US Post Office

This Post Office attempts to rival those found in war torn third world countries but doesn’t measure up to their standards for service. For some reason they seem to feel that providing you with numerous mail free days from important mail or packages is a blessing to their customers. They also seem to think that repeatedly getting your neighbors mail only provides you with more opportunities to meet with them. I know them all quite well now.
A visit to the facility gives you an opportunity to meet with employees who truly seem to detest the public and their doing the job they are paid to do. If you can use another station do so. Unfortunately this is my zip. For all other services we go to Bala where the service is 100% better

This is the West Phila. Post Office. It is the worst. Our permanent delivery person has been on sick leave for 7 to10 years and we keep getting different substitutes or persons assigned to a second shift. Get others’ mail, mail left outside on step, mail not pushed through slot, no delivery some days, could even get mail as late as 10 PM… The new manager is not sensitive to neighbors feedback or concerns. Neighbors have gone above her. Some have even written Head Postmaster in Phila. & in Washington. Have called the 800 complaint number. No change! It is a disgrace.
Manager does not seem to care or accept responsibility for what is occurring. Where do we go from here? Why can’t they give our route to a permanent person who will be held responsible for our mail delivery & will become familiar with our route. Different people each day is not the answer. Also, a new manager of that branch might help. This has been going on for years and years !!!

This post office is usually the absolute worst! Or maybe it was just that one employee I repeatedly ran into on the weekends. The girl was so bad that I actually started driving out of my way to other post offices for better service, I just couldn’t take it. Lately they’ve been good. Mail comes pretty much kinda on time, packages are being delivered once they are out for delivery and it’s no big deal about getting my packages scanned at the window.

If I could give this office zero or negative stars, I would. Talk about a group of people who don’t want to do their jobs! They need to get rid of everyone and just start over again. I almost never receive my packages on time and complaints are never handled. I will use the Bala Cynwyd or Havertown offices from now on. As a matter of fact, I have my mail forwarded to a PO BOX at the Havertown office and encourage people to do the same if they can. They will NEVER get my business again.

It would be hard to find a us post office with service more horrible than this one. After being told twice over the phone that my package wasn’t there, I went there to discover it in fact was. But the best part was being told they would be open at 8:30 am, arriving at 8:30 and not being helped until 8:58 am. Great job usps

this has got to be the absolute worst post office in the city of philadelphia. the service here is consistently poor. mail delivery is inconsistent and lines at the branch are always long with no more than two employees to help customers even during peak seasons.
one of my biggest gripes with this post office is that they seem to never deliver my packages in a timely fashion. just yesterday i experienced a problem which ive had repeatedly in the past where i was expecting a priority package with tracking and they marked the item as delivered when in fact the item was not delivered. i have made multiple complaints to the branch manager who is a very nasty and condescending woman to no avail. i have also made complaints to the philadelphia postal service consumer affairs office as well as directly via the online complaint form and nothing is EVER done.
i advise anyone and everyone to avoid this post office like the plague.