Ubiq Life

Dope place. Clevin was a cool dude, I will definitely come here every time I visit Philly

This is regarding ONLINE orders only (I can’t speak on the physical store). Ordered twice over the past 6 months. For both orders the payment was processed and I received order confirmation. I waited a week before contacting them regarding shipment. When they did respond, their response (or lack there of) for both orders — cancelled. Why even have a website if you are going to neglect to check orders until the customer contacts you? Save yourself the headache and don’t buy online.

Lol Ubiq.
Having worked at a street wear boutique similar to Ubiq for years of my life, I know the expectations and stigma that comes with 80% of stores like this. I was not proven wrong, which was a shame.
When you walk in everyone looks at you and you are judged right away. I’m lucky I’m a decently fly
Dude because if you walked in there wearing some Sketchers and a generic brand hoodie, I’m not sure they would even look at you or give you the time of day.
Selection is okay. That is what is earning my 2 stars. The footwear selection was dope. Everything from Jordan to New Balance, and some limited release stuff too. But man… getting someone their to talk to you or help you is almost an impossible task.
In retail, customer service is more than half the battle. Somehow a store with the rep and stock of Ubiq has not learned this yet. Maybe one day.

My boyfriend had been wanting new training shoes, and this was exactly the place he was looking for! The store has 2 floors, setup makes it look spacious and they do a great job of making the shoes look desirable. Service was great. Everyone’s really friendly, and there are plenty of comfy chairs so you can try the kicks on or take a break. The only down side was they didn’t have a size for one of the shoes we were looking for. Overall, a comfortable and friendly shopping experience.

One of my fav sneaker stores in town. The staff is friendly and knowledgable. Store is well layed out. They have exclusives and sales. They also get the normal Saturday Jordan drops. As for the clothing, it’s okay but do carry higher end Nike and stone island merch.

I went there twice to get a couple of Reigning Champs pieces.
I didn’t really want to buy the display hoodie so the guy went out of his way to go into the back and get another one.
Every single employee went out of their way to make sure I got everything I needed and made a lot of conversation with me. They even introduced themselves to me personally.
Totally love the new UBIQ and they have a great selection of stuff.

I ordered a jacket online and I got to say that they were on it right away, My jacket got to me faster than I expected, I received a shipping notification right away and the Jacket is perfect.
I highly recommend their online shop, they get things done fast.

Great spot to pick up limited shoe and clothing releases.

Absolute WORST customer service EVER! Placed an order on their website a month before my husband’s birthday. A month later, still no shoes. UBIQ did not use the zipcode I provided but a completely different zipcode. Also, they ship through USPS not UPS (as advertised on their website). The order was NEVER delivered. No apologies, never answer their phones, never reply to their emails… BUYER BEWARE!

Made purchase online.
Tracking number they provided was wrong.
Made multiple calls to number provided on website.
They’ll keep place you on hold,
Then automated reply tell you to leave a message.
Eventually found out they ALSO got my delivery address wrong.
Finally reached UPS, updated delivery address.
Delivery delayed. Shipping cost wasted.
If you need to buy stuff online, look elsewhere.

Friendly staff, beautiful store, great selection. 4 stars because one of the staff members didn’t know their own collab

When a customer calls asking about a specific pair of shoes because she doesn’t want to walk all the way there in the middle of her work day, maybe, just maybe, consider actually checking to see if you have them before saying, «Yes!»
If one employee is clearly lazy AND a liar, what do you think that says about the rest of the employees…& the owner?! Terrible customer service, Ubiq, terrible.

cool place, been stopping by just to browse since they opened. store for sneaks collectors, back for streetwear. upstairs has been cycling between art space and specialty brand collections. for special releases prepare to wait on the day, and make sure to do research ahead time. Ubiq do not carry the full line of a special edition release sometimes so know what to get before getting in the morning line.

This place is absolutely unprofessional. Worst online shopping experience ever.
A week after placing the order, I still have not received anything and my order is still «processing».
Tried calling the store to get more info but just instructed to call customer service.
Customer service line is atrocious– out of 25 calls they answered 1. Numerous emails were sent and none were answered.
Still have no idea about the status of my order. This place is awful. Not even worth the time to place an order with them.

One of the worst experiences I’ve ever had. I ordered three pairs of shoes on the fourth of December as gift so that j could receive them before Xmas and take them with me on my flight home. They guaranteed a 3 – 8 shipping period with notification of when the packages are sent. I gave them the benefit of the doubt and waited till THREE DAYS PAST THE EIGHT DAYS MARK to contact them. Called the store to hear the online person had gone home, Had to wait another day. Called the following day, the lady just asked for my last name and then sent me to another place to call. Which begs the question, why couldn’t the first person have figured that out the day before?! How hard is it to put in a last name and tell someone that?! Then I call the warehouse where the shoes are delivered from, no answer, from ANY department. Called each department twice and then left voicemails in every department which didn’t already have a full voicemail box! Already looking unpromising and most individuals don’t even check their voicemail! Called the following day, no answer. It is. Ow the 22^nd and I receive an email stating there was a system error and the order has been cancelled!!! It took almost twenty days for them to realize that and only after I had said something?! It is your job to notify the customer, not mine to be badgering to get some answers. Beyond unprofessional and will NEVER RECOMMEND anyone doing business with them!!!

