Pep Boys

Took me 2 ½ hours to get a tire changed, ridiculous would not recommend this store to my worst enemy!

Horrible customer service, if this store wants to stay open I suggest hiring a whole new staff.

We were told that we needed to have one of our struts fixed and it was not the case.
It was in like new condition. This may be due to a more inexperienced mechanic, saying that our strut was leaking when that’s normal to a point. Was told as we went to a trusted place (car on warranty, they make no money for service) for follow up service, that this is a very common up-​sale. PB replaced a wiper and said we needed a new rear wiper (they seemed fine).
It wasn’t horrible, people were basically friendly and it didn’t take too long, but I won’t go back after taking off work to have the strut repaired when there is nothing wrong with it.

I’ll give it 2 stars. But will never go back.
Tried here after I stopped using the awful pepboys on delaware ave. First experience was good — new tries, service was friendly and prompt.
Then I took the car in for inspection… yeah.
Nickle and dime — «you need new wipers or we wont pass it» — literally brand new wipers… from them.
New brakes (which did have to be done) — and a light. They wanted a ton of money — so I asked to take the car back to have the work done and so on — bottom line they were rude, cold, and super unprofessional. Stay away from the Pepboys chain.

10:59 dropped off keys with Joe.
Was quoted 2 – 3 hours for inspection.
12:59 sitting outside since the waiting room has an unpleasant odor. As an added bonus there are 5 children yelling and acting up while their mother waits.
1:29 technically it’s been between 2 – 3 hours and no ones touched my car.
1:59 times up, I’m going to get my keys and take my business elsewhere.
This is the second time Pep Boys have quoted a repair to be finished and not meet the dead line. No where even close, they quoted between 2 and 3 hours and my car was never touched. Just my time was wasted.
One star is beyond generous for no service.

I am SO thankful to the people at Pep Boys yesterday for inspecting my car quickly (along with replacements that I needed) without feeling like I was being price gouged. Special shout out to Josh who really made it all happen so I could go up to Jersey to see my family.
The background: I just moved to Philly and did not realize how insane the car registration process is here. When I finally was able to get the registration to go through I was told I needed to have my car inspected within 10 days. I did not have any days off other than this weekend over the next 10 days. BUT, I had to head up 2 hours north for a family gathering. They were incredibly understanding and accommodating.
I am so thankful to everyone at Pep Boys for getting the work done quickly, efficiently, and at a great price (they also gave me the tip about the 10% coupon on the website!). They made my day and did a fantastic job!

Terrible experience at this place. The entire staff is very rude and very unaccommodating.
I brought my car in for a simple bead leak repair. In case you were wondering, a bead leak is something that can be repaired in 10 minutes or less. They kept my tire for an hour and a half before calling me to tell me it was finished.
When I came the next morning to pick it up, they had one guy working the service counter who was extremely rude. No «hello», no «good morning», nothing. «What do you need?» was the greeting I received. The only plus was that they had the correct tire done and ready to go at the counter. Then I asked him if he had anyone to throw it back on my car for me. You would’ve thought I asked him to solve a Rubik’s cube in under 5 minutes. Again, putting a tire on a car, with the professional tools they have, takes 2 minutes.
Needless to say, I waited 30+ minutes until I was finally out of there. Will not recommend Pep Boys to any friends or family and will not be doing business with them in the future.

Good service today did a 2 wheel alignment I replaced my steering wheel and the steering wheel was crooked. The regular price for alignment was 89.99 The service manager price matched a competitors coupon from ck auto image for a 2 wheel alignment for 49.99 or a 4 wheel alignment for 69.99 I would have went to ck auto but they were busy today and could not do it so I brought it here and they did do it good service but long waits I guess because only one alignment rack.

I had a similar experience to liz below.
Needed an inspection, got there at 9:30 am and was told it wouldn’t be long. I said, that is what you told me the last time and I waited nearly 3 hours. «no, no, should be pretty quick this morning». So I said well then I’ll have the oil changed too.
Terrible, I got out in just under 4 hours.
The waiting room, disgusting and blaring Jerry Springer, Mauri Povich and some other low brow daytime TV. No remote.
Won’t go back to this one or any other… funny thing is, I would have never shared this but by the cash register there was a big sign that said «Review us on Unilocal» So there you have it.
I do have to say that despite the horrible time management of the mechanics, however that works, the staff that greets you is VERY pleasant. I feel bad they work for such a rotten corporation.

