All My Sons Moving & Storage of Indianapolis

Used them for a move recently. I wasn’t really on a tight schedule, so I didn’t mind that they showed up late. They did arrive, and the guys doing the move were really good. Took care of my stuff, were careful. The dispatch/​planning guys could use an overhaul. They need to hire an industrial engineer to figure out their scheduling. Because it’s terrible. Dispatch will tell you whatever to get your deposit. In short, if you’re not in a rush or tight schedule, use them.

The absolute worst moving experience I have ever had or ever heard of.
2 movers showed up over 2.5 hours late. Seemed like they had no idea what to do. Didn’t explain anything or communicate and also had no tools to take apart the bed.
Spoke to Brian ‘an owner’ on the phone to book the move and communicated with him several times. He assured me it would only take the movers one hour to load and one hour to unload.
3 hours later they are still loading the truck and at this point my husband had to come home from work and help them because we had to be at the destination to unload.
Long story short– an out of state move that should’ve taken a few hours ended up taking 2 days.
An ‘owner’ Brian was nothing short of rude, unhelpful, and condescending. No way to run a business. His moving men also explained to me how Brian just tells customer whatever they want to hear in regards to booking even if it is unrealistic. Great way to run a business, treat your employees, and treat customers, Brian.
For your move, do not use this company and you’ll be all set

Kenneth and Rolland were incredible. 3 flights of stairs with large furniture and these guys were professional and had a great attitude. No pressure and bait and switch issues like some other moving companies out there. I will only work with these guys next time in Indianapolis to move. They were fair on pricing.

All My Sons STRESSED ME OUT! I called and spoke to Austin, who was rude and pushy, so I ended up talking to the manager. The manager, Brian seemed to understand, gave me a good quote and I agreed. Called a few days before our move to confirm and was told I’d be getting a call 24 hours in advance to schedule.
Called again the next day and was told next day that I wasn’t ‘booked’ or ‘penciled’ in. They left us without a mover, and told us that they had no space until next WEEK! OMG! All I could do is cry. Now, we’re lost and without movers.
NEVER go with ALL MY SONS! The Owner Lawrence was TERRIBLE!

If I could give them less than one star I would. It is the only way they ever return your calls or e-​mails. I got a quote from one of their associates and proceeded to respond saying, yes, I would like to schedule an appointment. That employee left the company and for three weeks they had no way of monitoring his e-​mail account ???
I posted something on Unilocal and BAM !! All of a sudden I got a response. The gentleman was apologetic and very nice, so I set up an appointment (no deposit required — that scares me)…I wrote him an e-​mail again this week asking for a time of the move and if I could pay in advance — I wanted something to ensure they come on the date planned — GUESS WHAT — much to my surprise — NO E=MAIL ANSWER AGAIN. Forget these clowns I went with Two Men and a Truck. They are professional, you leave a deposit, they gave me a time… How is All My Sons even in business — they have NO business acumen.

I used All My Sons a few months ago to move from Indy to Chicago. I had seen their moving trucks around town and saw decent reviews on Unilocal,so I figured they would be a great choice. I had a small, partially packed house to move and I needed help with packing. Initially I was impressed – they offered packing services and scheduled the move on a day that was convenient for me. When moving day came, they showed up on time with a three person crew and got right to work.
My optimism quickly dissipated a few minutes into the move. The driver approached me and said that while he was moving some of my furniture, he aggravated an old injury and needed to go back to the office. He told me that they would send out a replacement driver. While I understood this to mean that another driver would arrive at my address and take over, I was very wrong. To my dismay, I watched as all three movers dropped what they were doing and drove away with most of my furniture and belongings. I attempted to call their office and got empty promises that they would find a replacement crew and keep me updated. Once 5:00pm came, my repeated calls were directed to an automated answering system with no other contact options. So there I was – in a mostly empty house unable to drive to my new home and complete the move. I was forced to seek other accommodations for the evening, wonder if I had been scammed, hope that my belongings were safe, and assume that movers would be available at some point the next day.
When the next day arrived, I did not get any calls from their office. Instead, I eventually got a call from a new driver who had shown up at the address unannounced. The new crew finished the move, but did so carelessly. They worked very quickly to avoid overtime, and they assigned an inexperienced mover to packing duty (a wrenching experience, to say the least).
Thankfully, everything got packed and made it to Chicago. However, as I mentioned, the movers were working quickly to avoid overtime. While they were unloading, they significantly damaged the walls in my new home and haphazardly unloaded boxes throughout the house. Moreover, they damaged my leather sofas and wooden end tables – with a note that I could call their office to claim damages. Needless to say, I did not trust them at this point.
In the end, they moved my belongings – but with such a lack of professionalism that I could hardly believe it. Although they reduced my bill to a discounted two person crew (as apposed to the original three person crew), that could not make up for the awful experience they put me through. If you are looking for a moving company, don’t pick this one.

