Master Garage Door Services

My wife backed into the garage door after it did not fully retract. The door was off one track and would not budge until released for manual operation.
We called Aaron Doors who installed the door about 10 years ago and they referred Master to us. Apparently they were short staffed and the owner was overseas. Master came right out and diagnosed the problem. We were happy to find that the door itself was fine but most of the hardware and springs were in need of replacement. Said and Jimmy were the two fellows I dealt with and both were responsive. Jimmy actually performed the estimate and did the work. He was quite professional, pleasant and cleaned up everything after finishing. He informed me that Master got about 50% of its referrals from Aaron.
The system we have now is a roller as opposed to side by side springs. This is much better as there is less strain on the garage door opener motor and the door now retracts and closes much more smoothly than before. We have a single door double wide. I opened and closed it 20 times as a test. All was fine.
I was quoted an estimate of ~$ 700 and the final bill was a few dollars less. I recommend Master for any work involving garage doors.
Mark.

We recently moved and discovered that one of the garage doors in the new place wouldn’t open.
We found Master Garage Door Services on Angie’s List and bought a $ 20 deal to get their evaluation. They came by right on time, took a quick look at the door and told us we needed to replace the springs and rollers. The cost…$ 250.
We felt that it was a big commitment to make on the spot, so we decided to get a 2^nd opinion. The next company that came by immediately observed that someone had used the red rope (so that the door could be used manually) and never put it back. Literally 2 seconds later, they reset it and it worked fine. They didn’t even charge us.
We obviously didn’t need the spring and roller replacement that Master Garage Door Services recommended. I feel like they either misread the situation completely or tried to upsell us on services we didn’t need. Either way, we were none too pleased.