Temple ReadyCare – Port Richmond

I got to Ready Care right before 2:00pm today (a Monday). I was shocked to see that it was packed, with only 1 seat available in the entire waiting room. A woman came in right after me, and they told her she could wait somewhere else since there was no seating left, and that it would only be a 2 hour wait. Hearing that, I thought I would be seen by 4:00. They didn’t call me back until after 5:30. After 3.5 hours in the waiting room, it only took about 15 minutes to be seen by the doctor. She was very sorry that I sat there for hours with a 103 degree fever, and gave me some Tylenol. After running a few tests, she did not know what was wrong with me, and said she would call me in 3 days with results. What a total and complete waste of time! Spent over 4 hours there, and left with no actual diagnosis. Ridiculous!

Worst place ever!!! Went with my husband to go get his hand check out. We got there at 9:30 and didn’t leave until 2pm I was so agitated after waiting that long. The staff was also very unprofessional.

On a recent visit, ALL of the staff at this walk-​in clinic were extremely professional, friendly and helpful in every way, EXCEPT the doctor — a chubby Asian woman who by her attitude, appears to hate her job and chooses to excise her hatred on her patients. It was the WORST medical experience I’ve had in my entire life, and I previously had a serious illness so I’ve been seen by more than my fair share of doctors. If you have other options, go ANYWHERE ELSE besides here; and if you have NO other choice, insist that you will not be seen by this wretched physician. A note that I mean absolutely no disrespect by mentioning her body build and race — I just want to describe her with specificity, so as not to confuse her with any other doctors who may work at this clinic.

I wish I had read the reviews BEFORE I had gone. I guess I was LUCKY to only wait 2 hours to see the doctor :/
So after two grueling hours in a waiting room with no magazines, we are called into the room. Half hour later, nurse says that the doctor will be right with us. Twenty minutes later, doctor appears. She is curt, a little rude, and has NO bedside manor.
Feeling like crap, and completely irritated from the long wait, she finally told me that she didn’t think I needed antibiotics. Which is fine… but I felt like I wasted my time and I mumbled under my breath that I should have stayed home and slept for two hours instead.
So I shouldn’t have said anything because the Dr got on her hind legs and asked me «I’m sorry did you NOT understand what I just told you? I don’t do magic here!»
I get that she was probably very stressed out with all four patients in the office at morning. And maybe I shouldn’t have mentioned how irritated I was by the long wait, But her reaction to my statement was seriously disproportionate to what I said. I really didn’t need to be yelled at.

I had slipped on the ice while shoveling my grandmother’s sidewalk. My regular primary doctor was not open .
Besides waiting for 3 hours to be seen. Totally understandable since the place was packed. I had gotten an X-​ray. The exams was thorough. The staff was professional. I felt that it was much easier than going to the emergency room. I would reccomend going here to anyone.

