Tague Lumber Building Materials Distribution

Terrible customer service. Did business with them in the past and they consistently messed up my orders. Never make good on their mistakes.

This company was highly recommended by a neighbor; however, the neighbor purchased the product from Tague and installed the product himself. I purchased two windows and one of Tague’s subcontractors installed the product. The window installation appeared to be haphazard and the details (wood trim) were not good, to say the least. Tague charged an incredible amount of money ($ 1795.00 for labor of the installation for two windows that were a total cost a total of 740.00 — yes that’s right, $ 1795.00 not including the price of the windows!). This was my first experience with window installation, so unfortunately I was quite naïve and didn’t realize that this price was substantial). If I received great service and a beautiful installation, I would have been OK with the price. When I expressed my concerns about the installation problems to the sales team at Taugue responded by being abrupt, mean, rude, and they acted as if they could care less about my concerns. Truthfully, I felt somewhat bullied to pay the remainder of the bill. I was very shocked at the way Tague subcontractors those who are not skilled at installation in addition to their incompetent customer service. If you are considering using this company, you may want to think twice.

My first and only experience was ordering a door. I gave specific style and measurements and confirmed what I thougt was the correct order. However once the door was delivered I was upset to see that the door was incorrect. I spoke with the company and was told, «well that was the order you gave us» and I explained that I gave specific instructions and that I thought it was understood. The sales rep said that he was confused with part of the order however he did not call to question the issue. They refused to fix the problem without charging an additional fee. As far as I am concerned they will never have my business again. Use Liberty or Rider Lumber they are much more professional and value their customers.