Pennsylvania Dental Group

When I lived in Philly this was my dentist for years. Now that I live out of state and using another dentist, I can see just why Dr. Bordeaux and Flo were top notch in the business. First of all Flo (not sure if she’s still there), is the best dental receptionist I ever had. She knows the ins and outs of your insurance plan and when she calls you for your appointment she already knows what’s covered and how much you’ll have to pay out of pocket, which is usually nothing or a small amount. They never tried to gauge your pockets by selling you treatments and other procedures that aren’t covered. Dr. Bordeaux was always cool and has/​had great chair side manner. I never waited more than 10 minutes when I came for my appointment. Cleanings included cleaning out the pockets of your gums, which many dentists don’t even do. I really miss this office.

Wow, I don’t even know where to start. I showed up for my appointment, checked-​in and sat… and sat… and sat. Then, I went up to the front desk to ask if it was going to be a lot longer and they said they didn’t even know who I was and couldn’t find my name in the computer! **SMH!** Who let’s someone just chill in their waiting room???
Then they said that someone else had come in today who also didn’t show up on the computer and they think there is an error with their system. (Wow) Then they had the chutzpah to ask if I’d like to make an appt for a cleaning since I wasn’t in the system. I thought «OMG, are you kidding me???» I told them I was ALREADY standing in front of them at this moment for my cleaning!!!
Then, finally, they found my record (I’ve been going there for a few years) and the senior secretary was very nice and said she’d talk to the Dr. and see if he could squeeze me in (thank goodness!) but then another secretary told me that I should’ve gotten a call the day before saying that they stopped taking my insurance 6 weeks ago! What!!!
I thought I was being punk’d or something!!!
So, now I had to pay out of pocket for a cleaning, and then when I went to pay, they said they don’t even accept AMEX!?!
What is their malfunction here, I have no idea, but never again!!! Stay away!!!

Where to begin? Dr. B. is fast, knows how to numb you up without hurt, his work lasts, and his staff are all nice people.
And… once there was a chemical scare in the building — I was 50% through a filling – firemen with air packs were yelling, «We gotta go, Doc!»
Dr. Boudreau held them off, finished my job and we hustled out. It was like a movie.
BTW, am 58 and neglected my teeth during younger years, so I’ve seen a lot of dentists and Dr. B is a good one. Ignore the Unilocaler idiots, please and take it from a long-​time patient. These guys (and gals) are good.

I have been going to Dr Boudreau for eight and I wouldn’t go to any other dentist. He’s one of the best in Philly.

I am really surprised to see the negative reviews here. I came here from Gentle Dental (which was a nightmare) and PA Dental Group was like a breath of fresh air. I told them I needed an appointment ASAP because of extreme pain and they fit me in the next morning. I didn’t have to wait long to be taken back, and the doctor stopped in shortly thereafter. He examined me, explained what the problem was, and gave me prescriptions and a referral before sending me on my way. Everything was very efficient and the receptionist, hygenist, and dentist were all so nice!
Glad I switched!

I did not have a good experience. Work was left half done until next appointment.

dentist was one of the few in center city to take my crappy insurance. expect about 30 xrays (im guessing they get more $ from insurance that way, while my previous dentist had me do just two «bitewings»). the hygenist is terrible. spends a total of 10mins on your cleanings. scrapes like there is no tomorrow. misses half of the teeth during the fluoride treatment (once she forgot a whole jaw). doesn’t even floss. dentist himself seems alright, but so far i havent had much interaction besides the postcleaning check.

Yesterday I went to see Dr. Boudreau because of pain in a molar that had previously had a root canal and a crown. Everyone was extremely nice, Flo the receptionist, the assistant, and Dr. Boudreau. I started off with the assistant who tried to get an x-​ray of my tooth, but because I had such a bad gag reflex, they couldn’t get one. I told them that previous dentists have let me use the children’s size x-​ray thingy because I have a small mouth, but they didn’t want to do that. Dr. Boudreau came to see what all the gagging commotion was and decided to just poke around my mouth and see what the problem was. He noticed that the tooth was loose and my gums were sore, so he wanted to take the crown off. He poked and pulled for a while, and only used a topical analgesic. It hurt because my gums were sore and at first he tried to authoritatively tell me to calm down and relax, but then I think he realized I responded better to comforting words so he kept telling me I was doing great (which, really, I wasn’t!) and that we were almost done. Eventually the crown and a big chunk of my tooth came out in his hand. He said that the tooth was badly fractured and unrestorable and that I would need to have it extracted by an oral surgeon. He referred to me to someone local who also gets good reviews on Unilocal and I’ll be going there in two weeks.
I am 16 weeks pregnant and the office took this into consideration every step of the way without me having to make a big deal of it. For the attempted x-​ray, they automatically put two x-​ray covers on me. They considered the possibility that my gag reflex was worse because of pregnancy (but nope, I’ve always been this way). And they certainly wouldn’t have given me any unnecessary anesthesia — that might be one reason Dr. Boudreau only used a topical analgesic when pulling off my crown. (Also, the oral surgeon will require clearance from my ob-​gyn.)