T-Mobile

Avoid at all cost.
It’s hard to find a good cellular store to frequent because they’re almost always shady and backhanded in the way the employees try to profit, but this place is just bad.
Was helped by Jerome the last time I was there, and boy was that a mess. Avoid him, he’s the heavy, older guy in the store, can’t really miss him.
Was looking for a Nexus 5, and they were out, but the store right down the street had them in stock. Instead of going there like my original inclination was, I decided to stand by as he said they were being brought over and it’d be 10−15m. Well, it took an hour for the phone to arrive, and as you may know, THE Roosevelt Mall isn’t known for its exquisite and expansive selection of stores to kill time in.
The transaction took another 30 or so minutes to simply buy the phone outright, and he totally fucked up on adding services I had no interest in adding, surely to benefit his wallet. On top of that, some simple questions I had regarding some of Tmo’s perks weren’t answered and Jerome was just outright WRONG with his responses. The cellular industry is confusing enough, but when the employees are spouting out bad information, it’s just making a wonderful mess of it.
Jerome, I should’ve known how useless you’d be when we entered and you just sat on your stool looking like the indigestion from your latest cheesesteak was taking its toll on your innards; I expected nothing and was still disappointed.

Easily one of the worst stores in Philadelphia. Largest collection of unhelpfull «customer service» reps I’ve seen in quite some time.
My two visits to this store made me want to end my 7 plus year relationship with this corporation. I ignored all the iphone releases and remained loyal. Ignored the fact that my company grants a substantial discount for both Verizon and AT&T. James and Alicia quickly changed all of that with their unwillingness to help resolve my issues with a faulty Samsung Galaxy.
Forget the convenience of the mall spot and just save yourself the hassle of dealing with these employees.