Super Fresh Food Markets

Pretty sure at one point I had a review up of this place…
Due to recent review deletions by UnilocalHQ (accusing me essentially of submitting reviews which «lack a firsthand customer experience»), I find it necessary to add this preramble to all of my further reviews:
I’ve
A) actually been to this establishment
B) bought something here
C) clearly had a deeply personal and moving experience here
So much so, in fact, that when I’m standing in this disgustingly old space and close my eyes this is what I see:
A giant mouse running across the aisle in the middle of the day.
Wait… I didn’t even have to close my eyes this time.
A giant mouse did actually run across the aisle in the middle of the day and I saw it with my own eyes wide open.
No, it was not a rat. It was a giant mouse. (They apparently feed ‘em well here.) Please, stop sending me private messages asking if it was a rat. It was not. It was definitely a giant mouse.
So, I set down my basket and walked out.

Insulting service. Do not go there. I handed my receipt to the bagger who was doing nothing and the ignorant cashier Cantrell not only tells me I can’t do that but IT IS NOT MY HOUSE. the bagger said nothing. I went back to complain to the store manager and it turns out the bagger is the store manager who ignored Cantrell’s remark. Clearly if this store had a culture of respecting customers ignorant Cantrell would never have personally insulted me in front of the store manager and she would have spoken up when he was so ignorant. I wrote the store and they ignored me also.
Never go there or you risk being personally insulted by such ignorant people.

This location should be renamed Super Unfresh. It’s hard not to buy almost spoiled fruit. At least one or two strawberries or raspberries has started to mold or are just smashed even while I’m picking out a box at the store. The quality of the produce here is the worst and it’s not even cheap — it’s actually somewhat expensive and those two things make it hard to shop here. If the quality was at least (somewhat) good and it was a little expensive that would be another story but I never feel like I’m getting my money’s worth. I’ve also purchased microwaveable food (not from the frozen section) that it seems to be cooked/​put together by employees and that’s also gone bad the same or next day. Cashiers often talk amongst themselves and other employees (usually loudly) and are slow at checking out customers. I hate this place but there are maybe 2 nice and helpful employees. Maybe I’m just too hard on this place because I’m used to Shoprite on Snyder Ave and this Superfresh (I hate calling it that) is ten steps down. I dread coming here but when it’s the most convenient supermarket, what choice do you have.

This place is seriously horrendous. Produce is usually low stocked and rotten. If someone is working in this section make sure to grab them. They are actually really nice and will grab more of what you need from the back. Their meat always looks eh.
The really important factor of this store is their customer service. I don’t think I’ve ever seen someone so incompetent at their job. The cashiers do not even make eye contact with you. Instead they are talking about Kim Kardashian’s butt with their cashier neighbor while scarfing down cheetos and their 7up. Seriously, you need to be fired. They don’t even move to try and help bag your items. Instead they continue to tell you the total cost so that you stop bagging and pay. After that, they start ringing up the next customer as your items are still in the bagging area.
The worst part about the above situation is that you’ll see the manager who watches all of this happening. He just stood there. Go to whole foods. If you want to save some money take the trolley and go to Trader Joes.

Do not buy produce here.
I’ve been here once and I don’t plan on ever going back. While in the store I spotted a pack of very moldy tomatoes. I regret that this did not inspire me to inspect the rest of my food more closely. Within hours of getting home I had to throw out a moldy block of cheese and two bags of lettuce that were already rotting.

One of the worst Superfresh stores I’ve been to. The only way they get away with the expensive prices is because its a center city store (so where else are you going to go?), and its right next to Whole Foods, so it makes the prices seem cheaper. But compared to grocery stores in the burbs, this Superfresh has much higher marked prices. Shelves are out of stock very often, especially in produce and dairy. The deli counter is slow and not friendly at all. I saw a mouse run across the cereal isle once. Plus side is you get free parking in their garage with a $ 15 purchase, but the machine to validate tickets can be very confusing if you’re not used to it. You need 2 tickets, one from the machine and another from the cashier. Not user friendly at all. And if you ride your bike, lock it up good, because my roomate’s bike got stolen from the bike rack outside the front door, he was only inside the store for 15 minutes. I gave up, and now shop at Trader Joes on 22^nd & Market.

