Extend By Em

I purchased a Groupon Now Deal for Extend by Em.
The first time I saw this offer, I was a bit worried, since there wasn’t a Unilocal page for this business. Then I went to the website and saw that there weren’t any reviews located there either. So I didn’t purchase it.
The next time I saw the deal, I checked the website again and there were reviews with pictures. The second review looked good. It demonstrated lengthening like I wanted. I went ahead and purchased it, knowing that if I did not use it, Groupon Now Offers would just expire and my money would be refunded.
I called the number at around 9am to set up the earliest appointment. There wasn’t an answer.
I imagined myself walking into a salon/​store and picking out my color, walking out a happy customer with extensions at hand.
Then I saw the business hours for the Groupon deal’s use were form 4pm-​9pm. I called again at 1pm desperate to get the earliest appointment. This time «Em» picked up, she was a bit rude and stand offish. I commenced to ask if I reached Extend by Em. And she replied yes and apologized. She said you wouldn’t imagine how many random people call me. I just laughed it off and told her that I thought I might have accidentally dialed a residential number.
She said she normally does not meet up with clients beforehand to pick out the color and that I would not get the product until a few days later. This made me confused about not sorting out a color. But she said that she was free today to meet with me. She told me 6:30pm would be best for her. I asked her if I could potentially have the product by the weekend. She said she could have it ready for me by the next day around 11am. I told her that sounds great and that I would see her later that night. She then asked me to click REDEEM GROUPON ASAP otherwise I would be refunded the $ 200. She said she would be notified as soon as I marked it as redeemed.
I redeemed the Groupon shortly after.
She messages me around 5 saying that a «family emergency» came up and that she would not be able to meet me. She then asked me to email her 2 photos of myself so that she could pick out the color. I asked her for her email and said I would send the email immediately. I asked her how I would know what length I would want and at what time she could meet me (since 11am didn’t sound feasible on her end). She told me 5pm the next day.
She then made sure that I REDEEMED THE GROUPON. I merely replied, «Gotcha,» since I was getting tired of these antics.
She asked me again if I had redeemed it. I said yes that I did and asked, «Did you not get a notification?» She said no that she did not but that it was okay.
The next day I was supposed to meet her and pick up extensions:
She messages me at 4:50 saying that the extensions are ready and that she would be leaving them at the front desk for me. (Instead of meeting me at 5pm like she said she would.)
I am unhappy with the product. The color does NOT MATCH. It does NOT LOOK GOOD. It’s very jagged and stringy at the ends — I thought the point of extension was to make my hair look fuller? I explained to her that I was weary of extensions since my hair is so short. She promised me that they would turn out well. That she has done this for numerous people and always turned out great. I was NOT INFORMED that I would be receiving ONLY THREE pieces. Three pieces is not enough to make the hair look real. There are spots missing especially in the front.
After educating myself a little bit more (should have done that beforehand! Lesson learned), I found out that hair extension kits are usually a pack of SIX OR MORE. Extend by Em is a rip-​off.
When I messaged her about the color not matching. (I told her that my boyfriend and I agree that the color doesn’t match, is there anything you can do about this?) She never responded. It’s been a week.
Groupon however was great and gave me a credit. I was willing to return the product to get my money back, but that means having to talk to Em.
(Also, don’t hit redeem until you see the product — mistake on my part. Thanks for understanding, Groupon!)