CVS/pharmacy

The pharmacy gave me incorrect info causing me to lose a month of insurance eligibility on an expensive prescription. Rather than an apology I got attitude and a load of bs.

This CVS was always just okay, but I stopped in and noticed the expansion — it’s huge! The store is fresh and updated, the aisles are more spacious, and everything is now well-​lit. A minute clinic in the back of the store is still under construction, but will definitely be a nice addition when it’s completed.

This place sucks. Worst customer care ever. They are slow and do not know how to take care of customers. Never coming back

The employees here are really great — they deal with a lot of difficult customers, and they do it with grace and professionalism.
But why can’t the actual pharmacy keep things in stock? In the last four months, three out of four times I tried to fill my prescription here, they were out of stock. I always end taking extra time off to go to the CVS on South and 22^nd instead, because this one NEVER HAS ANYTHING IN STOCK.
Please, get your pharmacy right.

Pharmacists were really helpful, but literally just saw a mouse running from aisle to aisle…

Store is a little cramped and can be a long checkout even with the self-​use registers. Selection is overall fine. Not a 24 hour location.

I can’t believe I’m actually writing another CVS review, but hey, maybe it will be helpful to someone. This CVS is not bad. It usually has the essential items you look for when you walk into a CVS. For whatever reason, it seems as though every time I come here, no matter the time of day, there are also huge boxes blocking the aisles as they stock the shelves. Isn’t there a specific time when this is done, like very early in the morning or after closing? I used to work in retail and this is how it was done.
Now, my biggest gripe with this particular location is the self checkout area and their placement. When there is a heavy flow of traffic, it usually leads to two lines. Maybe it’s not a big deal, but if you’re waiting on line and someone on the other line goes in front of you when you know you were ahead of them, then it’s time to act crazy and burn the place down.

This CVS isn’t the biggest or nicest CVS I’ve been to, but it has a sufficient amount of things for my last minute things. I had to ask for assistance to fine cone coffee filters, and that was their ONLY option for coffee filters (thank god that was the kind I was looking for). It is a short walk from my apartment building, which is nice and the staff were nice and willing to help me out, so that is a plus!
I’ll be back every now and then to grab little things, like nail polish, etcetc.

I come here for the Self Service Check Out. This CVS is only one block off Broad Street, which is convenient. The service at the pharmacy counter is good. Unlike this pharmacy, the CVS on Market Street is a chaotic mess. There is only one very minor draw back, the Self Service no longer accepts Gift Cards.

There is a CVS on every corner, and you would think they are all the same. But as an avid CVS groupie, I can tell you that they have a lot of differences. I personally like the one on Spruce Street for these reasons. It has a lot of self checkout registers. Time saver. It has a nice grocery selection so I can buy food even when I am there for Nair. Time saver. It is conveniently located just far enough out of center city that you can find nearby parking almost every time. Time saver. You get the point.
CVS has a great new online program where your shopping points can be added to your card via internet, so there is no longer any need to carry coupons. Thank goodness. I love the rewards program and the coupons but I really love the ability to stop in at CVS to shop without planning ahead. Time saver.

Its a CVS like any other. I wouldn’t say there is anything special about this store. It does have very friendly staff and the pharmacy is usually pretty efficient. And I like that it has self-​checkout since the Rite Aid down the street does not.

Find me a better CVS! C’mon…really.
I come here so often it’s embarrassing. I can’t help it’s super convenient when I always seem to forget something I needed at the grocery store. Not to mention they’ve done a great job tempting me with Essie nail polish, and an even better job locking me in with those ExtraCare rewards.
Every now and then they might be out of some item, but it’s usually something I didn’t need anyway. For example, blackest black in Maybelline’s The Falsies mascara. When it comes to over-​the-​counter medicines and food, they have you covered.
The pharmacy is pretty efficient; I’ve never had trouble. I can usually wait in the store and they’ll have my prescription to me in less time than they projected.
Self checkout is the way to go here, but it can get frustrating when the lines are long. Even when I move to a different neighborhood, I would go out of my way to go to this CVS over others in the city.
One complaint… they never carry Cadbury Crème Eggs when they’re in season. Yes, that’s a real complaint.