Moving can be a stressful time for most people (myself included). I planned ahead and contacted AMS several weeks before my move and was told I was on the schedule for my move date. I followed up a week later to confirm this because something just didn’t seem right, but I was told I was confirmed for my date.
Two days before the move, I hadn’t heard yet what time the movers would arrive, so I called again. This time, I was asked to put down a deposit, but I was told again I was confirmed.
The day of my move was a disaster. They called around 4pm to reschedule for the next day, claiming they had overbooked for the day. I had taken a day off work for the move, so I was pretty frustrated by this point. However, two hours later, we received a call that one of their crews would be willing to come out that night. They didn’t arrive until 7pm and finished at 11pm. I have to give this team all the credit — they looked exhausted by the end of the night.
However, during the move, one of our pieces of furniture went tumbling down the staircase and was completely destroyed. They movers were nothing but apologetic. I called the office staff to follow up a few days later where I was offered a payment in exchange for the damaged piece of furniture. However, several weeks later, this check has never arrived — even after calling to follow up several times.
I would recommend staying away from All My Sons. We contacted other moving companies that had a bit higher price, but I think for my mental sanity and financial sanity, they would’ve been a better option. I would agree with other reviewers who comment the movers themselves are great, but the logistics leaves a lot to be desired.

Needed to move last minute for a new job and was very happy with the service All My Sons provided. Getting a quote was simple and the actual movers were great-​very courteous and timely. The only thing that I noticed was a lack of communication between the office and the movers. Twice I was asked about payment, the day before the move and at the end of the move, when it had already been prepaid. Everything worked out fine after the people checked with the office and luckily didn’t become an issue.
Overall, would recommend to others, just would suggest staying on top of any communication issue. Thank you for the stress-​free move!

We recently made an out of state move and hired All My Sons in Indy. They were one of the most expensive quotes we got, but they said they could get our things to our new place the next day. Fast forward to the next day. We wound up sleeping on the floor of our new home. They didn’t arrive on time. They managed to ding up our bed. There are scratches all along the frame. Our white lamp shades were filthy and am going to have to buy new ones. Our TV stand was broken. The movers took pictures and said they would take care of it. After not hearing anything back from them about replacing it, I tried to file a claim about the TV stand. I couldn’t, because they wouldn’t give me the pics. When I call them about the situation they are rude and have horrible phone skills. They’re also ignoring my emails. We had to replace our TV stand with our own money, to me, they’re a pretty shady operation.

