iCracked Professional iPhone, iPod and iPad Repair

Never in my life have I ever had a worse customer service experience. I am giving them 1 star simply because I have to. If I could give zero stars I would.
I recently dropped my iPhone 5S into a little bit of water, and as a result, the loud speaker was not working properly. I was given the number for an iCracked tech on their website and I called him. We scheduled an appointment for him to come to my house at 2PM the next day, I was to text him my address in the morning. I send him my address in the am, but I did not get a response. I texted again at 1 to check that he received my first text with the address, no response. At 2:15 I called him and he answered. I said I just wanted to double check he got my text with the address and we are still on, he said he would be there but was very short on the phone.
At 4:00 I called him again and he answered and apologized for not having been able to talk when I called him earlier, as he was dealing with a personal family crisis. He asked if we could reschedule to the next day, but I was unable to be home again the next day and needed my phone fixed that day. I said it would not be a problem, I would get it fixed somewhere else. He said, no no, that he would check his schedule and call me back in two minutes.
At 5:15, after not having heard back from him, and having texted him without response, I got in my car to head down to an iPhone repair store on South Street, which closed at 6, so I wanted to get there in time. On the way, I called the iCracked technician, but he did not answer. I could tell, however, that he was on the other line. I arrived at the other store about 20 minutes later, and before going in, I gave him a call one more time just in case. He answered, said he had tried to call me back but it didn’t go through. He asked if he could come at 9 to my house. I said no, I had to be up in Bucks County for something that night, but again, not a big deal, I can get it fixed somewhere else. He asked where in Bucks County, I told him, and then he suggested we meet in Willow Grove, which is off the Turnpike. I said fine, and we agreed to meet at a Dunkin Donuts at 9. At this point, I was truly starting to get frustrated, but figured that even though it was inconvenient, getting my phone fixed that night would still be better than dropping it off at the repair store and having to wait till the next day. I tell him that I am only 15 minutes away from where we are going to meet, so if we can meet earlier, let me know. He says he will call me when he is on his way.
I arrive at 9 (having never heard from him saying he is on his way) and call him, again no answer, though I can again tell he is on the other line. I call again at 9:15, no answer. I call again at 9:25, no answer, but I can tell he is on the other line. I immediately call back, still nothing. So I text him and say that I assume from the fact that it is almost 9:30 and he is not answering my calls that is not going to make it. I start to drive away and get a few minutes down the road when he texts me that he is driving and on his way, his GPS says it will be 20 minutes, that he is on the phone and cannot talk, sorry. At this point, I am so annoyed and frustrated, I seriously considered just going home, not responding and letting him show up to find me gone. But I really wanted my phone fixed and figured I was already there and I had already invested over 7 ½ hours of waiting at this point, what was another 20 minutes?
At 9:56 I texted him again to ask if he was close. I never heard from him. Not a call saying I am sorry for being late, or a follow up the next day to explain what happened, nothing. Having given him my address, I legitimately was concerned I was going to arrive home to find my home broken into. If it wasn’t for the fact that I never gave him a credit card number or any other form of payment I would have thought it was a scam. At the very least, I do not believe that the tech ever intended to meet me to fix my phone.
As I said at the beginning of this review, I have never had a worse customer service experience in my life. I cannot speak to whether this is indicative of this company as a whole, or as to any of the other techs, but I would be cautious when contacting them for service.