The Logan Hotel

It’s been a nice experience so far. Wonderful new spa, gym and workout room. The pool is a fantastic escape. The staff is truly amazing. They are the best in Philadelphia. From the valets to the front desk to housekeeping … First Class!

This review is as of late December 2015. This hotel has only been open two weeks. It simply needs more time for the rest of the property to be completed (as of late December only 2 floors were open, the spa is scheduled to open January 2016, phone service was sporadic) and for the staff to fully learn the property and the computer system. Before booking here, I’d strongly suggest confirming the facilities that are and aren’t yet available. The primary restaurant, Urban Farmer, serves tasty breakfast and lunch items but the dinner prices are very high, even compared to other downtown steakhouses. Note also valet parking is not optional, and it’s $ 55/​day.

I’m a South Philly native. I may have left a long time ago way back in 1981 to join the service but my roots are here. My son and I visited the Logan a few days ago while in the city. It’s a nice update to an old building. Never been to the 4 Seasons here so I really don’t care what the past was. This is NOW and it is spectacular. A Bar in a lounge area. The Urban Farmers restaurant with top knotch have staff and fantastic food. We went to the bar for some beers and snacks. They have craft beers and they support small businesses with some products they have. We had the chicken wings made with a local Hot Sauce. Had just the right heat to the wings with a side of blue cheese. The bartenders were very friendly. Next time I come back to see the family I’m staying here and intend to enjoy the rooftop bar! Can’t wait! Good job guys for bringing Philly to 2016 instead of 1955! They say if you want to go back in time visit Philly! I love the Chic look of this hotel.

I worked here 11 years ago when it was the illustrious Four Seasons. My heart fell when I entered the front door. The beautiful lobby is now a cold empty bar. The once bustling lounge is now many dark and unwelcoming doors. What was once the most sought after reservation in the city is now a trendy chic farm to table with servers wearing plaid shirts with suspenders. I felt like I was in the twisted future of Marty McFly. It is not what it was or what it should be but here we are.

I have now stayed at the Ritz, Rittenhouse, and Logan hotel in Philadelphia and have come to the conclusion the city’s poverty is at fault for its hotels staff, hospitality and hotel amenities not the brands themselves. Wharton students are not the Inn-​keepers of these supposed ‘luxury’ establishments, rather poor uneducated simple people who live in one of the poorest cities in the United States. No one from the Cornell school of hospitality and hotel management is employed at these wretched places that much I can assure you.
At my most recent outing at the Logan I awoke at 5 am to the sound of electric staplers and screw drivers working about in the room directly above me. I called down the front desk to ask them if they could kindly do something about the noise. They told me that unfortunately the room needed repairs and work has been done on it all week. Very well, then why on earth would you check me into the room below it if you knew men with electric tools would be pounding away at 5 am.
Calling to book the hotel, I asked about the spa, and they said it was ‘state of the art and brand new’ only to find out once I’ve checked in that it hadn’t even been opened yet. Frightening.
The Four Seasons used to inhabit the Logan Hotel’s space. I can see why they left, they didn’t want to tarnish their reputation with a property that could not find experienced hospitality people to employ in Philly. The poor and uneducated Philadelphia work force is ill equipped to handle the necessities of guest willing to pay 500 plus a night for a hotel room. Sadly, the jokes on the customer, for one reason or another we must be in Philadelphia, probably for something to do more with the ‘mainline brass’ than the rest of its population and we must allow ourselves to be swindled less we find ourselves in a best western advertising its premium cable package on a sign in its conveniently located parking lot with double wide trailer capacity!
Please excuse my brevity, diction, syntax and prose. :)