I wrote this review a few years ago on the main branch page, before All My Sons Indy had their own Unilocal page. Having had a friend just come out of a really horrible move experience with a different company, I wanted to add my review for All My Sons Indianapolis as a warning to others:
Working with this company has been terrible. I can’t recommend against them strongly enough. I moved from Indy to Boston and suffered damages, tremendous stress, huge overpayments, and the loss of many possessions altogether.
The company tried to charge me about $ 400 for «labor» expenses not included in the «not to exceed» contract — twice, both upon pick up and drop off of my stuff. They’ve been deceptive and unpleasant to work with. We’ve all been burned in moves, but this one is really outrageous.
In September, they told me that they «had» to deliver the belongings a week earlier than the window (on a day that I would be out of town at a conference and my new apartment was still under construction). They had lots of reasons for this: they had only ONE driver who did long hauls, only ONE driver who knew how to drive on city streets (what?), and he had to be home to be with his family during the upcoming hurricane. If they didn’t do the drop off that day they couldn’t say when it would happen. So, construction dust aside, my family stood in for me to supervise the move, as I boarded the plane.
Guess what? The guy who «had» to deliver the stuff — the whole reason we did the move a week early in the first place — didn’t show! He sent his cousin to do his job for him. Two guys from an outside staffing agency arrived at the designated time, the driver was lost, he finally arrived and locked his keys in the cab and spent until 1:30 or 2 PM trying break into his truck with a coat hanger.
It was at about this time that it became apparent that we were missing a couch, a marble shelf belonging to an étagère, and 14 cartons. At least two pieces, one leather chair and one dresser, had gouges. There was also some confusion about the location of an armoire that the driver did not believe he had on his van. Luckily mom saw it on the van and insisted it belonged to me. But they didn’t have the right manpower or hoist to bring it up the stairs. The rep at the company told my mom they wouldn’t take responsibility for delivering it and it was left on the street. Meanwhile the driver approached my brother for payment and overcharged by some hundreds of dollars. The men did not assemble the furniture per the contract. Rather they left a partial load of my things in the construction dust, unassembled, having overcharged and tremendously inconvenienced my entire family.
We have spent weeks trying to get a call back and some kind of response about getting the couch delivered and the rest of the issues straightened out. We’ve been told lots of different things about when the owner will call back or where my couch is. DO NOT MOVE WITH ALL MY SONS! We’re going to have to go to formal arbitration to get this sorted out, what a pain!
Edit — I wanted to update this by saying that after almost a year of shenanigans with the Better Business Bureau, the Department of Transportation, a lawsuit, discussions with lawyers in two cities, etc. I finally extracted a settlement from the All My Sons representative. It covers the extent of my damages but doesn’t begin to compensate for the time lost trying to deal with this. Please, look elsewhere for your moving needs.

Pros: Courteous, fair price, professional movers, careful with items
Just finished a one-​day move with AMS Indy. We loaded the one-​bedroom apartment and unloaded in same day — from Indy to Central Ohio. The start time was about an hour and a half after originally relayed the day before (11.00a compared to 9.30a) without any call to alert us of the delay. I don’t mind the delay; just needed a call to keep us updated.
This hiccup aside, the move went well.
The two-​man crew was courteous to us, professional, and careful with our goods. They explained the paperwork clearly, too. The main office called me during the move to check in; I appreciated this gesture. Before and after the move, I received proper email correspondence.
The drivers made good time from Indy to Ohio, and the move started at 11.15 and ended at 4.00, even with a 3 hour drive. I needed a crew within two week’s notice and AMS delivered.
Our items arrived unscathed and in the same condition as loaded. Neither the Indy apartment or our Ohio home were marked or damaged in the process. Always a plus.
The total bill was also midpoint in the range provided by the non-​binding estimate (could be that I had taken some stuff to the lower level the night before). The fuel charge was reasonable, and the overall total was too considering the interstate driving. I would recommend this team, though be ready to call if time lapses on your moving day a bit — they will answer the phone courteously.

This review is the tale of two different faces of this company.
I had a guy come to my house prior to the move to give me a quote. Based upon that quote, I agreed to do business with All My Sons. They were supposed to give me a call a few days before the move to confirm, and I got antsy when I hadn’t heard from them the day prior.
So, the day before the move, I call to confirm, and I get transferred to a Sales Manager named Amy. She basically tells me that what I was quoted was wrong, that she couldn’t promise that it would be what they said it would cost, regardless of the fact that I had it in writing. I told her that I thought that was BS, and very predatory on her part given that I didn’t have any other option at this point (at which point I imagine her cackling manically while her phone was on mute).
Seeing as it was the day before the move, I was in no position to go elsewhere, unfortunately.
The day of the move. Man, the three movers they sent me, though, were awesome. Super polite, super funny, super fast and super careful. Not only did they get the job done in less time than I was originally quoted (which, if you remember, was less than what Amy told me it would have been), but got everything into the house with no damage to the furniture at all.
If I could rate just Amy and her sales team, I’d award them no points, and may God have mercy on their souls.
If I could rate the guys that actually come out and do the work, they’d get five stars (and then some).
So, my advice: get several quotes. The actual people who do the work here are excellent, and if it weren’t for their sales team, I’d use them again.

