Jacob Joly DMD

Dr. Joly is an incredibly nice guy.
I’m personally prone to anxiety and loathe going to the dentist. On one trip he was about to start working on my mouth when panic gripped me and I basically told him that I had to leave.
He couldn’t have been nicer about it. He refused to accept any money for the last instant cancellation.
I don’t know how else to say it: he’s just nice. Highly recommended.

When I called to book my appointment I was met with a lazy complacency regarding verifying that my insurance plan was accepted and how it would work. I even suggested that they pre-​qualify me and was told they couldn’t. I considered using a different dentist but could not find anyone else who was geographically useful, accommodating with appointments and approved by my crappy plan.
I arrived at my appointment 20 minutes early and was given the typical forms to fill out. I sat in the waiting room and observed just how ghetto this place is. Not entirely surprising, given the location, but novel and disturbing to me. Within 8 feet of me, with no privacy screen there was a young woman having a tooth pulled. Meanwhile the office staff was busy calling my insurance company and announcing my personal details within open earshot of anyone else who happened to be sitting in the waiting room with me.
I heard as they made the calls that should have been completed prior to my arrival and I sat in the waiting room an hour past my appointment time while no other dental activity occurred in the office.
The dentist was sitting in his office, waiting for approval from my insurers. The poor receptionist was calling a series of numbers, trying to reach the correct department to get approval. Perhaps some blame lies with my insurer as well but since I «knew» this would be the issue and suggested that the office address it prior to my visit I keep the blame solidly on the office.
Finally I got seen. I did express directly to the receptionist specifically how they could improve the patient experience. Dr. Jacob was also present for my rant. I would like to believe that it had some positive affect on how they will operate in the future.
In the end, the exam and cleaning went off well and without anymore hitches. I felt that Dr. Jacob was knowledgeable and professional and had up to date (in fact modern) equipment.
I suppose that in 6 months I will return and give these folks a second chance because now I know that they have my paperwork in order and the actual dental experience was positive. I also don’t feel like going through crap again with a new dentist.