Edward Hughes & Sons

They were nice enough to come out — thank you. However, they asked for $ 550 to replace kitchen faucet. They wouldn’t tell me the breakdown of the parts/​labor, rather just one «package». I found out the faucet cost $ 99 at Home Depot. 1 hour of labor to install a faucet does not equal $ 450 in labor. C’mon. I didn’t have the work completed by this company, so i’m only rating my experience. I called someone else and they just fixed the thing for less than $ 100.

never allow Edward Hughes & Sons into your home. NEVER!!! Not honest and will report you to City Hall.

They were awesome. Called on a Sunday about a leak, thinking I’d just leave a message, and I actually got a person. They came out first thing Monday and by Tuesday afternoon the problem was fixed. It wasn’t cheap (the only reason they don’t get five stars!), but everyone was knowledgeable, professional, courteous. Can’t say enough good things about how responsive everyone was.

The Hughes clan are a family of thieves, frauds and troublemakers.
I paid them $ 4250 to install a new basic boiler and thermostat. Their installation was a disaster. They damaged my rear security door and snuck off without mentioning it.
The furnace stopped working twice because they failed to clear the vents when they hooked it up. I informed the of this and they sent out a family member, but not a Hughes.
They failed to tell him that the installation was under warranty and this guy tried to scam me for more money.
When I refused to pay any more, this guy reported us to Licenses & Inspection for a chimney lining. You see, I had scheduled the chimney work with another company. Hughes reported us to L&I twice.
Further, they installed a thermostat with a battery back-​up. They failed to connect the thermostat to the electricity, so it runs only on batteries which need to be replaced monthly.
The Hughes are horrible people and they are all redheads — evil.

Hughes Plumbing repeatedly missed appointments on multiple occasions with no phone call or follow-​up. Also, during the installation of a new HVAC unit, the roof was not properly sealed which resulted in a major leak in our home. It took over a year to get the problem resolved and the roof patched and drywall fixed — again with major delays and missed appointments. The individuals who did show up were professional and courteous, but overall the customer service and quality of work was extremely poor.
UPDATE — when the contractor came to fix the drywall today he just put spackle over the water damage instead of replacing the drywall and was completely unprofessional and unwilling to help/​do his job. ABSOLUTELY WOULD NOT RECOMMEND THIS COMPANY TO ANYONE UNDER ANY CIRCUMSTANCES.

Let’s face it, nobody calls plumbers just to say hi. It’s a shame really because they’re people too.
I called initially because I was having an issue with my sump pump. After an initial consultation (which was free btw) it was determined that it should be replaced. They offered me a fair price and performed the work quickly and expertly, explaining everything along with way. I was quite happy with the service I received.
A few weeks later, I noticed that our water heater was leaking. Our water heater has been on the outs for quite some time now and thankfully, I had just recently had a good experience with Edward Hughes & Sons so I called upon them once again. At 9pm, they had an answering service who took my call. I was contacted the next morning and even though I had a busy day they worked around my schedule and installed a new water heater in about 2 hours. We are back up and running with hot water and just as last time the service was efficient, clean and they explained everything to me along the way.
These guys are my plumber and I sleep a little better at night knowing that I have found a reliable, professional plumbing service in Philadelphia.

Not certain how my last review has vanished but somehow, it did.
I’ll warn everyone. BAIT & SWITCH. Enough said.

Had them install a washer and dryer in an apartment above my office. They gave me a reasonable estimate, so we went ahead with the work. Of course, they found something extra to charge me during the job which I thought to be unwarranted. Their billing and clerical department is an utter disaster. I will never use them again.

These guys did a great job. Next day consultation and speedy service. I just bought a home in the area and needed my (older) steam heater maintenanced — and they got it up and running in no time. They were very thorough and even came to check up a few days later for pipe leaks.

I had a clogged drain that a different company couldn’t clear. I called Hughes they showed up on time and got the job done right the first time. I will definitely use their services again and highly recommend them.

I wanted to thank you for your plumbing services on 1÷19÷2012. I was really impressed with your work and your efficiency. I’m quite happy with the new sink fixtures and the Badger garbage disposal. I was also pleasantly surprised to find that you could fix my toilet with a simple adjustment. A previous plumber told me to replace the toilet and that really wasn’t something that I was prepared to do. So thank you very, very much for your help. I really appreciate it. Best regards and I hope that you all have a nice new year!

Problem: Heat pump system was blowing out cold (30−40Fº) air when it should have been heating our house.
I first called them up expecting to need to schedule an appointment later in the week. I was told I could expect a visit on the same day. Additionally, I received two callbacks prior to their arrival letting me know approximately when I should expect them to arrive. They also informed me that the minimum service charge would be $ 75 for diagnostics. I bristled, however I appreciated their frankness.
Heating tech came out within 2 hours of my first call to their service. He looked at all the components of our heat pump system, trying to identify the root cause of the problem. Like most service techs, they could easily have exploited my naïveté to sell me on a costly repair or service (e.g., an overhaul of the air handler and/​or heat pump). He did not. He looked into the wiring of the system, identified incorrect wiring, and through his thorough inspection, was able to identify the proper means of wiring the system.
The tech explained, in plain terms that I could understand, that the incorrect wiring in the heat pump system was running emergency heat ($$$), but then incorrectly running A/​C instead of standard heating ($$$). This caused a problematic cycle wherein I was paying a lot to heat my house, then paying a lot to cool my house — ad infinitum.
He spent a little over an hour, and with minimal labor costs, my heat pump system is now running properly.
Excellent (above and beyond, really) response time, reasonable labor costs overall (my final charge was under $ 150), and respectful, professional treatment. While I hope to have to wait a long time until I have to call for an HVAC service again, when I do, I will most certainly call Edward Hughes and Sons.

I used them last year with success. This year I called for routine servicing of the heater in my Center City apartment and they never showed. Called the office 3 times and was told the service person would call me. Never did. Maybe they are competing with the cable company.

A man came out for our not working toilet in rental apartment. He was extremely knowledgable and very nice. Financially– he dealt with our landlord. And he also thoroughly explained all issues and what was needed to be done. Definitely recommend this company!