H&R Block

I was very disappointed with the customer service at this H&RBlock. After filing my taxes I received a call later that day from the Tax Associate that worked with me saying there was tax fraud and I needed some papers to bring to the IRS. I was told these papers would be mailed to me. That never happened.
All in all I called over 7 times trying to get them to give me these papers I needed. I was told over and over that my tax associate would send them, then I would call later in the week and it was obvious she forgot to send them. This happened several times. I offered on a few different phone calls to come pick up the papers. Eventually that was agreed to. I told my associate on Tuesday that I would be in on Thursday for them and she promised they’d be ready at the front desk. They were not. I had to wait for them to be printed out by a man who kept repeating he wasn’t sure if they were the right papers and he didn’t understand what I needed.
I asked to speak to the manager to hopefully speak to someone with some hint of professionalism. I was let down again. Before I was even fully in her office the manager was already hurriedly and rudely explaining if I didn’t get the papers it wasn’t their fault. When I explained to her how difficult it was for me to get this simple information and how much of my time was wasted she was completely unapologetic.
I paid more money than I thought was fair thinking that this was a professional establishment that would help me if I needed it. Instead it felt like once they had my money they could”t care less about what I needed. I will never go back.

I showed up early on a weekday without making an appointment to have my taxes done. Thankfully there were only two other people in the waiting area. I was told that the computer system was down and they were trying to repair it. The woman gave me the option of coming back another day or waiting to see if they could fix it. I chose to wait because I had the day off and had nothing better to do.
After about 45 minutes, the system came back up and I sat down with my specialist. I had been to this location the previous year so they had most of my information. Once she started keying in numbers, the process went pretty quickly. I think I was at her desk for less than 15 minutes. My preparer was friendly and knowledgeable and I had no issues with her.
My only complaint is the cost. I don’t have a complicated tax return so why did they charge me almost $ 150 to fill in a few blanks??? The price is seriously making me reconsider coming back next year.

I don’t get it. I go to H&R Block to have my taxes done, & ask my tax specialist questions. So why was she asking me why was my W2 filed the way it was? I’m sorry, but I don’t create my W2’s, my employer does. So if you don’t know why it is the way it is, then why should I? I left H&R Block with more questions than I did coming in. Btw, if you have an appointment with a client, PLEASE be on time. Being 15 minutes late is not cool.