The Service Connection

Horrible, poor customer service skills, poor work, poor service. Only difference between them and robbers is they came to my house without a gun and a mask. Total Protection will lose a lot of customers if they keep dealing with these guys. #2thumbsdown

I never really truly understood the statement ‘I’d give zero stars if possible’ till I dealt with this company.
From day 1 to day 10 (and still counting), this company has been anything but about the service or connection. If you call them, they don’t pick up. If you leave a voicemail, no one calls back. When I finally did get in touch with the someone at this place, the guy who picked up scoffed at me saying he has ”50 million other customers” he’s dealing with and he’ll come install the part when he gets a chance. I asked him what the status on part delivery was and he said he doesn’t deal with that either. Then what the heck do you do? All this for a simple oven touch pad that was supposed to be getting delivered and installed. And I would like to be clear. It’s not the wait time that I had too much of an issue with because the part is being delivered from out of state. but instead the general attitude of the owner of this company and the time THEY take once the call is placed to the time they decide to show up and carrying a attitude towards it as though they’re doing the customer a massive favor.
The only reason I’ve even had to deal with this joke of a company is because I’m with American Home Shield who provided me with this vendor for a service call. I can’t even believe a company like AHS went with this vendor in the first place. Seriously, the person at AHS should be fired for hiring this company. It’d take a blind fool to not do a simple google search to look them up and find the awful reviews.
Unless you enjoy massive headaches trying to extract answer out of companies for services you’re paying for, save your money and go with anyone else but the service connection.

Do not use this company. They are very rude and they do not value your time. They do not show up within their designated window of time and will not apologize for the inconvenience. In the case where their tech does not show up at all, they could care less about you the customer or customer service.
If you need a project done then DO NOT CALL SERVICE CONNECTION