Pillar To Post

I beg of you all, stay away from this company. It is a franchise and they have no way of monitoring each franchise. They only require 2 weeks of training and 12 weeks for whom ever BUYS the franchise. So they can send any idiot into your home and they pretend to know what they are talking about… I am 10 months into my purchase and I have spent (and in debt) to nearly $ 115,000. yes 115K. They didn’t notice A/​C units (3 Zones 4−6K EACH) were rusted and bad. Pool needed resurfacing (it was actually crumbling they told me it was debris, 10K). Windows that if you opened you can’t close. and TERMITES. I paid for a termite inspection and found them flying on me in bed the first week my daughter and I were here. Rotten windows (30K) Electrical issues, you name it. JEFF MACKEY. PILLAR TO POST FLORIDA. OTHER SCAM — WDO Wood Destroying Organism. This is not a home inspection but a visual inspection, I said later. but you’re a home inspection company… We’re going to charge you $ 350 for looking around. Well Hell, I could have looked around for bugs. When they were swarming around my bedroom i could have said. these are bugs. Heading to an attorney next week because i am tired of the issues that I keep finding. BTW, you won’t get anywhere with Jeff. He’s a hot head that deflects everything.

I wish I could give Gary Kershaw of Pillar to Post 10 stars – he is absolutely the best!!!
I was buying my first home and when it came time for the inspection, my brother, who bought a home recently in the same area, recommended Gary. My brother had been very impressed with Gary’s thoroughness compared to that of inspectors he’d used for previous home purchases. Needless to say, Gary lived up to and beyond his reputation – even my real estate agent who has been in the business for decades commented on his unusual attention to detail (much to the disappointment of the seller’s agent, I think :))
The whole process could not have gone smoother. Pillar to Post is a thoroughly modern operation – all the prices, services, forms and final reports are online, clearly formatted and easy to understand.
When I called, I got an appointment for the next day. Gary showed up early and had actually completed the roof inspection before we got there! He spent well over two hours going through the 1000 sq. ft home with every tester and gadget imaginable. He took detailed photos, explained everything he was doing and finding along the way, and patiently answered all 900 of my neurotic first time homebuyer questions. And on top of it, he provided a very nice binder to organize everything in, full of useful home maintenance tips and repair estimates, local government agency numbers, etc.
I had heard so many horror stories about inspectors that overlooked major flaws or just did cursory walk-​throughs, I am so glad I found Gary. I will definitely call him again when it comes time for another home.

I called a few weekends back to see if they had any time on the Monday or Tuesday to inspect a home. I’m from out of town and needed it done before I flew out.
The woman who answered the phone was rude from the start. While I understand I was calling on the weekend, I was expecting to get a voicemail. If you answer on the weekend at least be courteous, if not wait until Monday. When she told me her first available day was Wednesday I said «ok that’s to late, thanks». Her response was «Seriously! So that’s it then? Whatever!» And she hung up.
In the end I couldn’t get an inspector until later than the time she was offering, so I paid $ 200 to change my flight just to not have to deal with them.
If the is the public voice of their company I can only imagine what the inspectors are like.

In my experience buying my first home, I was extremely nervous about the home inspection. I wanted it to be very thorough. No liability on the part of the inspector for missing something, I thought, what is their incentive to do a good job? I even asked that to the receptionist at Pillar to Post. Rather than calling me a jerk, she said something like «our reputation is on the line» So I thought at the very least I will have some recourse to take them to task if things do go wrong. If it’s terrible or great, I’ll write up a review. Here I am, hanging them out to dry. Or not.
My experience was with Gary Kershaw. He was fabulous. The inspection lasted nearly the entire day so be prepared with some sustenance. He patiently explained everything until I got too tired to follow him around. Meanwhile, he took photos of everything that we couldn’t see (the roof stuff). He also had sent us a completed 55 page inspection report by that evening! 55 pages! With pictures and descriptions of the problems that needed to be fixed. He also included some general recommendations for maintenance of the property.
I am just beginning to tackle the repairs that were required so I will attempt to follow up on this review with how well his cost estimates for repairs turned out to be and how much might have been missed but for now, I am one very satisfied customer.