Pep Boys

The absolute worse customer service in northeast philly!!! I simply asked to have a set of new wipers installed. I ASSUMED that being they have the wipers I need they would install the wipers for me and also since I have had service done there before i thought they would take my keys and let me know when they are done. Instead he told me I would have to go buy the wipers first in the store and then drive my car out back and hopefully «one of his boys» would take care of it (unless they all happen to be busy). Like I said… being that I was use to the typical tell them the issue with your car and they take your keys then let you know when they’re done… I was kinda surprised (he didn’t even take any of my info down). When I asked him if I should park anywhere in particular «back there». He gave me a shitload of attitude and repeated his answer as if I was mentally retarded. So basically I decided not to buy the wipers at pepboys and left in disgust. Im going to pay you for a service and you’re going to talk to me like that!?! If you go this pepboys and see a fat white overweight man with balding red hair I suggest you walk out! Extremely rude and too lazy to take your info and keys apparently!

Came here with a tire issue, bought at this location, on my car that would not let me pass inspection. Told the issue to the manager on duty De’von and with not a second word helped me to get quick resolution within my budget. As I live in west Chester and found myself here out of my way I can not say enough good things about De’von! Thank you again!

The wait time is so long… For a emission test and light bulb replacement on a Ford Focus!