I would give negative stars if I could. I just got back from the store… and won’t ever be going back.
There was a mouse that ran by my feet near the checkout. Mold growing on meet (smoked turkey and pork) that is marked with a guarantee fresh sticker on it. Guarantee fresh more like guarantee death.
Don’t ever shop in this store. Might be worth paying a little extra at whole foods or somewhere else for your own health safety.

Everything is over priced unless its on sale. I got excited for a second when I saw that lettuce was on sale for $ 2.50 for 5oz package but it expired the same day. Wom womp. And yes every package on the shelf on sale expired that day. Then I head over to the lunch meat counter to order cheese. I hang around for 20 minutes and even knock on the counter and no employee ever shows or even walks by. The time before I was here my phone number didn’t pull up my shoppers card and the check out lady wasn’t very nice about me using the stores discount card to save a few bucks and get the sale price, so I
head to the customer service desk to get another card. The customer service lady was unpleasant and I think I interrupted her from watching the phillies game in the back. I only come here when I happen to be on south street for a few certain items that whole foods doesn’t have.
Whole foods and wegmans offer such a better shopping experience.

Stop here before Whole Foods to get all the brands that you love. The aisles can be a little confusing, and they are frequently out of herbs, but they often have Ben & Jerrys on sale. If you’re a local be sure to get a Super Fresh card because it will save you all sorts if money, that you can then go and blow at Whole Foods.

I love how two stars means «meh” — because that is exactly how I feel about this Sucky-​Fresh.
I am not going to moan and complain because then that will spark outrage and «why don’t you go to another store” — Whole Foods is too expensive and I basically live right next door.
We will tackle the PROS first:
Nice selection of fruits and vegetables and most of the time it is fresh and tastes fresh.
A well stocked olive bar that has always been delicious
Great location in Center City (for me at least)
Nice sales every week– very reasonably priced
Now the CONS:
Deli counter is hit or miss. Their selection is very limited and multiple times I have received wiggly or slimy lunch meat– I’ve had to make exchanges multiple times.
They never have fresh sandwich breads– they are usually about to expire even if I search behind the breads in front. (which is why they are on sale)
The layout of the store SUCKS. I’ve been coming here for five months now and I still don’t know where half of the food items are… I need to ask for assistance EVERY.SINGLE.TIME.
They are understaffed most of the time and the lines run very long down the aisles– a big pet peeve is a slow check-​out.
I wish Whole Paychecks wasn’t so expensive– they are much better and right next door. I guess I’ll have to make do with this store…

When I need just a few things (rather than a whole restock of my fridge and cabinets), this Super Fresh is worth the 6 block walk from my apartment (because we all know that hauling your weight in groceries 6 blocks down one of the busiest streets in the city makes one look rather ridiculous…) Even when I didn’t live in the neighborhood and just needed a few things if I happened to be walk down South Street (like the time, for one reason or another, that I needed whipped cream and maraschino cherries for a potluck), it’s done the trick. As of recently, the customer service on behalf of the checkout crew has been good, so I have no complaints. Also, get a Super Fresh card, because the discounts aren’t yours without it.

I wish I could give this store zero stars. I swore I would never go back after my first experience 6 months ago but I sucked it up because I need a few staples this weekend and didn’t want to walk far because of the weather.
1. The produce is overpriced and dying. Total waste of money if you’re not going to eat some of it same-​day
2. EXPIRED yogurt in the dairy section. Seriously? I took a picture and submitted to corporate. Totally unacceptable.
3. The cashiers are rude and slow.
4. The store is dark and dingy looking.
If you can, go to Trader Joes, much friendlier staff, the freshest produce, and better prices. (And of course if you have a car, get the heck out of the city and don’t pay their prices)

The GF used to live on 10^th and Spruce so we’re fairly familiar with this supermarket. Located right across the street from Whole Foods, this is the perfect corner for everyone’s shopping needs.
If you need things that are total budget-​friendly, head to Super Fresh — they’ve got quite the variety. Most things are fresh, though their deli counter can be hit or miss. Of course, if you need higher quality ingredients where budget isn’t an issue, head across the street to Whole Foods.