This is the second time I’ve gotten my oil changed at this Pep Boys, and both times have been pretty average experiences. It’s in a parking lot next to lots of shops, so there’s plenty to keep busy while you wait– Ross, LA Fitness, ShopRite, a dollar store, etc. Both times I’ve gone, they’ve been a little longer than the wait time they originally told me, but only by about 20 minutes. TIP: Before you go, search online for a coupon. They always have them, especially for oil changes!

I’ve had many unpleasant repair experiences. But, this one was great! Dawn told me how much time it would get done in and got it done quicker than that. Very nice people. The place is old, but the customer service is at its best.

So this is a later review then when I stopped by but thought I wouldn’t miss it. (This is the second time I have been here, 1^st time was last year August when I first moved to Philadelphia and having to get my Vehicle Inspection by PA standards)
My Philadelphia vehicle inspection was up in August (last month). Got it done on a saturday, rolled in around 11am. Not a big issue, was out in by the hour. Sat in their little waiting lounge.
IT was quick and easy. Staff was friendly and nice. Nothing extra needed so my experience here was just almost in and out. Same place, same somewhat familiar faces and so the 1^st time was fine, the 2^nd time was fine as well.
Decent overall experience. Nothing above and beyond so it’s a solid 3 stars out of 5. I am going to most likely go back here next year for my vehicle inspection as well.

So today was the first time I’ve been to a Pep Boys and I was a little apprehensive because many reviews for Philadelphia Pep Boys are not so good. Well I’ll say this… after my experience today, I will never go to Firestone again. These guys at Pep Boys did an oil change, brake check, and inspection in neck breaking speed. Mike at the service desk was totally cool, funny and friendly. It was such a smooth and painless experience… unlike most of my cold and frustrating experiences at Firestone. Well done, Pep! See you for my next oil change! :)

Early on a Saturday, after getting my car registered, I figured I’d just get my state inspection done no problem. I didn’t have a reservation, so when I was told there would be an hour and a half wait, that sounded fair. It was nice, I could go to Girard Park and wait… no problem. They took my number and said they’d call me. Two hours later, I called to see if they’d started on my car yet, and was told that it was in the garage and being worked on. Cool. I hung out in the park for awhile longer, and then made my way back to Pep Boys.
Once I got back, this was false. I looked through the window in the waiting area and saw that my car was half in/​half in the garage, and definitely not being worked on. It was busy… but the clock was ticking and the small waiting room with two other pacing, frustrated patrons was making me feel like I was going insane, as was the loop of midday Saturday news on TV. I went up to the info desk to ask what the status was around hour 3, and was told vaguely that «there’s a lot of confusion» because it was «busy.» Okay… Around hour 4 I asked again and got a similar answer, but then saw that they’d finally moved my car fully into the garage, and while I saw no one actually in the vicinity of my vehicle, so I found that heartening? I was also going insane. There’s a 7-​eleven nearby, and a few restaurants, and I was hungry but not committed enough to leave in the (pointless) hope that suddenly my car would be done.
Close to hour five, I checked in the window to the garage and noticed my car was no longer there, and then moved to another window to see it was parked in the lot. I couldn’t have been for more than about 15 minutes since, by then, I was checking obsessively to see if I could leave the Pep Boys waiting area for good. So I went around to the info desk and once I asked if my car was indeed done, they checked and uh… oh yeah. It was. OH MY GOD. Sweet freedom. Never again.

