FedEx Office Print & Ship Center

FedEx — are they daffy or just underhanded?
Last week I went into the FedEx office and i got 12 scans for around 8 dollars. Today I received 2 scans for $ 4.37 with a manager and an employee helping me out!
How did this happen? Well, the first time I gave an employee my flash drive and the pages to scan. And this person did it well and even redid a page she felt could be done better, no charge.
The second time, an employee named Sade told me that I needed to use the self serve station. I told her last time a person did it for me. She said that person made a mistake, that we don’t do that here. And that the instructions were right at the station it’s only 45 cents a minute and no charge for the scans! Wow, sounds like a bargain.
So when I put in my credit card the self-​serve station began charging me te $ 0.45 per minute. However I could not see where the instructions were. Long story short, there were so many steps none of it was clear, and EVEN WITH MANAGER (NAMED HAMADI) jumping in and moving fast to finish the session, it took 9.7 minutes which is $ 4.37.
If that wasn’t bad enough…
When I told them the manager, Mr. Hamadi, that the last time i was there an employee did it for me and charged me 80 cents a scan. He said, YES THAT I HAD THE OPTION TO DO IT. Then the employee (Sade) spoke up and said no-​one told her that, that she was told to direct people to the stations. Then the manager says yes, we suggest they go to the stations for privacy reasons.
So I get privacy by giving Fed Ex my credit card info and scanning on their computer?
I asked for a refund so i could go to back the counter and get the 2 scans for 80 cents each. I did not want the «no charge for scan» deal. However Mr. Hamadi the manager said he couldn’t do that, but he’d be happy to scan anything else I needed for free.
Another deal! When i completely run out of work that they can overcharge me on they will be happy to do the rest for free.
Seriously, it is not just this manager’s fault with the poor training given to the employee -, and the daffy responses he was instructed to give. Imagine how much money Fed ex makes on work stations across the country with poor instructions. Go to your local not corporate copy place and get the fixed price instead of the deal.

This is certainly one of the best Fed-Ex’s in the city. Almost everyone is extremely nice and worked with me really well. They aren’t usually busy unless it’s a Friday afternoon. Their prices aren’t as good as some places near by such as Campus Copy center on 39^th and walnut.
We still use this Fed Ex for all the shipments in our office. They are reliable for that, although the Fed Ex man who comes to my office is a little strange.

Two workers who both appear to be incompetent. I surely hope neither of them were in a management position. The line took close to 20 minutes when there were only 3 of us in line. There was no effort made to fast track the process as both myself and the woman in front of me had already affixed shipping labels and only required a scan of the label to receive a mailing receipt. I type this sitting outside of the building because I’ve never had such a horrible shipping experience. USPS has been better than this and that says a ton.

The best fedex center ever! I am always greeted right away and the people here are just so polite and a pleasure to interact with. I’ve only shipped things from here but if I ever need to print anything I would go here.

I just dealt with this FedEx/Kinko’s and they are awesome. They very much cared about my project and having my business. I dealt directly with Joel, Lisa, and Jackie and they were great. They returned my call promptly and were just so on top of things. I haven’t even picked up my order yet so I haven’t seen the finished product and already I am just so impressed by them and their fabulous customer service. They gave me a great price, and are able to complete a huge project in just 24 hours. Thanks, guys!

I had a bit of an emergency when it came to printing something for a presentation, and they got it done, and did it well. Most places said they couldn’t do it with over 24 hours in advance, and they did it in well under that. It was pricy, but being in a pinch it is a price I was willing to pay.

If you have to get a bunch of copies done quickly, allow more time than you think you need. Learn from my mistake.
I am my company’s event planner. I was in the midst of a workshop at a hotel ballroom when I realized last minute that we should have made copies of a PowerPoint presentation, so I raced from Bala Cynwyd down to the closest copy center, which was this place. I had an hour. The presentation was 10 pages, front and back, stapled, and I wanted 100 copies.
I thought it would be a quick and easy job, in and out. But, no. They only had two copiers that were operational, and they were small copiers, not the kind I’d expect at a business that makes copies for people. It took 55 minutes! I was staring at the clock and as I began to realize how long this was going to take, I started to cry silently as I stood there. I felt like I was going to get fired.
In the midst of the copy job, the copier ran out of staples so the job had to be sent to the other copier. The two employees who were behind the counter were moving in super slow motion even though I let them know when I got there that I was kind of in a hurry.
Finally they were done, I paid the $ 100-​plus charge (cringe, but work paid) and I literally ran out.
I debated whether I should give this place one or two stars. I decided on two, because my displeasure stemmed partially from my own lack of planning and the fact that I didn’t make the copies at my office in advance. But man, if you get in a jam and have to get copies here, don’t expect any high tech equipment or efficiency.

Fedex, you have a customer for life. Fedex Office at 3535 Market, you have a fan.
The service at this place was unreal. Granted, the first time I was there they made an error with my shipment, but they totally owned up to it and overnighted a package at their expense to make up for it. Better than I expected or could have hoped for.

Very friendly service! Conveniently located on Market St. I ordered an online print job which was ready early and also sent a fax. Easy! Great place if you need office or Fed Ex services.

I had the most amazing customer service experience at this FedEx Kinkos ever. It was early nighttime, I am in California, and I needed to get my business card to someone at a hotel three blocks away urgently the next morning.
Frank at FedEx Kinkos did a stellar job. I sent him the print files, and the next morning he printed up the cards, and called me. I was still asleep, since it’s 3 hours beforehand. So Frank arranged for the cards to be hand-​delivered to the hotel 3 blocks away and left with the concierge because I had told them they needed to be there by 10AM. I called shortly thereafter and gave them my credit card number. I was absolutely blown away by Frank and the team’s professionalism and taking the initiative to really help me when i was in a bind. I strongly recommend this FedEx Kinkos. Absolutely incredible customer service.