Craig’s Collision Center

The only request from me was an estimate, however while my car was at craigs for 3 weeks, I called several times to check on an a estimate. Each time a person said I would get a call back. I didn’t. When I called to have it towed to a different body shop. I was told that my info got placed somewhere and basically forgotten about. After the non communication I wasn’t comfortable leaving car there any longer.

I was rear-​ended by someone driving a car that was «loaned» to her by Craig’s Collision. She herself was in an accident and her car was being repaired by Craig’s. Here’s the kicker… Craig’s gave her another customer’s car to drive around in, without the owner’s knowledge or permission. She hit me with that car, the proceeded to lie about whose car it was. When my insurance company contacted Craig’s, they were told to «F@$K OFF!». Classy operation being run at Craig’s. After a little research it was found that Criag’s is operating with out «garage keeper’s liability» insurance, so lending out other’s customer’s cars that lead to accidents has no repercussions. Stay away from this business. This post and all the others should show that this is a very dishonest and shady shop.

These guys showed up minutes after my accident, were really nice but I wasn’t comfortable with their sales pitch in trying to get me to hire them for the repair especially some of the sketchy business practices they described that would hide the accident from Carfax and the dealer. They told me my warranty would be void if I used the dealer for repairs which turned out to be untrue, in fact the opposite was the truth. I had no option but to have them tow me from the scene but when I arranged to have the vehicle picked up the next morning the bill to tow my damaged vehicle a dozen blocks was almost $ 1000. Probably retaliation for not having them do the repair work. If they were the last shop within a hundred miles, I wouldn’t use them to paint a flower pot after this!

I had my pick up repaired back in 2007. Craigs mounted the body parts on a bent frame (damage from an accident.) In the last three years the paint is flaking off. The value of my truck has been drastically reduced. I would never use this auto body.
Rob K

On January 2^nd I was involved in a major collision when a tractor trailer rear ended my 2013 Ford F-​150. Luckily neither myself nor the truck driver were injured. A driver from Craig’s happened to be pumping gas at the Wawa at the intersection of Tyson and the Blvd where the accident occurred. He immediately came over and offered first aid and phoned the authorities. After the police came I phoned my insurance company (Erie) and mentioned Craig’s. The person handling my claim said Erie does not have a contract with Craig’s but they are on their list of reputable independent shops in the area. After that recommendation and the gentleman from Craig’s kind and courteous service I went with them. Wow I just picked up my truck today and boy did they go beyond the call of duty for me. After the accident they arranged a rental truck for me and handled everything from there. I received updates every 3 – 5 days on the status of my truck. The job was not small the total damage came out to $ 13,567. 27 days later they were actually ahead of schedule by 2 days! The repairs were flawless so far but I will update. Jerry the owner even stayed an hour late for me to pick up my truck at 6:30 (they close at 5:30). I would like to thank Jerry, Ashley, Lucille, the tow guy who’s name I can’t recall, and the rest of the team at Craig’s for doing everything possible to make the process as easy as possible, you are true craftsmen! Seeing a few negative reviews seemed worrisome but as a small business owner myself I know no one is perfect and I truly believe that if I had a problem Jerry would make sure it would be corrected.

Here is my experience from six years ago, my wife then girlfriend got into an accident. She was pretty banged up and had to be taken away in an ambulance. The tow guy went inside the ambulance and had my wife to sign the release form to tow the car. The car was then towed to this shop.
Long story short, I decided to have my car fixed somewhere else after it was towed there. They charged me about 1000 dollars to release the car. When I questioned what the fees are. They said it was for clean up, doc fee and towing charge. I ended up paying them because I was not comfortable having my car fixed there.

I didn’t ‘choose’ Craig’s after my accident, it’s where I was towed to. But with a few good Unilocal reviews, I thought I’d be ok there.
It was a MESS. There’s a word that defines when a shop is paid to replace a part, and instead repairs it, and does so badly. You know what that word is, and I don’t want others to have the same experience.
I had to go back for multiple parts — some just ‘fell off’ the car as I drove, some lead to vehicle leaks, some terrible banging noises, some improperly installed that resulted in more damage to the car.
I am giving 2 stars, simply because after bringing the issue up (I should say issueS, they did handle every complaint), they did pay for my rental and re-​do parts of the repair, and provide me with receipts. In the end, once I broached it, they did the right thing and I didn’t have to take legal action. But had I not discovered it; I would have been taken advantage of. I’d rather give 1.5
But, a one month repair took 4 months, and SO many trips back.

Little unhappy with Craig’s. Everything was smooth sailing in the beginning. They were helpful when my car was towed, they hand delivered the police report from my accident, they were helpful with my deductible! Everything seemed perfect. So when a tree fell on my dad’s car, it was a no brainer– he would take his car to Craig’s too! I get a call that the car is done so I make plans with my dad to go pick it up. I leave early from work since they told me over the phone that they are open until 5:30. We raced over there and got there at 5:20pm. One of the workers tells me «whoops! The office is closed. They’re open until 5:30. So they left 5minutes ago.» By that statement, that means they left at 5:15pm. Unfortunately, it’s the little things that mean the most to us. Because the office staff decided to leave early, my dad won’t be taking his truck here to get fixed. They just lost out on at least $ 10,000 worth of business. Other than that, the car looks great. They get 3 stars because they were easy to deal with and very helpful and the car looks good. And I did get my car after we expressed our frustrations, the employee we met at the shop finally made a few phone calls, looking for the staff that left early. It’s the little things!

I was recently in an accident and Craig helps me like no one else could he was such a gentleman took such good care of me and if it wasn’t for him I would have been crying for hours he even took me to Avis to get a rental car he was so calm so cool. If I ever in car trouble again whether it be in Philadelphia New Jersey or Iowa I will call Craig. You don’t get service like this anymore I recommend him 100% and I thank him for saving my day