U-Haul Moving & Storage of Roxborough

i was very unsatisfied with this location. it was my first time and i went to rent a van. the associate that was there was texting on his phone the entire time and when he asked me for the information, i provided it to him. i returned the car about 3 hrs after i picked it up. the next day i checked my credit card statement and saw that there was an additional charged so i called customer service. they stated that there were more miles on there when i specifically told the associate the day before that i would be traveling 26 miles each way. he only calculated 26 total. he was too busy on his phone to do his job correctly. the representive that i spoke to said that they also charged me 4.25 for gas since they stated that i returned the van less than what i had taken it with however i actually filled it up with more than what they gave me in which i have proof of what was given to me at the time i took the van and what it was when i gave it back. the representativr also stated that they would get the manager involved and that i should be hearing back from him however its been 72 hours and still no call. today i pulled up my credit card again and they charged me again for the van that is no longer my possession. i would not recommend this location to anyone. its has poor customer service and is poorly operated with lack of ownership.

If I could give 0 stars I would.
Charged me for an extra three days, even though I dropped off a few hours after I rented it.
Don’t trust over night drop off they most likely won’t see it for 3 days and charge you for those.

These guys are terrible. They were supposed to call me to let me know of the alternate location for pick up and they never did. Causing me to waste an hour out of my time. Furthermore the attendant said the manager was out of the office and couldn’t be reached when they’re needed to be some customer service over and above the attendant who really didn’t give a crap. Then when trying to hook up the trailer the attendant encouraged me to drive the trailer off even though the lights weren’t working and he blamed the problem on my car. Ultimately canceled the whole transaction and went to another U-​Haul and guess what, it wasn’t my car that was bad the lights work fine once they were hooked up properly

I never write reviews. For this place, I’ll make an exception. Horrible service. Guy said if my furniture pads weren’t there the day I needed them it was «my problem» because, even though I reserved through the 800 number, the reservation was meaningless and everything at UHaul is «first come, first served. He said it’s a «known problem with the system» and if I didn’t like it, I should take «my business elsewhere.»
UHaul meet Penske. Penske meet «my business every time I move from now on.»
I’d seriously give this joint a negative star if Unilocal would let me.

I made a reservation weeks in advance and when confirming the day before my move, I was told that there was no truck available. The staff was very rude, uncooperative, and unprofessional. They did not apologize for the inconvenience and hung up on me when I asked for an explanation for the situation. The entire experience was a disaster. I obviously had no choice but to cancel and use another company.
I strongly suggest avoiding this UHaul if you want a pleasant moving experience.

Tried to get a trailer hitch for my vehicle through these jokers… nice guys to talk to on the phone, but the part didn’t come in, didn’t come in, didn’t come in. They burned 6 weeks of my life… Cancelled order and will go elsewhere. Total disaster.

Why do they give you a guarantee? Tommy Callahan Jr. said it best:
«Because they know all they sold ya was a guaranteed piece of shit. That’s all it is, isn’t it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will.»
At least they are consistent.
We made a reservation for a 10 footer at 8AM on Saturday, June 30^th, with the expectation of having the truck for 24 hours. Internet was down because we were moving, so I couldn’t check Unilocal in advance for a warning that there would be issues, and man did we suffer because of it.
A few days before the reservation we got confirmation that everything was in order, so foolish me went about enlisting help and starting the move like everything was fine. Scooped up brother 1 at 7:30AM and shot over, only to be told «No, you didn’t reserve here, your reservation was made at the Ogontz Ave. location». Frustrated, I began the trek over there, picking up my lady love on the way because I am a pushover when it comes to complaining about poor service, and she knows how to bring the heat.
Arrived at Ogontz and proceeded to wait in line for an hour and a half (there was only one lady working the counter, and she randomly waited on people from the back of the line whenever she felt so inclined, regardless of the rest of the line’s complaints), only to be told that no, our 8 o’clock reservation was now a 4:30PM pick-​up. It didn’t matter that we had a printed out copy of the confirmation showing the Roxborough reservation and 8AM scheduling, because this is what we were now getting. The lady then proceeded to promise us any discount we demanded, but would put nothing in writing because she wasn’t making the contract without a truck, though she did assure us that the next shift would abide by her claims. They didn’t.
We were not alone in our misery, because multiple customers in line had the exact same «we didn’t tell you we rescheduled you» issues, but we all got the «guaranteed or $ 50 off» promise (yet still not received), so there’s that. Worst of all was that the uhauls were out in force the entire day while I was driving, like cockroaches, averaging at least one per block and cruelly taunting me as I shuttled what little I could to the new digs one car load at a time.
Brother 1 was only available until 2:00, so brother two stepped in for the next shift, thinking he’d work from 4:30 until finished; that did not happen. Returned at 4:00 to another long line of angry and rescheduled patrons, and didn’t get back to the apartment I was leaving until 6pm. To top it off, the truck now had to be returned at Ogontz by 9AM or I’d be charged penalties (meaning no more 24 hour rental!), and they wouldn’t even drop the charge for the added 15 or so miles that the truck now had to travel since I was no longer renting from a spot half a mile from my house, or wave the gas fees for the extra distance. Instead of being finished sometime in the early evening, the last box came in the house sometime after 2AM.
Uhaul knows they have you over a barrel since most people have a strict deadline for moving out, and they take full advantage of it (it is next to impossible to find a moving truck on a Saturday when the month is ending/​beginning. Believe me, we tried). DO NOT RENT FROM UHAUL, EVER.

U-​Haul in and of its self is not easy to work with, but this location is awful. I wish I followed all of the other reviews and did not use this location. I set up a week long reservation a month in advanced and went to change it so I could have my 10 foot truck a day earlier due to Hurricane Irene. Turns out, they changed my week-​long reservation to just a day reservation WITHOUT telling us, because they no longer wanted to do «long-​term» rentals. So in the last three hours they have scheduled a new confirmation that was unavailable, changed my truck to a larger and more expensive truck, canceled another reservation and have been generally just stupid and unhelpful. I have been on the phone with the regional office who was trying to find me anything available in the area, and they have also been no help. I would NOT recommend this location or U-​Haul to anyone. If you need to move, hire a professional company, as they will be more accommodating and much less stressful.

I made a reservation 3 weeks before my move for a 17 foot truck and large storage unit. I even called the day before to confirm my order, the manager confirmed my order and she confirmed she took my original order. When, I got there, they said, «we don’t have your reservation, you didn’t call us.??» I gave them my confirmation number and they replied, «That’s only for the truck». So, which was it? They didn’t have my reservation or they just had my truck reservation? It only got better. They didn’t have any large storage units, they just had two small ones ON THE SECOND FLOOR, which is costing me double the cost!
I had no options but to keep my reservation with UHaul. These people are a complete disaster and no regard for client relations.