Collision Star

Seriously I feel fraudulent giving this place ONE star. NEVER EVER EVER have I experienced such poor customer service, communication and honesty with a business. They started by giving me a month’s estimated time that they would have my car for relatively minor repair. After 30 days I hadn’t heard any update from them. After SEVERAL (at least 10) new date ranges I would get my car back, I am still carless. More than 6 weeks after the initial collison. The manager snapped on both me and my mom, gave more false dates the car would be ready, then tried to return my car to me UNFINISHED.
Do yourself a favor, there are plenty of other options right on the same street. DO NOT TRUST YOUR CAR WITH THESE PEOPLE.

Absolute WORST! Car was taken there to be repaired and it took 3 months! THREE! and the vehicle is still not working properly. They told our insurance it wasn’t due to their negligence but it 100% was! They never call back and ALWAYS pushed out completion date back which caused us to incur insane costs for a rental car because ours only covered 30 days. I wish I read reviews before leaving the car with them. They used after market parts thats needed to be replaced and our car had 6 different electrical issues that they needed to fix which took another 3 days after everything! car owners beware! I hope this review helps you make a better decision than we did!

I live in Manayunk and park on the street like most other Yunkers. A few weeks ago, I went to run errands only to discover that someone had hit my car, caused damage, and left. This is the second hit and run that’s happened in 8 months, so needless to say I was beyond upset.
While I was waiting for the police to show up, I was just sitting in the car. A guy came up to my window and asked if I was ok. I told him yes, it was a hit and run, and I was waiting for police. He told me he drove a tow truck (he wasn’t in it, just walking around) and that they have a repair shop down the street. He was super nice and friendly, gave me their card, and I was grateful that there are still nice people in the world to check and make sure others are ok.
The repair shop was Collision Star and after filing with the police and my insurance, I called them the next day. Having them close by was great because I knew I could easily get there and back without a car. I talked to them a few times throughout the week to deal with insurance, scheduling, etc. I planned on dropping it off the following Saturday — they told me they were open 9−11am.
I got there right when they were supposed to open and no sign of anyone. About 15min later, the mechanics show up and tell me they have no clue where the office staff is but they should be there soon. They finally showed up at 9:30am. Filled out some paperwork, talked about the car for a few, and I was on my way.
I talked to them the following Mon to see the status of the estimate. They had just submitted to my insurance and said as long as they approved that day, it would be ready by Friday. I was shocked — 4 business days? But sure enough, on Friday my car was ready. I was very pleased with the speediness of the service. The last time I had a hit and run, my car was out of commission for a month.
I asked again if they opened at 9am on Sat and they said yes, so I went to go pick it up this morning. Got there around 9:10am and it was the same thing — no sign of anyone. Mechanics showed up and they again didn’t know where anyone was, but said they’d show up soon. 9:30am again, they arrived and were very apologetic. Apparently another appointment went longer than it was supposed to which caused the lateness.
No issues picking up the car. It looked great and we briefly went over the repairs (which I had read on the estimate anyway).
George and his wife are very pleasant and friendly, I felt very comfortable leaving my car at their repair shop. The repair shop itself isn’t the prettiest of places, but it is your standard neighborhood repair shop. I can’t thank them enough for getting my car back to me so quickly! And thanks again for your tow truck driver who was the one that got me there in the first place — great staff you have!
I’m hoping I won’t see you again soon though, I finally caved and got a paid parking spot… hopefully no more hit and runs!

DO NOT GO HERE! I recently had a dent put in my car when a 6’8″ 230lb man decided to «shove» my car. he put a decent size dent in the car but nothing major in my opinion. I went to Collision Start explaining my situation to them. I told them that this car was simply a winter car that I didn’t mind a ding or two in. I was in no way trying to make the car perfect again as I realize it would likely cost a lot of money. The man «helping» me went on to explain what they do to fix dents and how they do it. Again I stated to him that I don’t need anything perfect. Just the dent taken out. He gave me a quote of $ 700+. When I explained to him that I was hoping for something more simple around $ 100 – 200 he laughed and said there’s no way that could be done. So I decided to take matters into my own hands and buy an AS SEEN ON TV product called Dent-​Out. Now I’ve never been one to buy those types of products but i figured for $ 35 it can’t hurt to try. So I did… and the statement of «there’s no way that could be done» turned into «it just got done». I understand this company trying to make a living. And I also understand wanting to do a «perfect» job on the car. but if I can buy a product online for $ 35 and it would’ve cost them $ 700 to fix the same dent… something is wrong. I’m not giving them ¹⁄₅ stars because of their work… as I’ve never actually had work done by them. I’m giving them ¹⁄₅ stars (because really I can’t give them ⁰⁄₅) because they made no attempt to do what I had asked them to do and please the customer… they wanted to push their ideas on me and charge me $ 665 more dollars for no reason. I’m frustrated but I also feel the need to warn other people about their unethical practices. DO NOT GO HERE!

Great company to work with especially with dealing with tough insurance company claims. I didn’t think that they could make my A4 look respectable again, but they spent time and energy to make it look brand new. They also took my adjuster to task and got him to properly assess my car and not nickel and dime me. Got me into a rental and made the whole experience effortless.
Collision Star isn’t just a body shop either. They handled all the body and mechanic work on site. No third party to deal with or ship my car out to. They are going to be my mechanic of choice from here on until my car hits the old junkyard in the sky (they warranty any work they do for the life of the car as long as you still own it).