Bought sneakers 18 hours from today and when returning them was told no cash refunds only store credit, The salespeople should tell everyone that buys sneakers that merchandise credit only. Not to be told didnt you read our policy… NOOOOOOOOOOOOOOOOOO I didnt but am really pissed

I’ve been here twice and both times the sales people were on their phones the entire time. When one of them greeted me (while still on the phone) I was taken aback because I wasn’t sure if he was an employee or another customer. Thank God he was wearing a headset so I sort of assumed he worked there… I noticed that they did have a great selection of shoes for dudes but alas, I am not a dude. Maybe if they step up their customer service and get more shoes in for women, I’d go back.

It’s my first time in America and living in Philly. I’m a sneaker head and before I came to the States I searched for stores that sold sneakers and Jordan’s. I found Ubiq life under an app that was for sneakers and I loved the way it was shown. Once arriving and moves into my apartment I stumbled upon Ubiq life saying «Hey wait isn’t this the store I was checking?» And I was impressed and shocked because it was just 2 blocks from where I live. What a lucky coincidence.
Now being already here for a month and visiting the shop from time to time (even taken part in my first shoe release in the US) I have to say I’m very satisfied with Ubiq and they have a mad variety of sneakers to choose from. And even sneakers that are well known that they sell or release in the future. From shoes that already released to shoes that you have to sign up for and experience the epic moment you stand in line for a sneaker you want to get. Ubiq life is for me the best sneaker store in Philly and will always be my go to spot if I need anything.

I have been a loyal customer of ubiq for years. Great selection, helpful staff. A little too much flavor of the week stuff but that’s really it. My only advice is check the size of your shoes before you leave.
I often purchase brands and models I own so rarely feel the need to try anything on at the store. I purchased multiple pairs of shoes and didn’t realize that one pair was given to me a half size too small. I had painfully worn them for an hour before I noticed the mistake and ubiq was unwilling to exchanged the shoes because they’d been worn. It’s just as much my bad as the store’s but more could have been done in terms of taking responsibility on their part.

Hands down, one of the places to cop nice kicks and modern clothing while they’re there. The staff is friendly and have keen knowledge of their inventory. It’s clean, and the atmosphere is relaxed.
Props to them for receiving exclusive items and a variety of footwear.
If you’re looking for quality, you definitely want to drop in and enjoy your experience.
With that, buy your kicks and wear them.

I’ve been sneaker shopping around the world, Tokyo, NYC, London, France, Philippines, Las Vegas and at home in Los Angeles, just to name a few. This place does get the heat and they are pretty relaxed and nice!
They seem like an Tier 0 account (or a something equivalent) because they do get shoes on release date including the Js and other hard to find NSW releases.
I was surprised to find the Loverution Nike men’s shoe made it here as it was a pretty limited release. The presentation of their gear is nice and organized, and broken up logically into sections. They carry a lot of the unique hipster brands like the hundreds, billionaire boys club, undftd, etc and the prices are on par with those in LA.
Definitely Check this place out if you’re in Philly for some kicks.

Awesome store.
Great selection of footwear, mostly new stuff you’ve never seen.
They have great clothing options, alot of sale stuff.
The staff is decently helpful, it’s a cool experience to see a clothing boutique dedicated to men’s stuff

Nice looking store. Selection wasn’t as good as I was lead to believe by their website but they had a lot of current releases.

When I first moved to Philly and started working in Center City, I was looking for a nice spot with exclusive kicks. On a stroll one day, I serendipitously stumbled upon Ubiq and I was glad. The set up of this spot is really nice. You walk in and they have the extra hot kicks encased in glass. Everything else is out on the shelf. More than half of the kicks here aren’t sold in your regular chain like Footlocker, Foot Action, etc.
Most recently, I was able to purchase a pair of Air Jordan playoffs with very little hassle. The store opens at 11:00am on Saturdays. I stood on line for about 30 minutes before they opened and walked out with no issues.

So apparently Philadelphia does not have a NikeTown, so where do you go to get your exclusive pair of kicks? Sure there’s House of Hoops in King of Prussia, but that’s kind of far from downtown. Luckily, there’s Ubiq. This place is located right smack in downtown Philly, making it super convenient to stop by after a lunch or day of chilling.
Once you step inside, you can spot all the various kicks that they have in stock. From quickstrikes to general releases, this place has them all. If you’re looking for a place to get Jordans, then you’ve found your spot. Just be prepared to wait in a fat line when release day comes around. Aside from shoes, they actually carry a wide variety of brands. From Original Fake, Obey, Undefeated, to Hall of Fame, you’ll definitely get what you’re looking for. If somehow that’s not your style, then their 2^nd floor has all the Mitchell and Ness you can dream of. Fitted caps, jerseys, throwbacks, you name it they have it.
The staff here is pretty friendly, and on a typical day, it isn’t too packed. Surprisingly, they still had a bunch of sizes for some of the popular shoes that were currently released. Great place to stop by if you’re into street wear or sneakers, and it’s probably the only place around Philly to get a pair of kicks aside from House of Hoops. Just beware of them hype beasts.

My bf loves this store and we pay a visit each time he is in the city. He is somewhat of a shoe hoarder, but I love collecting makeup-it’s ok, we all have our obsessions! Ubiq for him, Sephora for me. They have a wide variety of shoes and fair pricing on the floor. He definitely does his research for the shoes he wants online at both the Ubiq website and other similar sites, so if the price is equal or better at the Ubiq store then we might as well buy it here and save $ 10 on the shipping from an online purchase. 9/​10, we make a purchase here at the store instead of online.
As for the clothes, they have cool designs but for his body type, doesnt seem to fit well. That’s a little disappointing but since the selection of shoes is so stellar I can probably overlook that a little.
He is especially obsessed with the nike stefan janoskis… and they have a bunch at this location as well as on their online store.