Youngs Custom Tailor and Cleaners

They lost my dress and they can never deliver your clothes on time. I needed a suit dry cleaned for a meeting and they just completely missed the time we agreed on. Totally unacceptable.
This place needs to close down so a new dry cleaner can move in!

There are plenty of suitable dry cleaners in the city and this is NOT one of them.
My wife and I used to go here based on convenience/​location. We always had a problem with customer service and the general quality of work (i.e. issues regarding timing, finding our clothes in the back, etc. etc. — see reviews below), but we put up with it based on the convenient location. Most recently, I dropped off a pair of pants and specifically asked to have a stain removed on the leg. Upon my return, she handed the pants to me like everything went swimmingly. As I was leaving the shop, I noticed that the stain looked EXACTLY as it had when I dropped off (she was clearly hoping I would not notice until I returned home I suppose?). Upon questioning what had happened, she literally said nothing and threw her hands in the air like I was bothering her with some ridiculous question. She then walked to the back of the store and sat down by her sewing machine. I continued to stand at the front desk, completely dumbfounded, looking back for ANY type of explanation. All that was offered was, «You go now!».
I’ll never return.

As the other reviewers mentioned, the woman who used to work here was very friendly and efficient. Now there is a Korean woman, not that I want to bash my own, but she is not friendly and not efficient.
Since the new woman started, I’ve been going here for the past year with below average service, but I put up with it because I live in the building and it was super convenient. Their dry cleaning services aren’t very good and their prices are super high, even for Center City.
I’m writing this review, because I’m finally fed up with this place and this woman. Last week, I went to pick up my suit that I needed to wear for a business meeting the next day. Unfortunately, I was informed by the crabby woman, that they had lost my suit! LOST MY SUIT! What??? I’ve never had this happen before and I was just so shocked and upset because of the timing. There was a lot of back and forth dialogue about the situation and the woman was not nice about it at all. She refused to pay for my suit or offer any sort of credit. She clearly doesn’t care about her customers because I thought she would want to make some effort to right the situation. She did nothing but argue with me.
I’m going to be telling everyone in my building to NEVER GO HERE AGAIN!
I found a nice organic place at 22^nd and Chestnut, take your business to Chestnut Organic Cleaners!

I’d rather throw out jeans than have them fixed here. All i needed was to have a zipper replaced on a relatively new, freshly washed pair of Old Navy jeans. They are cheap and the zippers often split and come off the track. The woman at the counter told me she would have to charge me to wash them, in addition to the $ 15 charge to replace the zipper. They were clean, so I said that I didnt want them laundered. She said okay, «you take home, wash and bring back.» Why? so when I come back you can tell me I have to pay to have them washed or to take them home and wash them and bring back again? I felt like I was trapped in a circular argument that I had no chance of winning, so I told the lady to have a nice day and left. Won’t ever return.

I have been going to this cleaners for over a year, since I moved into the apartment building adjacent, as it is very close and convenient. The woman who managed the shop up until a few months ago was sweet, fast and customer-​oriented. I was very happy with the service she provided. Plus, she was always very accomodating with my crazy schedule and I was happy with the dry cleaning and tailoring itself. Once, I had a large rip in a jacket, which she fixed inexpensively and it looked great. Then, out of nowhere, this wonderful lady was replaced with a new shop manager.
The new woman has a very different style. While she is sweet and always smiling, she is slower, seems to always have trouble working with the computer system, and generally overwhelmed al all times. While I was not happy with the abrupt personnel change or this new woman’s «style», I was willing to overlook it for the convenient location.
Until I recently took a pair of jeans in with a rip… the «fixed» jeans were returned to me with frankenstein-​style stitching (messy, dark thread) with a large piece of fabric on the inside which will be very uncomfortable to wear. When I expressed my disatisfaction, she became very overwhelmed and defensive. While I would have appreciated a discount of some level or apology for this shotty work, she offered neither.
I do not recommend this cleaners! There are too many in Philly to choose from, so don’t make my mistake and settle for one purely out of convenience.

They lost my $ 200 jacket and then tried to argue that I had come in earlier and taken my jacket and lost it somewhere. I’ll be taking them to court, go here at your own risk…

I’m a regular here and I’ve always been happy with the dry cleaning. The woman who runs the shop is always friendly and quick. She is kind enough to open the door for me when I’m loaded with stuff. And the prices are reasonable. As the four stars indicate, I’m a fan. At least as much as you can be of dry cleaning!

She wants 12 bucks to hem a pair of jeans. I asked her if she would be willing to make a deal, since I have 3 pairs of jeans. I asked if she would do it for 10.00 bucks a pair. She said in her Asian voice «no make deal. she did do a good job and she is a friendly lady