Lime Organic Cleaner

Lime Organic has been very helpful when it comes to not having to worry about your cleaners messing up your clothes. The place I went to before in South Philly used to send out its clothes and they’d always come back with broken buttons and burn marks which obviously sucks because you pay a lot for your nice clothes, and pay $ 3 to have shirts ruined.
Lime has not given me any problems and I’ve been going to them for about a year now. Ellen is always nice and remembers my name. Their prices are competitive, but affordable, definitely not crazy. I got an alteration done there once too and everything went fine. Bottom line: I trust them with my clothes, which is the number one thing you should be able to do at a cleaners.

This place used to be okay but is now terrible. I brought pants in to be hemmed and they came back two inches longer than requested. They refused to fix plus were rude.
The worst.

I have been a faithful patron of Lime Cleaner for two years since moving to Philadelphia. As other reviewers mentioned, their location is convenient and hours are manageable, if not ideal. I have only ever had positive, prompt, and friendly service experiences.
But after a fiasco that involved a damaged dress, inconsiderate management, and outrageous «compromises’, I will be taking my business elsewhere.
I purchased a black lace sequined cocktail dress for an event in November and dropped it off at the cleaner several days after the event. I picked the dress up a week after they told me it would be ready (due to being out of town over the intermittent weekend). When I got the dress home, I took it out of the bag and discovered that ALL OF THE SEQUINS were gone.
Now, bear in mind that I BOUGHT the dress because it was a sequined dress. So this wasn’t a minor detail – it was a major feature of the dress.
I immediately returned the dress to the cleaner and asked to speak with the manager. The cashier, Lena, has been nothing but gracious and understanding throughout this entire process. My gripe is with the manager, Lydia – whom, I should note, never ONCE called me (as she promised to multiple times) or interacted with me in person. We conducted all of our business via the store phone. She even went so far as to question whether or not «I was sure» the dress had sequins on it in the first place (to which I printed out 8×10 pictures of me wearing it in which the sequins were highly visible).
To make a very long and aggravating story short, I attempted to file an insurance claim for the full price of the dress. I was never informed that should I win the claim, I would have to surrender the dress to the insurance company. This dress, which I loved, has been discontinued by the manufacturer. So even if I had the full price of the dress, I would not be able to replace it.
I was eventually reimbursed the outrageous cleaning fee ($ 15.95) and given the dress back, without the involvement of the insurance company.
The owner, Lydia, never apologized for damaging the dress.
This entire process took four months from start to finish… and, I suspect, would have dragged on even longer had I not checked in several times a month to see what was happening.
I’m disappointed to be losing such a convenient and valuable resource, but I can’t in good faith recommend that anyone take their business here.

My boyfriend and I have frequented Lime Cleaners for a few years now. I believe them to be reasonably priced and they always have my items done on time. They are also in a super convenient are with lots of parking!

OK… I have finally completely had it with Lime. We’ve used them weekly for seven months and in the last month alone they charged me $ 15 to fix a zipper… and it came back not fixed. (I shd have looked at the shop when I picked up but I stupidly trusted them.) Plus, they got some kind of fluid on one of my best shirts and after trying twice to clean it, the stain will not come out. So, a ruined shirt and $ 15 for NOT fixing a zipper. I am bidding a not very fond good-​bye to Lime, forever.

I visit Lime on a weekly basis, so far only for dry cleaning and shirt laundering. So far they’ve always done an excellent job; even managing to remove stains that I’d long since given up on after having washed and dried the article several times.
The only issues preventing me from giving them 5 stars are 1. Their hours. only being opened until 6pm most of the week means that one has to rush from work to there in order to get there before they close and 2. Although they always have the work done when they say they will their promise date is alway 2 days +.
I understand some people griping about prices in practice but not sure why this complaint would make it into a review; their prices are quoted to you before or during drop off and if they’re too high, there’s certainly plenty of local competition to frequent.
Reliability, friendliness and proximity to my work make me a repeat customer.

I very rarely review places so negatively, but I’ve had such mixed experiences at Lime, and most recently they have been so negative, so I can’t help but write a two star review.
I feel like their prices are a TAD bit more than other dry cleaners, and that’s fine b/​c I’m usually willing to pay extra for something I know would be a good service. And I do support all green /​eco-​friendly dry cleaning and business options. So I was really hoping to enjoy my experiences with Lime. Minus the price, both times I’ve gone there, I’ve had issues getting my clothes back when I needed them. One time, when I went there to pick up my clothes, I was told that my clothes weren’t ready yet. And they weren’t ready for two more days!
The most recent time I went there, I needed a dress dry cleaned for an event. I was told that they would be ready on Thursday. I went there on Thursday, and they weren’t ready. Also, my sweater’s stain was not taken out. I wasn’t too upset over the sweater, but I really needed the dress. Also, when I finally went to pick up my dress, they only gave me $ 2 discount, which I felt like was really unreasonable.
I will be taking my business elsewhere. Especially since their hours also are poopy.

Took a new pair of black skinny jeans here to be hemmed (side note to jean designers… the majority of us are NOT a 30″ inseam).
Dropped them off on Monday and picked up on Thursday. They are hemmed exactly as I wanted them to be (I brought in a pair of jeans for reference and the girl behind the counter was very helpful in pinning the right length).
The hem is straight and nicely done: the same quality of the original hem. And for $ 9.00 and being around the corner from my house, I’ll continue to use Lime for my alterations.
Minus one star because during the summer the husband-​man and I brought in some curtains to be hemmed. They quoted us $ 50 per panel– $ 200 to hem the curtains about a foot. Sorry guys, you’re a small cleaners in South Philly, not Alexander McQueen. Needless to say, we went elsewhere.

It took the cleaners three times sending my jackets back to the plant to get them sort of clean. The problem was that they didn’t communicate to me that they jackets weren’t there when I came by three times to pick them up and needless to say, I was annoyed. I finally got them to deliver the jackets after I refused to go there a fourth time and will definitely be using a different cleaner next time.

I use this cleaner because it is one block from my house, however I am a little disappointed in the prices. It costs $ 8.45 for a dress to be dry cleaned and I don’t understand why. A short sleeve dress at knee length is not much more fabric or work than a long sleeve men’s dress shirt. Also, at my last visit I pointed out stains on a an article and when I picked up the item not all of the stains were removed. This was also a dress that I paid $ 8.45 to have cleaned!

I love this place! I’ve brought several pieces for dry cleaning and they are always prompt and courteous. The prices are decent and they are in a great location (across from ACME). I am definitely a repeat customer! My only gripe is that they don’t have the most friendly hours during the week. I work — so it’s important that there are later evening hours — or hours in the morning that allow me to pick up before work. Hours are 8 – 6 Monday through Thursday (to 7 on Friday, not sure what Saturday hours are). If I have to pick up mid-​week, I need to leave work early enough to make it before closing. Still, a great neighborhood place!