Revzilla

Revzilla used to be great. I would regularly order from them, and receive my items within a few days. Sadly, it looks like those days are over. My last order took over a week to arrive. And part of my current order won’t be here for at least a week (the other part of the order hasn’t even been shipped yet! Who knows when I’ll get it?)
I think I need to find another online store for my gear and parts. It’s too bad about Revzilla. But the downfall in quality often happens as a result of growth, success and merging with other companies. I guess I shouldn’t be shocked.

You would think a simple exchange and/​or return would be able to happen within hours, not days!
I received defective Performance Machine APEX grips that I ordered from
, along with other stuff. A day later after install, the throttle grip came apart from the inner plastic sleeve, while on my Harley. This is very dangerous and could’ve been deadly.
I emailed Revzilla immediately along with pictures. All I get is the runaround with their support department and replies with, «I need to wait, they are waiting to hear back from manufacturer». Oh, and technical advice from them, «Have you tried gluing it back?».
I’m not gluing anything back. If that doesn’t work right, I’m not taking the chance of it while on a ride at 80 mph. Plus, I shouldn’t have to. These are $ 130 Performance Machine grips. The quality is supposed to be second to none.
There is no urgency on Revzilla’s part to resolve matters that can be resolved within the same business day.
A true testament to a companies DNA is not the flashy product videos, website and exterior hype, it’s the customer service. How well can you resolve problems.

What a crappy site. I ordered a bell helmet which was great fit well. Also I bought a neck tube which chokes the shit out of my neck so I’ll never use it. And bobster glass which is jacked up the left side out of the box keeps popping out. I tried to return the neck tube and glasses for store credit. The representative was rude and u professional was telling me it’s 7.50 for a return label to return anything. And then once they receive it they will let me know how much they will credit me. I went to ups they were charging me 13 +7 for a box so it would cost me 28 $$$$. Makes no sense. So I have it sitting in the box in my garage. Do not order from this place.

These people are GREAT about trying and retrying until you get the right size. That’s important on a $ 500 item. If they have the item you want and the price is close, this is where you should buy.

I just went to Revzilla for the first time to try on some motorcycles. AJ helped me out and was a lifesaver. He took all of my requirements into consideration and did not hesitate to explain the features of all the options he presented me with. With his help, I was able to evaluate all the jackets and find the best fit for me. Expectations definitely exceeded. I will be back for all my future motorcycle needs, for sure.

I was going to give these guys a 5 star review until I asked why there Sena 20 headset is $ 100 more then Amazon. They kept dancing around my question. just get straight to the point. that was a turn off for me. I usually look for my harley parts first from them now I may consider looking elsewhere after this huge price difference. Yea they price match but only if you ask them too. obviously Amazon is a big competitor so you should by now there price on a really popular product yet you won’t change it on your website? And Amazon will accept a return on an electronic product within 30 days. THESE GUYS WONT…

Wow… 5 stars doesnt even cut it… the staff is super knowledgeable on their products! We purchased a helmet, a visor for it, a helmet lock, a riding jacket, a pair of sneakers, and a pair of gloves. I cannot say enough how much of an enjoyable experience we had. I shop online and now ill make sure to grab any apparel in-​store. Friendliest staff of any store i have come across… thumbs up! We are totally coming back!

I bought a tail light online for my new XT250 but when it arrived I found that it didn’t fit. I emailed the guys at Zilla explaining that they screwed up because their site said this part fit my bike. They emailed me back kindly telling me that I didn’t notice the part WASN’T an exact fit for my bike. However, they offered to let me return the part and as a courtesy they didn’t charge me return shipping!
Way to step up and help out a silly girl!

Excellent website with very informative ordering guides and reviews, clear and precise payment processing, competitive prices, incredibly knowledgeable staff, extremely fast sipping, and these guys set the bar on what customer service should be — best in the industry by far. Revzilla is not only the best motorcycle store on the planet — they are the best store on the planet as well. Buy with confidence.

Great selection and great prices. Videos are very useful in picking out gear.

Love Revzilla have been online shopping with them for years and have never been let down. You cant beat the hundreds of video reviews of all the products they carry. This make shopping online so much easier. Their prices are always competitive and customer service is great. I’m in California but I would love to get out and visit the store one day.

Needed to buy my 1^st helmet for my MSF course coming up in spring ’16. Did my research and heard about Revzilla’s website and all the consistent positive reviews. Did some searching on google maps and turns out that the Philly warehouse location is 10 miles away from my house. As soon as I walked in, BRIAN H. approached me and helped me pick out a helmet, jacket and gloves. Just want to reiterate that the «gear geeks» do NOT get commission and never push you to buy expensive gear that you don’t need. I had initially picked out some over the top helmets and jackets that were just too much for my riding requirements. Brian H. helped me try many helmets and we decided on the one that fit me best. I am extremely happy with the service I received at this Philly location and Brian H was patient and thorough in simplifying the nuances of different gear.
I recommend anyone who is w/​i driving distance of the Philly location to visit the store b/​c you get to try on the gear and see if its a good fit for you. There is plenty of parking in the parking lot and the location is easy to find with google maps.

Ridiculous return policy. I purchased a pair of winter gloves (which cost over $ 100 and had very good reviews), which i wore during a 20-​minute ride in 35 F weather. They offered very little warmth; my hands were cold 10 minutes in and painfully so by the time i reached my office. Called to ask for a recommendation for which i could exchange them and was told that the «very strict» return policy allows for no returns after something has been worn (even for the purposes of assessing whether it’ll perform its advertised function).
Of course, i then visited their «Returns» page to verify the policy. Contrary to what i was told by the «geek» on the phone, this strict sort of caveat emptor is not readily apparent from the site, which advertises a «No Hassle» policy. The details certainly do not clarify that design defects only discovered through a brief use of the product will not be covered under the policy.
Perhaps i could have remedied this problem by venturing to Deep South Philly to try the gloves in person before buying. I wonder if sitting outside the store wearing the gloves for 20 minutes to simulate a commute would have violated their «No Hassle» policy… or just gotten me a citation for loitering.

