Td Bank

America’s Most Convenient Bank is not an American Company nor is it convenient. They are a Canadian Based bank who purchased all of the Commerce Bank locations. When I call the customer service number provided to try and resolve an issue I am left on hold for more than 30 minutes until I reach the first customer service representative, only to explain that an account that I closed over a year ago was still being charged for service fees and that they were taking money from another account that I had at the bank. Over $ 500.00 worth of fees and they will NOT return the money to my other account. There has been no activity on the account and they acknowledge that I closed another checking account when I moved from the area. I am then transferred to the recovery department who places me on hold for 30 plus minutes and then they explain that they cannot help me and transfer me back to customer service where my wait time starts again. I was told a supervisor would need to call me back and I never received a phone call. I had to call the bank once again, to be placed on hold, to explain my story, to be transferred to a manager, to be told that I was in the wrong because I had signed up for online banking and I should have received statements showing that my account was not closed. Unfortunately, when I moved I no longer have the email carrier they have on my account and I did NOT receive statements from them. So based on a technicality they WILL NOT refund the fees that they charged my account for more than a year. They must really need my money. I have asked to speak with a supervisor who I have left a message for and have not heard back from which will cause me to call the bank again, be placed on hold, explain my story to a customer service person, to be transferred to a manager who will once again tell me that I am wrong and put me into the supervisor’s voice mail. TD Bank is NOT convenient and NOT easy to deal with. They are NOT America’s Most Convenient Bank. Think twice before opening an account. It’s so much easier to use a local «hometown» bank where you can walk in and talk to someone who actually appears to be concerned and will do the RIGHT thing by the customer.

Just wanted to commend this TD for it’s excellent customer service! I was immediately welcomed by Alex who helped me with an issue on my account. He was extremely helpful and understanding. I also appreciated that we were also able to actually chit chat about how each other’s day was going instead of being hurried through a transaction with bare small talk. This hasn’t been my first great experience here either, so I just wanted to recognize this branch for their wonderful employees and the fantastic customer service they have provided!

If I can offer a negative rating, I certainly would. I discontinued my banking with TD several years ago because of the outrageous fees but I remained a safe deposit holder. It was to my surprise recently (after speaking with Michael), that I did NOT receive a phone call, email and/​or mail regarding the maintenance fee of my deposit box (billing is done yearly) for several years. And as with life getting in the way, my deposit box was closed, drilled and all of its contents removed. To be clear, I did not receive any kind of correspondence from TD bank over time resulting in closing the box and drilling and removing the contents. The best part was I accessed the box during that time but no mention of any outstanding balance. According to Michael, without even trying to assist or offer some kind of compromise, was insistent that all attempts were made and basically too bad.
Now according to branch manager, Steve, the contents are secure and he was going to see how we can resolve this matter. It has been 3 weeks now and no return call after several failed attempt to reach him. TD Bank, or at least at this location, has the audacity to answer the phone with «How can we exceed your expectations?» WHAT A DISGRACE!

1 teller on a saturday at 3pm?

I’m not a huge fan of TD Bank as a bank per say, but this branch is awesome, as are the people who work there. They’re all very nice and helpful and they take the time to remember their clientele. I’ve almost left TD on several occasions but the staff at this location are what keep me coming back.

I don’t go into the branch very often. I just don’t need to. But when I started my new job and my first check was a paper one, I went in to deposit it. The teller butchered the deposit, the funds went MIA for several days and I unknowingly incurred several hundred in overdraft fees. I called directly to this branch and spoke to Wendell who immediately whisked away the problem — the next day, the funds were there and the fees had disappeared. Wendell is the bestest.
Note to TD Bank account holders who may not already know this: avoid the 1 – 800 number. It’s really hard to get them to do anything for you because there is an apparent football field’s length of red tape. Go to the branch and you’ll have better luck getting questions answered and problems fixed.

I have to agree with Jason T. Tom is the man!!! If you ever have a problem with your account, be sure to try to talk to him. He was the sweetest person ever. He totally helped me get my account straightened out and was so pleasant about it… Yay for Tom!

I went in there last night freaking out about my account and their is CSR name Tom Carman who totally made me chill out. He was really helpful and I liked that fact that he didn’t dumb anything down to me but at the same time explained it so I didn’t walk out of there more confused than when I went in. Good work!!!