Monarch Medspa

Love the nurse who does the procedures, but the other staff like Monica is rude. I wish I could recommend to my friends but not til they get that straightened out.

They fucked up my tattoo removal and left me a scar on my foot. My foot was infected for a week and I had a fever for four days. When I called in to complain, the lady was being very rude and mean to me, as soon as I went in for a follow up they got me signing law papers about how I’m not allowed to sue them before I was able to exchange my service for something else. What rude scammers, and jerks!!! I will never recommend this place to anyone !

They saw me for years and did good work on my hair removal, however, they ended up totally destroying my arm. Basically, an untrained technician did work on my arm, using a broken IPL laser on me, and BURNED MY ENTIRE ARM, causing me TONS of dark discoloration (scarring) on my upper arms. They kept saying that it was going to be fine, it would go away, etc, and didn’t bother to follow up with me after me constantly calling to see what can be done. Then, they offered to «laser off» the scarring, only to then make it worse. I then contacted them and saw their doctor, and was told that they would «take care of it.» However, countless phone calls later, they have never gotten back to me and clearly do not have my best interest in mind. Keep in mind I saw them for a solid 5 years of hair removal and they have a good chunk of my change in their pocket. Finally, I went to a dermatologist and was told they have done irreversible damage that I now have to live with for the rest of my life, and now my arms are scarred forever. Thanks, jerks.

Honestly this place is a complete scam. I came here in December for a tattoo removal consult. I was surprised when the receptionist walked me back to the room and sat down behind the desk. She was very short and matter of fact.
I have a tattoo on my wrist that is the size of a quarter. She barely glanced at it while scribbling on a piece of paper and telling me that they are have a 50% off discount going on that month and if I sign up today, I’m eligible for it. 1900 for a stupid quarter sized tattoo removed. And for 5 sessions. It’s not even guaranteed that my tat will be done in 5 sessions.
Not once did I see a doctor or another customer in the office. Found another place, an actual doctor who is removing my tattoo for 200 a session. And he didn’t rush me, was completely compassionate and sweet. Stay far far away from this scam of a place

Stay far far away from this place. Save your skin and your money and go somewhere else. This is not one of those places where you pay more and you get more. I don’t mind paying for what I get but this place is horrible. They’re burn physically burn you and say it’s your fault and they’ll burn your wallet.

The company now goes by the name of Look Great, MD, and the impromptu name change did give me some pause, but because I’d gone there before, I went through with my scheduled dermal fillers (under the eyes). I’ve had the procedure done many times before, and always by a doctor. This time, however, I was told that a nurse would perform it and was qualified to do so. She was pleasant, but the job turned out to be horrendous. The filler is uneven and overfilled and the bruises are still obvious — 10 days later. The worst part, however, is that after waiting 10 days because of the labor day holiday, I was told it would be another 2 days before an actual doctor can see me. I am incredibly disappointed that they are in no rush to correct an obvious medical error. I suppose I’ll just go to my bridal shower this weekend and put the quality of their work and service on full display. Also, you’ll note they are completely understaffed and the office is run down. Pay attention to those details as they’ll reflect the level of service you’ll receive should something go wrong.

Great staff and very efficient and professional. In a shopping mall so you can treat yourself after your procedure.