I debated about my star rating here because I’m not sure what the standard of comparison should be. If I had gone to an ER I’d probably have waited longer to be seen and likely paid more. If I had waited for my GP’s office hours and made an appointment I might have been sent to an urgent care facility anyway. In the end, I felt that this visit (my first ever to any non-​hospital urgent care facility) was acceptable and my follow up visit was fast and easy so I gave them an A-​OK.
Upon arrival I saw a crowded waiting room full of trashy seeming people including several single moms with gaggles and gaggles of wild loud children who were all blatantly disregarding the posted signs about cell phone use and consumption of food. One family had even rearranged the furniture to create an intimate family picnic setting. But who am I to judge. I sat in my corner and quietly read from my kindle. When my own phone, set to vibrate, rang, I took the call outside. Upon my return the friendly receptionist expressed her amusement to me that i had bothered to follow the rules since nobody else ever did.
I had arrived about an hour before the posted closing time and I was the last person to arrive that night. As i sat there the crowd gradually thinned and eventually I was called. Having no experience in the administration of an urgent care medical facility I am not sure if it is appropriate to staff such a place with only one doctor but that is how it was that night. Eventually I got called in, had my vitals measured and then left alone in an exam room to await the doctor’s arrival.
It seems that although there is no enforcement of any regulations out in the waiting room the exam rooms take their policies seriously. All over the room there are signs declaring that if a doctor or nurse walks in and you are on the phone they will just leave again and return at their convenience after doing their rounds. NO EXCEPTIONS. Apparently their time is precious in the exam rooms but ours in the waiting room is not. Whatever. I actually understand that.
Finally I was seen by the sole doctor working that night. I was not on the phone when she entered so she deigned to examine me. I cannot find flaw with her professional ability or her range of knowledge, in fact I was impressed with her treatment of my issue and precision in instructing me how to self treat once I’d gone home. Her bedside manner however left a little to be desired. I’m a precise guy and I’m inquisitive. I like to ask a question of a professional and then interpret their words into ones I can understand to be sure that I do in fact understand what’s being said. She would have none of that. Our conversation almost felt adversarial with her inability to agree with anything I said (that I believed was lay terms for what she had just said). Nary a smile cracked her lips either. I left feeling that she was medically competent but not good with people.
For my follow up visit I was a little more flexible with my schedule and was able to come at opening instead of closing. This time around there was no wait at all and I was seen quickly by the very same physician. I was sort of hoping for someone different but honestly, it’s all good.
She examined me again, decided that the meds she had prescribed last time were not doing their job and switched me to different ones with the proviso that when she got the results of the culture she had just taken she might make one more adjustment (that she did make).
In the end my infection cleared and I walked away with only mental scars.

After waiting well over three hours to see a doctor, I was treated dismissively and basically accused of «just trying to get antibiotics.» I will never go back here. Place is understaffed and unprofessional.

Bottom line: I think my problem got worse by going here.
Firstly, I arrived at 6:30pm and left at 9:00pm. To be fair, there was only one physician on duty… not sure why, but I understand she couldn’t be superwoman.
Going along with Nicole F. here, once the physician was able to see me, after waiting in multiple rooms for almost an hour each, it was a super rushed exam. I came in because both of my ears were, and still are, clogged and in major pain.
Here’s how my problem worsened: The doc was not gentle AT ALL when she put the ENT microscope in my ears. She actually made my left ear feel much worse. I asked her to be careful before she put the microscope it because it reallllly flipping hurt. It literally brought me to tears, and now my left ear is completely shut. However, she did apologize.
I was prescribed pain killers, ear drops and steroids to take by mouth. But the ear drops are impossible to get in my left ear now, because it’s that swollen. Sooo… not sure how that’s going to work out.
I might end up going to a specialist, but it’s a little too soon to tell if my visit here was a complete waste of time.

I don’t understand how Temple expects to adequately staff an urgent care center on a Sunday with one physician. Find some money in the budget for a PA or an NP, because today’s projected two and a half hour wait was actually three, and then we sat in the exam room for another hour while the sole physician dealt with an emergency. When she finally came in, she spent much of the less-​than-​ten-​minute exam with her back to us, typing on the computer. Her exam was cursory and we were sent on our way, nearly four and a half hours after arrival, with a paper prescription and discharge instructions to follow up with the primary care physician.
Let’s recap, here. Sign in. Seen by a nurse three hours later. Examined by the doctor one hour after that, and out the door ten minutes later. Are you kidding me? Seriously. Get it together, Temple, because that is an absolute disgrace in terms of patient care. You are shortchanging your staff and patients, and I’ll be visiting/​recommending another urgent care in South Philly next time either I or someone I know needs one.

Overall for an urgent care center, my experience was positive. I went here on a Saturday afternoon and waited an hour and a half to be seen by the doctor. I was fine with waiting — after all, I wasn’t ER level sick– but I did overhear the receptionist telling another person that there was only one doctor on the weekend. I was expecting to see a nurse practitioner or a physician’s assistant, especially on a Saturday. Once I was triaged, the nurse and doctor took good care of me. I was impressed that they were able to see the last medication that was prescribed to me, and this was my first trip to Temple Ready Care. The doctor was really through before rendering her diagnosis and electronically sent a prescription to my pharmacy. I will definitely consider going them again if/​when I have another urgent care issue.