International House of Pancakes

It took the waitress 10 minutes to get to our server to start waiting on us; we gave her some leniency though, since it was a full house and she was waiting on multiple tables. I shared a thermos of coffee with a family member. The coffee was weak and tasted like dish water. After FINALLY ordering our food I went to the bathroom to wash my hands. The bathroom smelled and both soap dispensers were empty. This visit was not off to a great start.
I got a breakfast combo, which consisted of two eggs, toast, sausage and hashbrowns. When my order got to me, it was barely warm and I was served bacon instead of sausage. They also forgot my toast. So by the time I got my sausage and toast, the eggs were cold. I got through my entire meal and discovered a large strand of hair hiding under the remainder of my hashbrowns, I was instantly nauseated and felt like puking.
After bringing it to my waitress’ attention she got the manager to take my meal and the coffee off of the bill without even asking, which made things better. The manager also couldn’t apologize enough, and he even offered to give me an entire meal free of charge. It was a really nice gesture on their behalf.
Service was good, food was bleh. Will I be returning? Probably not. Will I suggest this restaurant to anyone? Again, probably not.
This restaurant needs a lot of improvements, I’m surprised it hasn’t gotten shut down yet.

Since I can’t give 0 stars, I’ll settle for this. Long story short, I came to this IHOP with a group of 7. We had been here numerous times, as it is close to where we live and we had established connections with a few of the employees. However, those familiar faces were not present tonight and that was the beginning of one of the worst experiences that we’ve ever experienced. From the parking lot, we noticed that we had been stared at as we walked through the door. Being met after a lull of 2 minutes, we were directed to a booth that would not be able to fit all of us. When we asked to be moved, we were directed with hostility and agitation yet still not accommodated with a table that fit us all. Twice, 3 – 4 employees approached our table and argued with us about having to be split between two tables because there is no way that we could sit together. Striving for a compromise, we asked if we could just bring a chair to the edge of the table so that we could squeeze in together. Apparently, this was not a problem at first, and by then we had been moved to the back of the restaurant. Yet, a manager was brought in to «diffuse the situation» and repeated in a condescending tone that we had violated a fire hazard. There were so many tables on the other side of the restaurant that could accommodate our group, or tables in our vicinity that could be readjusted to fit our needs. Still, no customer service or friendliness could be found and we were given this response verbatim, «there ain’t anyone covering that section… let them do what they want, I ain’t messin’ with them (flick of the wrist towards us)». Definitely not coming back. Now maybe it’s because we were an Asian group that seems easily taken advantage of.

Food — blech ! I know they’re a pancake house, but if that’s the only thing you can get right, let’s take everything off the menu Eh? Had the steak and asked for medium rare and got well done, and the side salad were pretty much a few days off. I know this isn’t a steak house and i wasn’t expecting Chima’s but come on! It literally tasted like crap they found dumpster diving. It was obviously frozen, but my sister who almost burned the house boiling eggs could’ve made better steak. The tilapia I had once before was overly salted that I had to take a sip of water after every bite. My sister wanted the chicken dish, but they ran out that say O.O. I only come when I am doing laundry nearby which is once in a blue and am starving. Never again! Twice is more than enough.
Service — it could’ve been better. It was pretty ghetto when the servers are yelling across the room «yeah girl, I know that’s right!» Seriously? It has gotten better than it was years ago when they first opened, guessing new management? But they also need a floor person to tell these people to SERVE and not chit chat all the time. Took her too long to bring us tap water.

Had been there over a year ago and wasn’t too happy with the service. There were about three people in the entire restaurant and it took almost 20 minutes for a server to come to our table AFTER waiting 20 minutes to be seated. I know its not fast food, but it could be a little quicker than that.
Well bought a GROUPON and decided to give it another try.
Totally different experience. Management changed and servers changed and the entire dining experience was wonderful. I took my sister out for a pancake dinner, she loves pancakes and we needed the sister night out.
From the time we walked in to the time we walked out, everything was right on the money. Why not five stars then… they seated us right at the first table, even though the restaurant was empty. I ordered the stuffed French toast combo and my sis got the split decision and we both shared the combo appetizer. No complaints about anything on our plates.
A total 360 from the last time I was here.
Keep up the good work!

The service was ok could have been better. But the food! Ive been here one other time today I experienced a foodgasm! My eggs where cooked in butter and the pancakes where absolutely delicious not dry and fluffy. Keep it up ihop
I got the 2×2×2 with crispy bacon & it was very crispy also a side of sausage,) she gave me something better which was a breakfast sampler but you gave me the extra sausage that I ordered which came out cheaper so the service was a little bit better than okay. Thx Alexis

Good pancakes but they often don’t make the bacon crispy enough, for me at least. They have a large parking lot, which is convenient.