Been coming to RevZilla for over 10 years now. Very knowledgeable and helpful staff. Highly recommend you talk with Bobbi (looks like Rossi just a bit grater, older and Americanized, lol). The guy knows a lot about gear, from helmets to boots, he’ll let you know what would work best for you. He won’t push the higher expensive gear if he feels you don’t need it or there’s something better out there for you. I’ve followed him since Montgomeryville Cycles off of 309 (swear I’m happily married and not a stalker). I trust him fully with his advice and expertise. I bought my first Arai Helmet from him at Montgomery Cycles back in 1999.
The store is fully packed with merchandise ranging from top of the line Dainese suits to Roland Sands wallets. You won’t be disappointed, worse come to worse if they don’t have it, you can get it shipped for free to your house and it’s extremely fast shipping.
The showroom is huge and is dripping with leather, textile and carbon merchandise. If I keep writing this review I’ll end up gearing up and driving/​riding to them, so I need to stop now before the house goes on sale or foreclosure…
Great, friendly and knowledgable crew, amazing selection, great prices and Rossi (just the beat up, more experienced version), you can’t lose here.
I’ll probably be coming to here when I’m in my 70s and need full leathers for my over «65 Grand Prix Bucks County Drift Wheel Chairs Race».
Ride safe, Sexy Up, Rubber Down.

I needed a new helmet, so I stopped in at a not so local «cycle supply» shop. Turns out the the cycle supply shop doesn’t really carry motorcycle supplies, but the guy in the shop suggested I go to Zevzilla. I knew about that name as an on-​line store, but this was my first time learning that they have a well stocked showroom right here in Philly.
Before going down there, I called them to see if they would have my Icon helmet in stock. The sales guy tells me my size is in their warehouse, not in the showroom. Usually, I would want to try a helmut on, but seeing as how I was replacing an older Icon helmet with the same model there was no need.
I then placed my order over the phone on a Friday around 2:00pm. The guy told me it would ship at 3:00pm, but when I asked if I would get it the next day, on Saturday, he advised that they don’t have Saturday delivery.
Flash forward to Saturday afternoon: I’m just walking out my backdoor with my old helmet in hand, about to go for a ride on my Bonnie, and there it was, a big old box from Revzilla. How cool is that? I unpacked the helmet and looked at the receipt and I noticed that not only is the shipping free, but they calculated the Philadelphia sales tax (I’m a resident) and they paid it, rather than add it to my bill. It doesn’t get better than that.
I still want to check out their showroom one of these days.

ZLA is what all companies should aspire to be. «Fast cheap or good, pick any two» does not apply to them. Their customer service is the best I’ve ever encountered, not just in their niche, but anywhere. Their gear geeks know their stuff and can answer any question (and they pick up the phone within seconds whenever I call), and they post in-​depth video reviews of damn near everything they carry.
I sent them a note last night about OnTrac FUBARing my order (see my review on them). This morning, I got a reply saying they’d noted my account to not use OnTrac for my future orders and credited my account to make up for the trouble. THAT is how you keep customers. This is a tiny operation with a gigantic and fanatically loyal customer base, and service like this is why.

By far, the absolutely best experience ever in shopping riding gear! It was a bit of a drive (I’m from North Jersey), but well worth it! My friend and I went there shopping for Sidi boots in my fantastically small foot size — we were surprised and pleased they had inventory for me to try.
We worked on my needs with Brian, who was patient, kind and extremely educated on the products carried. Brian took time to go through different components of boots, jackets, pants, gloves — everything! We were there for a couple of hours, but the time flew as it was such an amazing and educational experience.
I did not make my purchase yet — have to get my license still — but will definitely turn to Revzilla when ready to do so!
NOTE: The only thing Brian didn’t need to discuss with us was a helmet. Why? Because I already have the best one — Shoei GT Air! High fives with Brian! ;)

Top-​notch service from well-​versed professionals keep me coming back. Revzilla are purveyors of a wide range of motorcycle/​scooter safety gear and they want to make sure that you are an informed shopper. I love their video reviews on their website as they explain everything about each product. Ladies, if you need assistance with your shopping needs, ask for Joanne or Sokrady, either of them will be able to guide you without being pushy.

I restarted riding a motorcycle after 25 years and when I needed to purchase all of my writing equipment and accessories I looked in several places and then came across revzilla. By far the best website and by far the best customer service. But before I purchased anything I drove from Long Island New York to the revzilla store and the experience was even better. Truly the best D commerce customer service and the best brick and mortar customer service. I purchase all of my stuff from Revzilla

Great store, great selection, and knowledgable staff in my experience! The person helping us was super friendly and took great time and care to make sure we were getting the best equipment, which is my only real issue with shopping at RevZilla in person — they seem to only want to sell you the «best» (read: most expensive) equipment.
Even though we had done research beforehand and knew what models we wanted to try on, the sales person insisted that we try just the items with the highest price tags. When we asked for the specific models we actually wanted to purchase, we had to ask her 3 or 4 times before she obliged. I understand wanting to promote the more expensive items, but after a while it felt a bit pushy.
Overall, I would still shop here, but probably more online than in person to avoid the pressures of the sales folks.