Besides Trader Joe’s and Whole Foods, Super Fresh is the overall best Center City regular grocery store. They have a nice fresh produce section, bakery, deli, etc. just as you’d find in Acme, Giant, or Shop Rite, but the location is much more convenient to Center City and the prices seem to be lower. I will usually opt for Trader Joe’s for their unique and organic items, but Super Fresh is great for getting those standard shelf items which aren’t carried in the smaller specialty grocers.

I go to this superfresh every week and i must say, Do NOT buy your fruits and vegetables from here! There is always fruit flies by all the fruit and they do not look fresh at all. The vegetables i have bought usually do not last more the a day or two. I only shop here for cereal or non produce related items. The three pros i can thing about this place are: good location and long hours and friendly cashiers!

Very mixed feelings about this Superfresh location. The cashier’s are generally are nice and pleasant, but lack some basic customer service skills, i.e. conversing with other cashiers, when they should be scanning your items. When opening a new line, they also don’t have the common sense or training to identify and tell the customers standing in other long lines to enter their new line. Several times I been waiting in a line for 5 minutes and all of a sudden a new line opens — and people who just walked up get in the new line, and me and others get screwed.
The guy’s at the seafood counter do a real good job and are very nice and helpful.
The staff at the deli counter/​bakery most times come off as non-​personable and unpleasant. They do a lot of staring at you and speaking so softly — that you just don’t know if they’re miserable and unhappy in their jobs, or just poorly undertrained. Most of the deli staff comes off as gruff — but the funny thing is once they actually begin taking your order they don’t seem as unpleasant as it initially appears. Bottom line is they need better customer service training skills — but not from the general manager or his staff, because they clearly are the ones who allow this to go on, and don’t have any good idea how to motivate a staff and identify areas that need improvement.
I find that the produce dept. is kept well stocked with usually fresh items — same for the meat dept.
I’m in this store 6 or 7 days per week and rarely see Russ the GM or any other managers on the floor supervising or interacting with customers. They should talk a walk down to the Acme at 10^th & Reed to see how managing a store is done right and how to show customers that you care about their shopping experience.

So they finally get cream chipped beef and I come to find they carry neither peppercorn gravy or bruschetta, Still love the store, though. Especially the awesome guys in the deli.

Produce is not quite «super fresh.» At least, not all of what I saw. But, the potato & egg salad I got here was fine.
Prices of some items are actually more expensive than Whole Foods across the street, so don’t shop here necessarily expecting a bargain.

Above & beyond customer service.
Call me coupon obsessed, or in nicer terms «thrifty.» I headed to this Super Fresh in search of $ 1.99 lb chicken breast. On the fourth day of the sale they were completely sold out. My loss, right? Wrong! The butcher told me to select any chicken breast, suggesting purdue, & proceeded to mark down the price to the discounted rate. I ended up saving over 60%.
I never expected this special service, but will definitely be back.

So in case you don’t know how it works, here’s a step by step breakdown on how to shop at Super Fresh:
1. If everything looks really bright, you hear the words «organic», you swear that the guy who walked by you was wearing shorts made out of hemp, and you see more than one person wearing a pashmeena, turn around and walk out because you just walked into Whole Foods.
2. Cross the street. Avoid getting hit by any motor vehicles in the process. Once inside, pick up a Super Fresh card from customer service; it be free yo.
3. Walk through the aisles in a confused daze until you see something you need. Lil Debbie Swiss Cake Rolls on sale?! Score! What? You’re trying to get the highest score on the glycemic index right? Isn’t that how it works? I think I’m winning!
It’s a freakin’ grocery store. It’s nothing special, but it’s not as bad as some of the reviews are making it out to be. Yes, the customer service is occasionally lacking, and trying to actually get in line to check out is an arduous process, but I always go there when I have nothing else on my schedule so if anything, I’m very relaxed and nothing phases me when I’m shopping at Super Fresh. I like going into Whole Foods whenever I need something specific that SuperFresh doesn’t have, or when I want to be reminded what I’m going to school for; so that one day I can afford to spend 3 times as much on healthier food. But until then, I’m using Super Fresh to get me through life. Now where are my swiss cake rolls?