Horrible is not even the word to describe this nasty service!!! I came in here with a friend after a movie at around 8:30−9 on last Friday night. The restaurant was basically slow. The hostess seats us promptly when we walked in and we had asked for a booth and we had gotten sat where we wanted. We are sitting for about 5 minutes and no one had come over yet. Many servers are in the dining room and looking at our table and I am looking at the servers like «Hello. Do you not see me sitting here?» We are now at ten minutes with no one servicing us. The hostess that sat us walks by our table and looks at us. She then walks away and goes to one of the servers. Mind you I am looking at her while she is going to the server. Me and my friend thought that she was talking to the server to come over and see us. We were highly mistaken. Her and the server go back up to the hostess stand and the server is helping the hostess put on some type of jewelry. After this happened, we were done and we legit walked out. I believe the hostess purposely sat us there so no one could service us because it wasn’t part of their station. The hostess didn’t think I saw it but I saw a smirk on her face as we were leaving. She wanted us to leave and she did everything on purpose. I was in shock when all these servers and the hostess had no sense of urgency to service us. Utterly disgusted with this IHOP! Will never return!!!

The pancakes were incredible! The employees were Friendly and efficient. I think they maintain this place very well. Used a groupon and saved some money, so check if it’s still available. Enjoyed breakfast but the egg omelet with beef was ehhh. Can’t expect file minion for a $ 5 plate of food. Worth stopping by.

Go at night and break up the NORM, OF IHOP breakfast. Try one of the many dinner options, and meet Mr. B and his incredible evening staff.

It was ok. Food was decent, but service was a bit slow. They initially forgot to give us silverware. Wasn’t bad, wasn’t great.

I always have good food and great service here. I would advise getting here early. It gets crowded pretty quick int he morning. Staff is super friendly.

I came from New Jersey to this restaurant. The last 3 times have been the worst experience. The serve was very slow. It took her five minutes to greet me and a friend. When she greeted us she said «what can I get y’all to drink» I thought she was suppose to greet us with her name etc. Then she came pass the table mind you 5 mins have passed and still no coffee. So I lift the coffee pot up to remind her about our coffee. She rolled her eyes and continue to walk away. The manager seemed confused and unsure of his job. I’m in the food service and I know this ain’t how you run a business.

To start off, the waitress was very distracted and wasn’t paying any attention. Looking around and just saying «mhm». I ordered the sweet cream cheese stuffed crepes. When they came, they had no cream cheese inside. I politely brought this to our waitresses attention and she sent out the chef. The chef proceeded to tell me I was wrong and that they do not come with anything in them. I pulled up the picture on my phone of their menu and there it was. So he lied. They took a little money off our check when they took the crepes, not the full amount though. As soon as the waitress gave us our food (my toast finally came 20 minutes later), she dropped the check immediately, saying nothing and we didnt see her until I pointed out the crêpe problem. Normally decent here but one bad experience can ruin it. Won’t be back.

Came in a few days ago. The food was decent, the service was mediocre. I would come here again.

Love this IHOP!!! We always go there every once a week my husband and I love the breakfast waffle yummy ^^

You simply can’t go wrong with IHOP. However, the customer service needs an adjustment… an Attitude Adjustment.
No utensils when we arrived in the morning. Our waiter was not the kindest soul in the restaurant, but at least she can take orders. The last time I was here, it took 30 minutes to get my order straight.
The food was ok. Nothing special, just short stacks and eggs. If you are coming here hungry, then you have come to the right place, just don’t expect your food to be handled by a 3-​Star Chef.

The absolute worst service ever. Took 15 minutes for a waitress to come and ask if we wanted a drink. And another 30 minutes later we still don’t have our food. And it’s not busy at all. They’re so ghetto in here. Arguing with each other in the back. Loud enough for customers to hear. Waitress never once came to check on us. Never again at this place. The service was so bad we got our meal for free.

We came in around 10pm on a Friday, there was one other table in the restaurant and somehow it took over 30 mins to get pancakes & eggs after we put in our order.
The chef also forgot to make my entrée–
twice. When it finally came out it was barely cooked.
Additionally, the waitress ignored us which was pretty frustrating after waiting 45 mins for undercooked food.
We will not be returning.

I love flat pancakes! Come here for flat pancakes!
Just what I expect form a chain restaurant. Ok service, nasty overpriced food.

Good pancake is great. They have blueberry, peanut butter strawberry and old fashioned syrup. $ 15.99 u can buy a t-​bone, scrambled egg and pancake. I am sure go back to NY to get steak. Overall, I will come again!