This was a very upsetting experience. My company hired 4 movers for a day at the rate of $ 50 per mover per hour. This rate was agreed upon in a mythical Dallas office and serviced by Indianapolis movers. They had two Penske rental trucks because «they do not have certain sizes in their logo haulers.» Whatever. We had to move furniture and boxes for 6 corporate apartments.
Everything seemed to be going well until we started looking at the walls of the brand new apartments – scratches and dents from haphazardly thrown furniture. Which was met with the excuses; «It was like that,» «We didn’t do it,» and «Must have been those other guys.» Well, maybe since the movers have just thrown in the boxes/​furniture this should be quick (haha totally false, it took 8 hours).
Also, the boxes had opened on the truck, and this created quite the chaos. It was glacial speed to repack everything. And the gem of the company, Carlos, told two of the movers to slow down/​stop working. Thanks Carlos, you peach. We had two movers then doing their work while the other two movers were MIA. We were not happy, and neither were his employees. My counterpart had the pleasure of speaking to Carlos to discuss rates, the empty promises of the Dallas office, and he got to sprinkle in a few choice words. Cute Carlos, you minx!
For the 8 hour day, $ 2,000 was paid. I’m going to go out on a limb and say Carlos didn’t deduct the hours when he had told two of the movers to stop working. Carlos, you sneaky devil!
So please, people of Indianapolis who are moving – just say no.

Why is it so hard to find movers? We called around for an in-​town move, literally 1 mile away downtown, and it seems everyone charges extra to move on a weekend — seriously? anyway, they sounded decent and they kept to their quote. The 2 movers were pretty nice guys and friendly. It was pouring rain on moving day and they tried to minimize the amount of water they were tracking into the new place even though there was a waterfall of runoff coming off the roof onto the front landing. They wiped up the wood floor before they left.
They didn’t seem to work together very much tho – each guy carrying items on his own, and they protected some items very well and other items not at all. ie – couch cushions totally wrapped up, but light colored upholstered chair and nursery furniture/​baby’s items not covered at all, even in the rain. Also they didn’t bring any of their own boxes or wrapping tape. Some of our boxes were not yet closed or sealed and they were just taking them uncovered and opened and said they weren’t liable if our stuff in there fell out…

We moved with them a second time and good again! They had on file what we moved last time so I was able to say «Same items, but add _​_​_​» The guys who move the stuff are very nice also. They were able to get us in for a move right when we needed it.

Don’t use this company! My dad used these movers and they ruined several expensive pieces of furniture. The price they quoted was less than what they charged and they refused to reimburse to cover repairs to damaged items. They keep the damaged items on their truck and asked to be paid before they brought them in. Move took twice as long as they said it would. DISHONEST COMPANY VERY RUDE AFTER JOB IS DONE.

Everyone I dealt with was friendly and helpful. The movers were great and took good care of my belongings. It ended up only taking an hour to move me into my new apartment only a block away, but I had to pay for two hours (there is a two hour minimum). I knew that beforehand, though, so it’s no big deal. I’d hire them again for my next move.

I’d give a 0 for the phone reps and a 4 for the actual movers.
I was getting quotes for our recent move, and all my sons seemed pretty legit. They quoted me $ 89/​hour (since I was moving on the weekend, it would have been $ 10 less on a weekday), and they said it would be about 3 hours. I was a little leary about this as every other place told me it would be closer to 6, but the customer service rep was pretty confident it would be done in 3. They also said they insured everything (including boxes I packed myself). Too goo to be true right? well it was.
I call them a week before the move date, and see if I can move on a Thurs. instead of a Sat. They said fine, and when I asked them to requote me, they still quoted me at an hourly rate of $ 89. yeah, l evidently the first guy I talked to was a bit misinformed. He basically told me that everything the first guy told me was false. Kinda late now. He did re-​iterate though that it should take about 3 hours to move my 2 bedroom apt. into a house.
The day of the big move, the movers were very friendly, and pretty humorous for that matter. I ended up getting home towards the latter part of the move. Imagine my surprise when I got home (4 hours into the move) and the guys were still there. The movers told me that often times the office would quote a lower number of hours, simply to get people’s business.
I called after the move, and told them how disappointed I was with the quote. one of the main reasons I went was them was because of the quote. Now I know, it’s «just a quote» but for goodness sakes, be up front about it. The guy said he couldn’t do anything for me.
Overall– find a different moving company. this company is dishonest, and you don’t need the added headache while you’re moving.
superstar rating– Miley Cyrus

I just moved across country with All My Sons and they were great. The men loading and unloading the truck were very friendly and courteous and, most of all, they treated my belongings with care. My furniture survived this move in much better shape than my previous move across town with another mover.