The best service I’ve ever received, from anyone, anywhere.
I was 150 miles from home, with a car engine that was smoking heavily from coolant that was spilling all over the engine block. It was 8:30 pm, and I had a critical meeting in NYC the following day.
I thought the situation was hopeless; I figured I would have to leave my car in Philadelphia to get fixed the next day, take a late night train to NYC, and come back down to Philadelphia on Saturday to pick the car up after it had been fixed.
My last hope was finding the Pep Boys on W. Rittner St in South Philadelphia, 15 minutes before closing time. I knew it was a lot to ask them to look at a car just before close, but the car’s coolant system had just been fixed by a dealer, and thus I was sure the car simply needed a hose to be reconnected.
Eric Peterson had his coat on and was walking out the door, but agreed to look at it. He quickly realized that the dealer had reinstalled a broken T hose connector, and they did not have the part in stock. I thought that any hope of getting it fixed that night was done. But not Eric. He and his colleague, Mike Donnelly, walked around the store finding several disparate parts that they could rig together to make my coolant system work.
It took them 90 minutes to finish the job, and I was thrilled they were done. But they would not let me leave until they thoroughly tested the system and saw it running properly. I told them I was confident in their repair work and said I’d take a chance, but they would not hear of it — they were not letting me leave until they were near 100% sure I would be OK. When they were done, I offered them each a large tip, which they refused.
I can’t thank them enough for enabling me to make my meeting the next day.

I’ve been coming here for my car and the wife’s car for the last 4 years… A lot cheaper then the dealership and they give you reward points and coupons in the mail. I have always had great customer service and the staff is always friendly. Get the lifetime warranty it’s «must get»!

Had to come and purchase rear and front brakes for my car. I was on mission for my dad to fix my car. Wind shield wipers. Check. Air filter check.
Bruce, helped me with most of my service parts and he was great. Knew all the car parts and numbers by heart. He was a pro when it came to parts. Lol. I was the newbie to the mechanic lingo.
I was overwhelmed when I went in but was offered help and made my shopping experience so much better. Prices here for parts were very reasonable.
I’d come back for more parts. Lol.

Was about to head home to Virginia and discovered my car had a big fat nail in the tire. Thank you Philadelphia! Anyways, I managed to get enough air in my tires from AAA to make it to the nearest Pep Boys. They quoted me 20 min in and out and they were right on target. I was surprised to find out that I didn’t have to pay! So not only did I get my problem fixed quickly, I walked out with a newly patched tire for no charge. Excellent!

A week ago I brought my car to a local tire repair place on Oregon Ave as my tires had a SLOW leak (2 – 3 days average). They said I needed new valves. Simple! I drove my car to Pep Boys, told them «I need new valves as they are leaking and I am getting flats.» I asked them to please check my tires otherwise to see if they were decent.
I got a call and the associate said, «You need brand new tires.» I said, «Are you sure, the valves are broken, I just went somewhere else and they said they were otherwise fine, and the valves are why they are leaking.» She said, «No you need new tires.» I return to get car, ask about valves, see on receipt they were fixed and I have two new tires… then…
I wake up the next day with a bunch of flat tires! I go back, they readily admit that they didn’t fix the valves nor did the associate even know anything about them. The associate actually then stated to a manager that she didn’t even tell the mechanics that the valves were the reason I brought my car there. THEN, I found out my one tire was perfectly fine yet they sold me two. I was billed for balancing tires — yet they didn’t do that as when my car hit 40 MPH it vibrated like crazy! They put them on the wrong end of the car (Pep Boys policy is that they go on the back, not the front). And they didn’t properly dispose of the tires. They promised to fix most of this — then sent me home while they worked. They admitted fault. Then I walk all the way back, nothing was done and they said they changed their minds.
They claim they are looking into this, but its been a whole other week now.
As a funny anecdote, the tire repair shop by my house looks at my new deflating tires and they chuckle. Maybe I should have trusted these total strangers over a well known brand entity. I guess I will in the future…

This Pep Boys is way better than the Pep Boys on Columbus Blvd. Which isn’t saying a whole lot (because that place is HORRIBLE), other than, don’t write off all Pep Boys just because some of them are not so great.
I got an oil change here in a pinch (I ordinarily take my car to the dealership) and they made sure to adhere to my Quaker State warranty. Also, because I requested the 29 minute oil change, my car was done in like 15 minutes.
My fiancé also had a good experience recently. He bought a set of tires, plus an oil change and an alignment.
If you can’t make it to your regular trusted mechanic, these folks are at least marginally trustworthy. I can’t say I will be back, but at least I have a second-​string garage for when I can’t get out to my dealership.