry’s customer for a very long time. I still come back but i don’t really enjoy it.
Yes this place has nearly everything you might ever need when it comes to electronics (home, small biz, car, personal, computer ect.) They have all the specialty items in all the departments. They are the only place left in town where you can come in and custom build a computer from the ground up. They are the only place in town that sells bare circuit boards and components for you to build anything. They have every single adapter, widget, connector, battery, plug, cable, and jack you will ever need.
Unfortunately they also have very inconsistent and frustrating employees. There are days i cannot walk 2 feet without someone asking me if i need something and standing around until i find it, then asking if they can take credit for helping me find it and adding it to their commission list (which takes about 5 minutes of my time). Or i ask someone where something is in the store (like headphones), they follow me there and take credit for my sale.
Other days i cant find anyone to help me anywhere, or there will be tons of employees at a station ignoring everyone waiting to ask them a question.
It comes with this feeling of being trapped or watched all the time. the entrance is weird and the checkout lines are setup for a extremely busy facility but I have never been there when there were more than 5 cash registers open and 4 or 5 people in line.
I really hate having to show my receipt to a person when i leave so i can prove i didn’t steal anything! that just makes me feel like they don’t care about their customers because they cant trust them.
Lastly everything in the store is over priced. You can get all of these items on Amazon for much much less. I continue to go here out of convenience because if i need something from here its because i usually needed it right then form something i was working on at that moment.

Pulled in to the parking lot at 9:21pm to make a last minute purchase before leaving town. As the listing here stated the store was open until 10:00pm, u figured there wouldn’t be a problem. But no! I was greeted at the door by some friendly employees telling me that the store was, in fact, closed. Tip to Fry’s: you might want to make sure listings on services like these are accurate in order to avoid any further confusion from people wanting to spend money in your store.

Let me first start by saying I absolutely hate going to this store.
Now that that is said lets look at the pros/​cons
Pros:
They have just about everything electronic your poking for.
Cons:
The staff at this store is some of the worst, around.
The staff are unfamiliar with the products and always seem to be bothered by customer questions.
It is too big! If your looking for something rest assured its going to be in the farthest reaches of the store. Be sure to wear hiking shoes when visiting this place.
Pretty much everything here is available on line and unless you need the item right now, i suggest ordering whatever your after online.
Did I mention the staff are awful?
Its always a mess, disorganized and for being so large they are always out of the particular item your after.
The staff, when they can be bothered to assist you seem to want to get rid of you as quickly as possible. They seem to know very little about the sections they are in and you can generally get better help from your smart phone.
I really hate going here about as much as Radio Shack…

I was there on a late Saturday afternoon during holiday shopping season and it was fairly empty while Castleton Mall was hopping. I suspect this place will close soon, which is very unfortunate because, even with its imperfections, where else are you going to go in Indy that has its selection of computers (including parts) and electronics? Best Buy? Are you kidding?
When it opened, I was talking with some other computer freaks about it and one of them said, «It will shut down in a year.» He was wrong, but I think only about time frame. Indy just doesn’t have the critical mass of gearheads for a place like this.
Too bad.

This is one of those places that rests on the laurels of its monopoly. People are willing to forgo friendly, helpful service for deep discounts on shoddy merchandise.
Sexy Beast and I were in here trying to spend a couple of thousand dollars on a NAS and drives and were basically treated like a couple of assholes. That’s not to say that we *aren’t* assholes. But, we were assholes with money to spend.
The cashier actually tried to NOT sell us multiple drives for the NAS. Something about limits and all that. Really. Why would you care if the damn things are purchased one at a time or ten at a time? You get the same money. Idiots.
I’d swear that we’ll never go back but we all know that would be a lie. I’ll put up with idiots who have no idea what they are selling the next time we need electronics at a deep discount because the prices are better than anywhere else.

This place is lucky that it is the go-​to for computer supplies… otherwise they probably wouldn’t get much business. The employees aren’t knowledgeable or helpful for the most part… and just point in a direction instead of walking you over. The ones who do help you, try to pressure you into buying right away because they are on commission.
I avoid this place like the plague unless I’m shopping for new computer parts… in which case this place is the best.

Fry’s has literally everything under the sun. If you took a Best Buy, added an oversized Radio Shack, added a Gamestop, added all the items from a Sky Mall catalog, sprinkled in some Sauder furniture, a small dash of Sears, then added a dining area, you have Fry’s. But it’s a like going to an airport in a very large city and expecting good service.
There have been isolated instances of helpfulness from the staff over the years but it is really a grab bag and my experiences have been less than stellar.
In general… I’m certain the knowledge level of the employees is better than the public at large but there is a social component sometimes lacking. Not being mean… just an honest assessment that the staff leans toward geeky.
It helps to know what you need when you go… I really don’t bother asking anyone for help since I’m savvy enough to navigate the miles of made in China merchandise.
But if you don’t know what you want (or need), just make an afternoon of it. There is so much stuff here.

I had to lower the rating to 1 star instead of two. They do NOT match Amazon prices. The latest, as of my 7÷27÷15 visit, they said «well, since Amazon charges shipping on a $ 33 item, we have to add a handling charge to your purchase of these earbuds.» I dropped the earphones on the counter and walked out… never to go in there again.
PC repair? Very slow. They over promise and under deliver. They’ll tell you they will call when they know more on your computer repair. But they NEVER call. You must call them and, even then, you have a 50% chance they won’t answer the phone in that department. Poor communicators even in person with weak customer service skills. I have to blame it on management. Indianapolis location.

I have always wanted to come here. For years. Really. And I finally did! Twice!
Back home we have a place called Microcenter for all your geek sundries. This is Microcenter on a banned substance. That doesn’t mean they deserve an asterisk however, because it makes it all the better.
I imagine if what you are looking for can be plugged in or otherwise powered, you can find it at Fry’s. Add in some miscellaneous stuff that you wouldn’t expect to see, and you can certainly spend some time wandering around here.
Fry’s sure has a strange layout though. It is hard for me to find a good way to flow through the isles, and by the time you reach the end you swear you have missed something. Probably because you have. Nonetheless, if we had one of these in Columbus I might just be in nerd heaven.