My worst complaint is the employee service. They’re sooooo laazzyyyyyy.
Aside from that, things always seem overpriced, but I think that’s an issue more with any CVS in the city in general.
However, as people here say, the pharmacy is top-​notch.

#51 I’d venture a guess to say that I’ve probably been to this CVS about 20 times over the last year. I live about 3 blocks away and it’s super convenient whenever I need that random bit of sugar for baking or have a craving for ginger ale. I’ve memorized the commands pretty well on their self-​service machines — to the point where I’ve helped several customers during confusing moments. CVS should really be cutting me a check, now that I think about it. Haha. Actually, on that note, I will say that I don’t particularly appreciate the people who work here. They’re incredibly slow to help customers who are obviously having a hard time at the self-​service check-​outs and they walk right past everybody without the usual «Hello, do you need any help today?» Not that I personally need any help, but I’ve seen plenty of people who would really appreciate it.
However, their pharmacy is a whole other story. The service is top-​notch and every pharmacist I’ve worked with is incredibly helpful and efficient. Despite the fact that they give out the usual 15 – 20 min wait time, they’re always done within 10. Plus, they page you immediately once your prescription is ready. They also don’t mind ringing up anything else you might have.
All in all, this CVS location has its good merits, however, there’s always room for improvement.

The staff is very friendly and the store is normally clean, but the coupon printing machines are almost always broken and the lines always take forever — they want everyone to use the self-​checkout machines, which is fine, but don’t open up the cashier registers when the lines get super long.

I love CVS sales and we easily save a lot of money when we shop there (the other day we got $ 90+ worth of stuff for under $ 45). That said, its pretty poorly run… the check out is pretty much self check out only unless its crazy busy. While I prefer self checkout, I know a lot of people want someone else to do it for them and are pretty uncomfortable with self checkout. The other thing that bothers me is that the self checkout won’t scan computer printed coupons which is crazy annoying since we have to call someone over to put in the coupon bc it doesn’t give an option to put in the coupon code on your own.
I’ll obviously be back, its CVS and its close to my apartment, but I think they should think about customers a little more than minimizing their staff to the point its nonexistent.

It’s true, they often sell out of and do not replace a lot of the quick stop, commonplace items people need (i.e. sugar, skim milk). Another complaint was that the lines used to always be down the aisle but now that they’ve renovated it, they have a lot of self-​service checkouts that seem to be helping.

Living right by it, I stop in more than I wish.
With exception to the pharmacy workers, the staff is constantly rude and unhelpful. On more than one occasion I ask for help finding something, and they shrugged, said they didn’t have it, and walked away. I found it later on my own. Very ignorant. I’ve had them talk to their coworkers the entire time while ringing me up, no once even acknowledging me. Even cursing and talking about drugs. It doesn’t offend me, but it’s really unprofessional.
I avoid it at all costs.

The pharmacists are very friendly and helpful. Pharmacists get 5 stars. There are about 2 friendly/​helpful non-​pharmacy employees. The rest are so rude that I stopped going. The best way to describe their attitudes is they act like they are doing you a huge favor by ringing up your purchases. The only exchange I have with them is when I instinctively say «thank you», because of lack of interaction, at which point I get a grunt or a «you’re welcome». It should be the other way around.

This CVS consistently does not have anything that I need. You can walk into this place and guaranteed whatever it is that you want will not be there. Also, the customer service is mixed. On many occasions I’ve been served while the cashier was talking to the next cashier over.
Pluses: The photo lab attendants are usually very helpful and are there to make sure that you get the best prints in the time frame that you have. They’ll be honest if they have too many to print and won’t make the 1 hour time slot. The pharmacy is also very good. The head pharmacist talks to you and gives recommendations if he feels that what you’re getting is better served as a generic OTC drug.
UPDATE (1÷16÷2008): The photo lab is not good if anyone else but the tall guy is working back there. Their chemicals were off when I went to have my pictures printed and everything came out YELLOW and the paper was loaded poorly so the edges of my pictures showed a white strip. I said I wasn’t going to pay for my pictures and walked out the door.
However, I’ve often found myself walking out the door and heading over to the Spruce Market just up the street to get what I could not get at this CVS. It is eerily bizarre how inconsistent the quality of a CVS can be from one block to the next.